Greetings and thanks in advance for any perspective you can provide. This site has been a huge help before and I truly appreciate it!
Earlier this summer I got fed up with the slowness of my Laptop (Lenovo B575) so, took it in to my local computer store and had them do a cold reload of Windows 10. When I bought the laptop it had Windows 7 or 8 - and Windows 10 downloaded automatically as part of the great download.
The store also installed Kaspersky anti virus as well as Kaspersky Secure Connection.
At pretty much the same time, I also upgraded my internet (Rogers in Canada) but kept the same modem ( HITRON CODA-4582)
Since then I have had no end of connectivity issues.
I use Chrome.
When I got it back, I regularly got "Aw Snap" messages - particularly on websites like Kijiji - these have ceased.
Now, I regularly get the internet cutting out randomly - sometimes every few seconds - so, this morning, I am trying to listen to internet radio and it keeps cutting out. Likewise I will typically get a "DNS not found" page followed by "You are not connected to the Internet." when I go to a new site. If I wait 30 seconds or a minute all comes back, but, then it happens again. As well, I regularly get the "connection to the printer has been lost" message. This happens most often when I am starting the computer after inactivity BUT not only then - it happened three times trying to get onto this site.
I do use WiFi and I am in the same room as the modem (8 feet away) When the internet works it is very fast and then every once in awhile it all grinds to a halt and pages load and load and load.
Not sure what else to add. I called Rogers and they said it was the computer as it was only my computer and nothing else on the network. I took it back to the store and they had no issues with their network. I had an open ticket with Kaspersky and didn't really get anywhere.
Help! (and thanks again!)
Edited by Chris Cosgrove, 05 September 2017 - 05:19 PM.
Moved from Win 10 to Networking