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system_thread_exception_not_handled igdkmd64.sys


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#1 mrag

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Posted 04 September 2017 - 03:54 AM

Dell Optiplex790 USFF desktop with onboard Intel graphics, Win 10. In the last week a BSOD has randomly popped up about 3 times when I've been using FireFox. The system reboots and "fixes" itself, runs a few days, then another BSOD. The screen reads: "system_thread_exception_not_handled" and gives cause as igdkmd64.sys that 'appears' to be a graphic's driver issue according to this and that source. Those fixes however refer to a ‘VIDEO_TDR_FAILURE igdkmd64.sys’ error and not the exact "system_thread_" I'm seeing. I'm thinking I'm just being a little paranoid, but thought I'd toss out the issue. I've never knowingly done any driver updates before  :wink: 

 

Before going ahead, any advice or suggestions appreciated. Any idea why now all of a sudden I start seeing this?

 

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#2 usasma

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Posted 04 September 2017 - 12:59 PM

A video TDR failure is one of several BSOD's (see list on this page:  http://www.carrona.org/VideoTDR.html )

It is helpful for video problems of most kinds.

That being said, it's usually a simple error (to diagnose, not necessarily to fix)....

You either fix it by changing out the graphics drivers - or it's a hardware problem.

 

In this case you have a System Thread Exception Not Handled error ( http://www.carrona.org/bsodindx.html#0x0000007E )

This error is more often a hardware problem than the TDR errors.

As such, I'd suggest starting with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Be sure to finish them all, with an emphasis on the video tests (Furmark and the Other video).
Let us know the results and we'll move on from there.

 

If you're not able to figure it out from that stuff, then Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 mrag

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Posted 10 September 2017 - 10:04 AM

Thank you for the prompt and extensive reply. As it turns out, the pc is under warranty and the vendor has supplied me an RMA. For now, my plan is to do the RMA and cross my fingers.



#4 usasma

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Posted 10 September 2017 - 07:14 PM

An RMA is good.  Hopefully they'll either send you another system - or thoroughly test and repair this one.
Good luck to you!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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