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Same Hardware Issues on Diff. Windows Machines


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#1 LittleGreenDots

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Posted 04 September 2017 - 12:12 PM

It seems every computer I own develops serious problems and I can't figure it out.  

I currently own three laptops.  One is for work and the others are for me.

Toshiba Windows 7 (work) purchased nearly 2 yrs ago but not used for 6+ months during that time)
Lenovo  Windows 7 Pro (purchased Sept 2016)
HP Windows 10 (purchased May 2017)

The reason I have two personal laptops is that I bought the Lenovo a year ago and it had hardware issues and Lenovo had my warranty messed up, stating that I only had a few month's warranty.  I got called away for an extended period on family business and when I was finally able to straighten out the warranty (with only six weeks left on the warranty), I sent it in, got it back and it had even more issues and had to send it in a second time.  It's back now but I haven't set it up (have to install the drivers and I'm very busy right now.)  While this one was out of commission, I needed a computer so I picked up the third one.

The Lenovo and HP (which is at Microcenter right now getting the hard drive replaced covered under warranty) both have/had the same hardware issue, Windows event 255:

The description for Event ID 255 from source iumsvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:
----------------------------------
Exception : ('Device Profile Push Failure', ConnectionError(MaxRetryError("HTTPSConnectionPool(host='servicegateway.intel.com', port=443): Max retries exceeded with url: /DeviceProfile/Service.svc/Rest/DeviceProfileManager?deviceId=6255b636-a57b-4f92-88d6-5ad9d7c06034&DomainId=50964a88-ab5f-4c91-b70e-66a2eadb5423 (Caused by <class 'socket.gaierror'>: [Errno 11004] getaddrinfo failed)",),))

the message resource is present but the message is not found in the string/message table
----------------------------------

How strange is it that both computers have the same hardware issue?

What brought this issue to my attention recently on the Lenovo is that one of my programs was crashing.  It crashed AFTER I had saved the file and closed it, right after hitting close.  The program intermittently crashed.  Then a second program also started.   As I said already (I know this must be a little confusing) I sent this one in in early August, it came back in two days, and I sent it back in last Tuesday and it came back Friday.  

As for my computer practices...

I try to be very careful, don't open attachments unless I am positive they are legit, don't click on links in email and I am very suspicious of links online.  I don't visit porn sites.  I don't game or download music.  All of my software is legal.  I have AV software installed and running.  I scan regularly with Malwarebytes.  And I can't remember the last time either program found anything.  

This past Sunday, when I still had all three computers in the house, I suddenly started having problems with a slow computing and two of the three computers (I didn't check the third.)  I called my ISP and had them change the password on my wi-fi.  The internet continued to run slowly and I called back in an hour and they again checked my connection and said it was very weak.  He reset it and then the internet has been fine since.  But later in the week on the third computer I did not check the internet on last Sunday, I noticed that some of my program and system settings were changed.  I usually download image files to a folder in my directory, rather than the default Pictures folder.  When I went to download pics, it deposited them in the Pictures folder.  Also, one of my programs, the photo editing program (yes, I do a lot of photography) had a setting changed, one that stays where I left it and I rarely change the setting.  AND...my AV software was turned off.

Within the past 1-1/2 years my office computer was hacked at the office.  I was on the wi-fi network provided by the owner.  I didn't realize how badly I was hacked because family business had me completely locked in for over a year.  When I went looking for files, most were missing.  But I have a large supply of hardcopy prints and didn't have time to investigate this.  That was on a computer that I have since retired, transferring files to this newer Toshiba.  Whoever hacked me was very methodical about what s/he took.  Certain material was taken while other material was untouched.  Unfortunately the latest backup I had made was AFTER I was hacked, before I realized what had happened.  But I had enough backup on DVDs to replace those hundreds of files.  The original office computer died about six weeks ago, growing more unstable everytime I booted up.  The last time I had a msg on screen asking me if I wanted to delete the monitor.

I don't know if it's possible for a hacker to plant something in the directory files that would open a backdoor, but it seems feasible.  All scans of that computer were negative.  However, I don't know how, if that one computer had a backdoor open, how it could open entries to my other computers unless it could do that from my wi-fi network.  And that doesn't explain the repeated hardware issues.

People tell me all the time they don't know how I can have so many computer issues, software and firmware.  I have spent hours writing emails to one software tech dept in particular where I'm suddenly having issues with their software and I send the file with the problem, and they tell me everything looks fine at their end.  My computer issues have gone on for years.

I usually just check the events > system.  I can't find more information on how to use this tool. Is there anything I should be watching for?  I've tried to find YouTube tutorials on this tool but find nothing useful.  I am not very much of a techie.

I'd like to learn more about using the Administrative Tools (Windows) and don't know where to look to find anything helpful.  

 

Any helpful thoughts?  Giving up working on computers is not an option.
 



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#2 usasma

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Posted 04 September 2017 - 01:25 PM

I would strongly suggest that you have each computer checked in the Am I Infected forums:    http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

Follow the pinned topic about how to post at the top of the forum.

 

After getting a clean bill of health, I'd then post over in the Networking forums for some assistance in troubleshooting the network issues that you describe (your errors are network related, and are likely not hardware problems at all).  Here's a link to the Networking forums:    http://www.bleepingcomputer.com/forums/f/21/networking/

 

Good luck!


Edited by usasma, 04 September 2017 - 01:25 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 LittleGreenDots

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Posted 05 September 2017 - 02:13 PM

Thanks.   One of the computers out for warranty service came back and I was setting it up this morning.  All I did was go through the customary Windows first use routine and download some AV software.  That's ALL I did.   Oh wait, I did paste Notepad on the desktop.  This is a Lenovo and I thought I would run their hardware test...and it failed.  Again.  This computer was just returned for the second time for warranty repair (my warranty runs out in eight days.)  I got in touch with Lenovo and they did a remote hardware check and it failed for them as well.   It's going back tomorrow.  I also checked the Control Panel > Administrative Tools and already had a slew of warnings, errors, and even a critical error already, after one hour. 

 

The one error that concerns me is Event ID 255.  I did read somewhere in a MS forum that it could be related to motherboard issues.  That's what concerns me.  As for at least some of the networking issues, I did discover that I have caused that by using two different computers with the same computer name, so I remedied that, or at least I will remedy that when I get a second (or third) computer back.  I got a call on the other computer yesterday and they are replacing the hard drive.

 

I will take your advice and get this computer checked out.

 

Thanks.



#4 usasma

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Posted 06 September 2017 - 05:58 AM

My system failed Lenovo's hardware tests for several years.  Finally they updated the test software (I have a Y700) and the errors have stopped.
 

The EventID 255 error that you posted is a networking error and involves a timeout while trying to reach a certain website address.
While it is possible that a problem with the motherboard could cause this, it is much more likely that a network problem is the source.

As it affects several computers, the most likely cause is somewhere between the router/modem and the website it's trying to reach.

 

I really do think that you should check into the Networking forums as I don't have much knowledge about networking troubleshooting.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 LittleGreenDots

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Posted 06 September 2017 - 07:49 AM

Thanks.  I put in a request to run through the battery of tests anyway.  I would feel more comfortable working on this machine as I had some initial concerns about a few things and I have all the transferred files from that hacked computer on this machine.

 

Thanks for the info that it appears to be network issues.






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