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problem is labeled kernel-power Event ID 41 Task (63) and is happening a lot


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#1 hscce

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Posted 04 September 2017 - 05:47 PM

This problem is recurring multiple times per day. I can have ONE thing open at a time but even then Scrabble, or Facebook, or just MS Outlook will crash, try to re open, and then freeze. No response to Control Alt Delete...no task manager can open. End up doing hard halt by holding down the power button till it all shuts off. Was using Chrome when this started.. Now trying Internet Explorer...still happening but less often ? Read a ton on the internet...NVIDIA issues, other driver issues, old hard ware, new hard ware....seems to be a common but complicated problem. 

Anyone who has a successful remedy please let me know. I have an ASUS running intel core 17-4790S DDR3 12 GB  and a 2 TB hard drive...

Mystified.

Thanks.



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#2 usasma

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Posted 05 September 2017 - 08:13 AM

The EventID 41 error is simply an event saying that Windows does not know why it shut down.
In this case, the most likely cause is you "...doing a hard halt by holding down the power button till it all shuts off."

More info on this error here:  http://support.microsoft.com/kb/2028504

 

Wait until it does it again, then recover and immediately generate these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
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