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Winows 10 BSOD HP Envy 15


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#1 andreasstenner

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Posted 05 September 2017 - 05:52 AM

Hi,

I have a HP Envy 15, and it randomly crashes.

What can I do??

System specs:
Windows 10 home 64-bit
AMD A10 5750M- APU Processor

AMD Radeon HD 8650G + HD 8750M Dual Graphics
AMD Radeon HD 8750M

Sincerely,

Andreas

Attached Files


Edited by andreasstenner, 05 September 2017 - 06:01 AM.


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#2 usasma

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Posted 05 September 2017 - 08:58 AM

There are no memory dumps in the uploaded reports.

There are no memory dumps listed in the KernelDumpList.txt report

If you are using a disk cleaner (such as CCleaner), please stop while we're troubleshooting this problem.

 

Your UEFI/BIOS (version F.1B) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

 

Many, many Live Kernel Events in the WER section of the MSINFO32 report - without a corresponding number of BSOD events.

Many, many video related crash events in the WER section of the MSINFO32 report.
As such, this is most likely a hardware problem - so please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

And, as this is most likely a video problem, please be sure to run the Furmark and Other video tests.
Also try the procedure here:  http://www.carrona.org/VideoTDR.html

 

Make sure that you blow out the ports on the system with canned air (DO NOT use an air compressor or a vacuum as they can cause damage to the components inside the case).
Also be sure to use the laptop on a hard surface - such as a desk or table.
You may even want to use a laptop cooling fan to maximize the airflow into the system.

Also, monitor your system's temperatures with this free tool: 

 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:

 

To make it work you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.
NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.

Edited by usasma, 05 September 2017 - 09:00 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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