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SLOW internet 1 pc only


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11 replies to this topic

#1 acadburn

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Posted 04 September 2017 - 01:26 AM

Hi All

     Sorry for my 1st time post to be me crying that my internet is slow but this problem has me STUMPED. I am semi software/pc savvy and the goolge has not helped me yet :(

 

Problem

 I have many devices at my house (2 laptops, 4 Kindles 2 rokus 2 cell phones and my Desktop)  Any device i have ran a speed test on WIFI (all but 1 of the Roku's which is hard wired) have between 20 and 30mb download and from 7 to 12MB upload speeds..... Except my desktop. When i run a speed test on it currently is at 1mb down and 300kb upload (this is an improvement over what i was getting.

 

System Specs

Windows 7 Home premium 

8GB Ram

128GB Samsung EVO SSD

500 GB WD Green series HD

-amd FX 6300 processor (black edition)

-Radeon MSI RX 470 4gb Video Card

          (I am running 4 monitors 2 27" 1 28" and 1 21")

Logitech G15 Keyboard (old style)

World of Warcraft Mouse (old Style)

 

-WIFI card 1 Gigabyte GN-WP01gs PCI WLAN card (Turbo)   (old but has never let me down before)

-WIFI card 2 Marvell Yukon 88e8059 PIC-E Gigabit Ethernet Controller (NEW USB style wifi device)

(originally was overclocked 19.5x multiplier with 222 Clock)  

 

 

What I have tried Thus Far.

I have changed WIFI adapters to my USB and back to the Gigabyte WIFI card

I have bought a new wireless router and swapped it out thinking the old one was having issues (No changes)

changed channels from 5 to 11 and back

i have 65 - 70db of siginal (there are other people on the same channels but i live in a house and their signal is rather week compared to mine)

Stopped overclocking  (have put the multiplayer back in)

briefly disabled firewall

briefly disabled antivirus

ipconfig /release  <----   This combo got me from 300kbbps to 1.1mbps

ipconfig /renew     <----

ipconfig /flushdns <----

netsh int tcp set global autotuninglevel=normal

netsh interface tcp set heuristics disabled

 

Software Ran

CC cleaner

Combo Fix

Hitman pro

Anti Virus

Malware bytes

 

Other things i have done

Used google chrome Firefox and IE.... ya i still had an old version of that

tried running both wifi cards at 1ce.... speed still stayed the same didnt double eg 1mb per card

tried differnt times of day eg noon 2 am etc

tried a download from Steam (abt 350kbbps)

 

There are no yellow boxes in device manager except when i plug in my phone to charge then i have an unknown USB device

checked my internet usage in Task-manager then networking nothing is stealing bandwidth that i can see i'm usually showing less than 2% ussage

tried killing all applications running in the background

 

**Note i am only about 15feet away from my router... but i do not have a long enough Ethernet cord to reach my pc even for a test.....

**Note I have run the speed tests with no other devices actively doing something on my network and with them doing things on my network (dose not seem to affect my desktops speed)

**Note I did recently install new hardware AMD 6300 and the Video card however the problem persisted b4 they were installed

 

If there is anything i have missed ill be sure to update you as i can think of it / when you request more information

 

Thank you in advance even if all you did was read this HUGE post!



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#2 hamluis

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Posted 04 September 2017 - 05:54 AM

What is different in the settings...of your desktop and the two laptops?  Same browser?  What browser is each using?

 

Your "average" upload speed looks out of kilter to me...I just did a speed test on my ethernet and I get 24 download and 2.4 upload.  I don't think that wifi is faster than ethernet, nor do I think that I have a connectivity problem of any sort.  What site are you using for your testing?

 

For the desktop, please do the following.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis

 

Ethernet cables are readily available...which extend beyond 15 feet...that's no limitation on using ethernet.


Edited by hamluis, 04 September 2017 - 06:20 AM.


#3 acadburn

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Posted 04 September 2017 - 11:49 AM

What is different in the settings...of your desktop and the two laptops?  Same browser?  What browser is each using?  which settings would you be interested in?  Each laptop has Firefox and Chrom the kindles are using the silk? browser kindle default one

 

Your "average" upload speed looks out of kilter to me...I just did a speed test on my ethernet and I get 24 download and 2.4 upload.   Agreed normally i run about 30mb down and 7.5 to 12 upload

 

I don't think that wifi is faster than ethernet, nor do I think that I have a connectivity problem of any sort.  What site are you using for your testing?  My isp is Midcotenent so I have used their connection speed test as well as Measurement Lab (googles 1st site to pop up)  

 

*Note long MTB notepad will be in a post in like 30 seconds (in-case you dont like opening the txt file with other requested info

 

It is saying i am not permitted to upload the .speccy file.

Attached Files


Edited by hamluis, 04 September 2017 - 12:10 PM.


#4 acadburn

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Posted 04 September 2017 - 11:54 AM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by big red (administrator) on 04-09-2017 at 11:28:40
Running from "C:\Users\big red\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: System Product Name Manufacturer: System manufacturer

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/04/2017 11:16:43 AM) (Source: Application Hang) (User: )
Description: The program MiniToolBox.exe version 17.6.2016.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1558
Start Time: 01d32596550cb929
Termination Time: 28974
Application Path: C:\Users\big red\Downloads\MiniToolBox.exe
Report Id: 569c573c-918c-11e7-ac38-bcaec52cce6e

Error: (09/04/2017 10:53:21 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (09/04/2017 10:53:21 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (09/03/2017 05:08:04 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (09/03/2017 05:08:04 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (09/03/2017 04:49:36 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (09/03/2017 04:49:36 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (08/31/2017 10:23:03 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (08/31/2017 10:23:03 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (08/28/2017 05:07:55 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

System errors:
=============
Error: (09/04/2017 11:27:35 AM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:  %%-2140993535

Error: (09/04/2017 11:27:35 AM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (09/04/2017 11:27:35 AM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:  %%-2140993535

Error: (09/04/2017 11:27:35 AM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (09/04/2017 11:27:35 AM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (09/04/2017 11:27:35 AM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (09/04/2017 11:27:24 AM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%-2140993535

Error: (09/04/2017 11:27:24 AM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error: %%-2140993535

Error: (09/04/2017 11:27:24 AM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (09/04/2017 11:27:24 AM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.

Microsoft Office Sessions:
=========================
Error: (09/04/2017 11:16:43 AM) (Source: Application Hang)(User: )
Description: MiniToolBox.exe17.6.2016.0155801d32596550cb92928974C:\Users\big red\Downloads\MiniToolBox.exe569c573c-918c-11e7-ac38-bcaec52cce6e

Error: (09/04/2017 10:53:21 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (09/04/2017 10:53:21 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

Error: (09/03/2017 05:08:04 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (09/03/2017 05:08:04 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

Error: (09/03/2017 04:49:36 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (09/03/2017 04:49:36 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

Error: (08/31/2017 10:23:03 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (08/31/2017 10:23:03 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

Error: (08/28/2017 05:07:55 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

CodeIntegrity Errors:
===================================
  Date: 2017-08-26 20:10:26.222
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2017-08-26 20:10:26.171
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2017-08-26 20:10:26.115
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2017-08-26 20:10:26.062
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2016-03-28 13:44:56.720
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2016-03-28 13:44:56.658
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2016-03-28 13:44:56.611
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2016-03-28 13:44:56.549
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2016-03-25 08:40:49.842
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2016-03-25 08:40:49.780
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

=========================== Installed Programs ============================
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 17.012.20098 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 15.0.0.356 - Adobe Systems Incorporated)
Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.197 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.213 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.3.153 - Adobe Systems, Inc.)
aioprnt (HKLM\...\{0645A454-AD44-4F0D-99CF-6B762735AD1F}) (Version: 5.3.1.0 - Eastman Kodak Company) Hidden
aioscnnr (HKLM-x32\...\{376348C2-E372-48BC-A138-E896757BD86A}) (Version: 5.8.10.0 - Your Company Name) Hidden
aioscnnr (HKLM-x32\...\{EF53BFAB-4C10-40DB-A82D-9B07111715C6}) (Version: 7.6.13.10 - Your Company Name) Hidden
Amazon Music (HKCU\...\Amazon Amazon Music) (Version: 3.9.5.820 - Amazon Services LLC)
AMD Software (HKLM\...\AMD Catalyst Install Manager) (Version: 9.0.000.8 - Advanced Micro Devices, Inc.)
Aspire 4.0 (HKLM-x32\...\Aspire) (Version: 4.0 - Vectric)
AutoCAD MEP 2015 - English (HKLM\...\{5783F2D7-E006-0409-2102-0060B0CE6BBA}) (Version: 7.7.49.0 - Autodesk) Hidden
AutoCAD MEP 2015 Language Pack - English (HKLM\...\{5783F2D7-E006-0409-1102-0060B0CE6BBA}) (Version: 7.7.49.0 - Autodesk) Hidden
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Bejeweled 3 (HKLM-x32\...\Steam App 78000) (Version:  - PopCap Games, Inc.)
Bitdefender Antivirus Free Edition (HKLM\...\BitDefender Gonzales) (Version: 1.0.21.1109 - Bitdefender)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Catalyst Control Center Next Localization BR (HKLM\...\{E6B28959-AAD6-FB44-7A45-F272ED4C72C4}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (HKLM\...\{47EF4D14-F64E-3FE2-5489-88D9FC5B289E}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (HKLM\...\{1010A67C-D549-15DC-477E-9E566195BD23}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (HKLM\...\{7C350E7C-5437-40FC-6935-6C09D6C66527}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
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Catalyst Control Center Next Localization NL (HKLM\...\{4E708107-0B12-E65F-BA36-D3601B0634B2}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (HKLM\...\{F7C9FC57-DBF0-D3E0-1D2E-0B1700A3AA3B}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (HKLM\...\{D42CEC36-053F-EAEF-8B12-0CE285C6FD99}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (HKLM\...\{5B7B7551-3EBC-473F-47F4-E13F5CEBF180}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (HKLM\...\{59C3FD9B-2DE8-62BC-4BC8-FF9C56BD05AE}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (HKLM\...\{9C5A18F9-7578-905A-FD82-02E79966639D}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (HKLM\...\{75D77315-1890-4848-F478-CEFD7ADB45DD}) (Version: 2016.1219.1506.27144 - Advanced Micro Devices, Inc.) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.18 - Piriform)
center (HKLM-x32\...\{56BA241F-580C-43D2-8403-947241AAE633}) (Version: 7.8.0.0 - Eastman Kodak Company) Hidden
Citrix Online Launcher (HKLM-x32\...\{77463C86-BB3A-426E-A6C2-06B4D28C250F}) (Version: 1.0.223 - Citrix)
Cool & Quiet (HKLM-x32\...\{1ADE1AA0-7F82-4BB1-B1BD-727DE438057B}) (Version:  - )
CorelDRAW Graphics Suite 12 (HKLM-x32\...\{505AFDC0-5E72-4928-8368-5DEA385E3647}) (Version: 12.0.0.458 - Corel Corporation)
CPUID CPU-Z 1.71.1 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
DAEMON Tools Lite (HKLM-x32\...\DAEMON Tools Lite) (Version: 4.49.1.0356 - Disc Soft Ltd)
DARK SOULS™ II: Scholar of the First Sin (HKLM\...\Steam App 335300) (Version:  - FromSoftware, Inc)
Dota 2 Test (HKLM\...\Steam App 205790) (Version:  - )
DraftSight 2015 SP1 x64 (HKLM\...\{680A2762-F6EE-4222-9F3B-B67FED0F6B91}) (Version: 13.1.1091 - Dassault Systemes)
DriverNavigator 3.6.9 (HKLM\...\DriverNavigator_is1) (Version: 3.6.9.0 - Easeware)
Dropbox (HKLM-x32\...\Dropbox) (Version: 33.4.23 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.59.1 - Dropbox, Inc.) Hidden
EaselLocal (HKLM-x32\...\{93DA774D-82B2-48EF-87B1-F939324ADCEB}}_is1) (Version: 0.2.1-p20 - Inventables)
essentials (HKLM-x32\...\{BE94C681-68E2-4561-8ABC-8D2E799168B4}) (Version: 7.8.0.0 - Eastman Kodak Company) Hidden
Eterium (HKLM\...\Steam App 280200) (Version:  - Rogue Earth LLC)
Evernote v. 5.6.4 (HKLM-x32\...\{DFDF0BE2-2D71-11E4-9454-00163E98E7D6}) (Version: 5.6.4.4632 - Evernote Corp.)
Galactic Civilizations III (HKLM\...\Steam App 226860) (Version:  - Stardock Entertainment)
GameMaker: Player (HKLM-x32\...\GameMakerPlayer) (Version: 1.4.1416.41504 - YoYo Games Ltd.)
GameMaker-Studio 1.4 (HKCU\...\GameMaker-Studio14) (Version:  - YoYo Games Ltd.)
Get the Picture! (HKLM-x32\...\{F6FFEEE9-3805-9521-EC87-88C3A67AB4FF}) (Version: 2.3.5 - Image Holdings) Hidden
Get the Picture! (HKLM-x32\...\com.image.getthepicture) (Version: 2.3.5 - Image Holdings)
GIMP 2.8.14 (HKLM\...\GIMP-2_is1) (Version: 2.8.14 - The GIMP Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 60.0.3112.113 - Google Inc.)
Google Drive (HKLM-x32\...\{A90339B3-2C3F-492E-B3A7-0BDFC691E526}) (Version: 2.34.6425.2548 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
gpedt.msc 1.0 (HKLM-x32\...\{10B9C608-BF7C-4CCF-A658-C01D969DCA21}_is1) (Version:  - Richard)
Greenshot 1.1.9.13 (HKLM\...\Greenshot_is1) (Version: 1.1.9.13 - Greenshot)
Heroes of the Storm (HKLM-x32\...\Heroes of the Storm) (Version:  - Blizzard Entertainment)
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.14.280 - SurfRight B.V.)
Homefront (HKLM\...\Steam App 55100) (Version:  - Kaos Studios)
Icecream Screen Recorder version 4.74 (HKLM-x32\...\{7ADEC622-3230-4C9A-9DCE-9BD462B74095}_is1) (Version: 4.74 - Icecream Apps)
Java 8 Update 144 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180144F0}) (Version: 8.0.1440.1 - Oracle Corporation)
Killing Floor 2 (HKLM\...\Steam App 232090) (Version:  - Tripwire Interactive)
Kodak AIO Printer (HKLM\...\{27EF8E7F-88D1-4ec5-ADE2-7E447FDF114E}) (Version: 7.8.1.0 - Eastman Kodak Company) Hidden
KODAK AiO Software (HKLM-x32\...\{E0F274B7-592B-4669-8FB8-8D9825A09858}) (Version: 7.8.5.2 - Eastman Kodak Company)
Logitech Gaming Software 8.57 (HKLM\...\Logitech Gaming Software) (Version: 8.57.145 - Logitech Inc.)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Marvell Miniport Driver (HKLM-x32\...\Marvell Miniport Driver) (Version: 11.44.1.3 - Marvell)
MechWarrior Online (HKLM-x32\...\{1A14AC87-9585-4AC5-BA5D-0A3A4C6AF7D4}) (Version: 1.6.1.0 - Piranha Games Inc.) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 2003 Web Components (HKLM-x32\...\{90120000-00A4-0409-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2008 Native Client (HKLM\...\{C79A7EAB-9D6F-4072-8A6D-F8F54957CD93}) (Version: 10.0.1600.22 - Microsoft Corporation)
Microsoft SQL Server 2008 Setup Support Files  (HKLM\...\{B40EE88B-400A-4266-A17B-E3DE64E94431}) (Version: 10.1.2731.0 - Microsoft Corporation)
Microsoft SQL Server 2012 (64-bit) (HKLM\...\Microsoft SQL Server SQLServer2012) (Version:  - Microsoft Corporation)
Microsoft SQL Server 2012 Native Client  (HKLM\...\{49D665A2-4C2A-476E-9AB8-FCC425F526FC}) (Version: 11.0.2100.60 - Microsoft Corporation)
Microsoft SQL Server 2012 Setup (English) (HKLM\...\{5DDC2234-4B37-45BC-AD33-41F1469B4D83}) (Version: 11.0.2100.60 - Microsoft Corporation)
Microsoft SQL Server 2012 Transact-SQL ScriptDom  (HKLM\...\{0E8670B8-3965-4930-ADA6-570348B67153}) (Version: 11.0.2100.60 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 (HKLM-x32\...\{d992c12e-cab2-426f-bde3-fb8c53950b0d}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual Studio 2005 Remote Debugger Light (x64) - ENU (HKLM\...\Microsoft Visual Studio 2005 Remote Debugger Light (x64) - ENU) (Version:  - Microsoft Corporation)
Microsoft Visual Studio 2005 Tools for Applications - ENU (HKLM-x32\...\Microsoft Visual Studio 2005 Tools for Applications - ENU) (Version:  - Microsoft Corporation)
Microsoft VSS Writer for SQL Server 2012 (HKLM\...\{3E0DD83F-BE4C-4478-86A0-AD0D79D1353E}) (Version: 11.0.2100.60 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 Refresh (HKLM-x32\...\{D69C8EDE-BBC5-436B-8E0E-C5A6D311CF4F}) (Version: 4.0.30901.0 - Microsoft Corporation)
Middle-earth™: Shadow of Mordor™ (HKLM\...\Steam App 241930) (Version:  - Monolith Productions, Inc.)
Mozilla Firefox 55.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 55.0.3 (x86 en-US)) (Version: 55.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 55.0.3.6445 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NEC Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{D7BF9739-8A68-4335-BBEE-37752AD9E86B}) (Version: 1.0.19.0 - NEC Electronics Corporation) Hidden
NEC Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{D7BF9739-8A68-4335-BBEE-37752AD9E86B}) (Version: 1.0.19.0 - NEC Electronics Corporation)
NVIDIA PhysX (HKLM-x32\...\{B455E95A-B804-439F-B533-336B1635AE97}) (Version: 9.14.0702 - NVIDIA Corporation)
ocr (HKLM-x32\...\{BFBCF96F-7361-486A-965C-54B17AC35421}) (Version: 6.2.3.50 - Eastman Kodak Company) Hidden
Offworld Trading Company (HKLM\...\Steam App 271240) (Version:  - Mohawk Games)
OpenOffice 4.1.0 (HKLM-x32\...\{C87EF11D-36E9-479D-9898-7541EA1E8A6A}) (Version: 4.10.9764 - Apache Software Foundation)
Orcs Must Die! 2 (HKLM-x32\...\Steam App 201790) (Version:  - Robot Entertainment)
Our Cruise Photos Digital version 0.9.32 (HKLM-x32\...\{7460981E-FCC2-480B-ACB0-C75AE6201B7B}_is1) (Version: 0.9.32 - The Image Group)
Outlast (HKLM\...\Steam App 238320) (Version:  - Red Barrels)
Path of Exile (HKLM\...\Steam App 238960) (Version:  - Grinding Gear Games)
PDFCreator (HKLM-x32\...\{0001B4FD-9EA3-4D90-A79E-FD14BA3AB01D}) (Version: 1.7.3 - pdfforge)
Plex Media Server (HKLM-x32\...\{4A10DB6A-8093-40A8-BF1C-C3587B0A901D}) (Version: 1.3.3148 - Plex, Inc.) Hidden
Plex Media Server (HKLM-x32\...\{d685b3b4-91da-4364-9e7d-f365a614d42b}) (Version: 1.3.3.3148 - Plex, Inc.)
PreReq (HKLM-x32\...\{DA5BDB2A-12F0-4343-8351-21AAEB293990}) (Version: 6.2.4.0 - Eastman Kodak Company) Hidden
PrintProjects (HKLM-x32\...\PrintProjects) (Version: 1.0.0.9282 - RocketLife Inc.)
qBittorrent 3.1.10 (HKLM-x32\...\qBittorrent) (Version: 3.1.10 - The qBittorrent project)
Rainmeter (HKLM-x32\...\Rainmeter) (Version: 4.0 r2746 - )
Resident Evil 6 / Biohazard 6 (HKLM\...\Steam App 221040) (Version:  - Capcom)
Risen 3 - Titan Lords (HKLM\...\Steam App 249230) (Version:  - Piranha Bytes)
ROG GameFirst v4.53 (HKLM\...\ROG GameFirst) (Version: 4.53 - cFos Software GmbH, Bonn)
Saints Row 2 (HKLM\...\Steam App 9480) (Version:  - Volition)
Samsung Magician (HKLM-x32\...\{29AE3F9F-7158-4ca7-B1ED-28A73ECDB215}_is1) (Version: 4.5.1 - Samsung Electronics)
Samsung USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.59.0 - Samsung Electronics Co., Ltd.)
Sherlock Holmes: The Devil's Daughter (HKLM\...\Steam App 350640) (Version:  - Frogwares)
SimplePlanes (HKLM\...\Steam App 397340) (Version:  - Jundroo, LLC)
SketchUp Import (HKLM-x32\...\{C403E867-FCF1-432B-BCC1-8FFD40A10A6E}) (Version: 1.2.0 - Autodesk)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.31 - Piriform)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
SQL Server 2012 Common Files (HKLM\...\{1D411379-9CE0-4B13-A19B-72D3222DD620}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
SQL Server 2012 Common Files (HKLM\...\{202AAF1F-69AA-442A-B59F-6B54B1AD07C6}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
SQL Server 2012 Database Engine Services (HKLM\...\{18B2A97C-92C3-4AC7-BE72-F823E0BC895B}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
SQL Server 2012 Database Engine Services (HKLM\...\{84FBCA4A-D650-4B0D-8094-EC0671FA9B91}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
SQL Server 2012 Database Engine Shared (HKLM\...\{54FF8FAB-DE27-4187-82F1-EBAE6AEE869A}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
SQL Server 2012 Database Engine Shared (HKLM\...\{6603C2CE-3C54-4F1D-92F9-8390CD4CCCA8}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
SQL Server Browser for SQL Server 2012 (HKLM-x32\...\{4B9E6EB0-0EED-4E74-9479-F982C3254F71}) (Version: 11.0.2100.60 - Microsoft Corporation)
Sql Server Customer Experience Improvement Program (HKLM\...\{BED1EA3D-592D-4305-9D1F-20F03726EFC1}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
StarCraft II (HKLM-x32\...\StarCraft II) (Version:  - Blizzard Entertainment)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Stopping Plex (HKLM-x32\...\{0F4F2C9B-2C85-4DBF-B385-3D6D44446C16}) (Version: 1.3.3148 - Plex, Inc.) Hidden
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
TeamViewer 9 (HKLM-x32\...\TeamViewer 9) (Version: 9.0.41110 - TeamViewer)
TurboTax 2016 (HKLM-x32\...\TurboTax 2016) (Version: 2016.0 - Intuit, Inc)
Uplay (HKLM-x32\...\Uplay) (Version: 4.9 - Ubisoft)
Vectric Shell Extensions 1.2 (HKLM-x32\...\VectricThumbnailShellExt) (Version:  - Vectric)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Vulkan Run Time Libraries 1.0.26.0 (HKLM\...\VulkanRT1.0.26.0) (Version: 1.0.26.0 - LunarG, Inc.) Hidden
Vulkan Run Time Libraries 1.0.26.0 (HKLM\...\VulkanRT1.0.26.0-2) (Version: 1.0.26.0 - LunarG, Inc.)
WebM Project Directshow Filters (HKCU\...\webmdshow) (Version: 1.0.4.1 - WebM Project)
Windows Driver Package - SteelSeries (HidUsb) HIDClass  (11/06/2008 1.0.0.0) (HKLM\...\3BAB28DCB147AECC0E058666DF1B98388950B510) (Version: 11/06/2008 1.0.0.0 - SteelSeries)
WinRAR 5.20 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.20.0 - win.rar GmbH)
WinTopo Freeware version 1.7.6.0 and WinTopo Professional (HKLM-x32\...\{46999DF1-04C2-4CFF-B5CD-080A74F440CD}_is1) (Version: 1.7.6.0 and WinTopo Professional - SoftSoft Ltd)
World of Warcraft MMO Gaming Mouse (HKLM-x32\...\{C9DF0468-5F31-4799-B4FE-CBAD37FFB8DE}) (Version: 1.14.0000 - SteelSeries)
Worms W.M.D (HKLM\...\Steam App 327030) (Version:  - Team17 Digital Ltd)
Xiph.Org Open Codecs 0.85.17777 (HKLM-x32\...\Open Codecs) (Version: 0.85.17777 - Xiph.Org)
Yahoo Search Set (HKLM-x32\...\Yahoo! SearchSet) (Version:  - Yahoo Inc.)
Yet Another Zombie Defense (HKLM\...\Steam App 270550) (Version:  - Awesome Games Studio)

========================= Memory info: ===================================
Percentage of memory in use: 33%
Total physical RAM: 8174.11 MB
Available physical RAM: 5402.82 MB
Total Virtual: 16346.43 MB
Available Virtual: 12570.13 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:232.79 GB) (Free:34.55 GB) NTFS
2 Drive d: (StarCraft II 3.0 Disc 1) (CDROM) (Total:7.91 GB) (Free:0 GB) CDFS
3 Drive e: () (Fixed) (Total:461.83 GB) (Free:189.75 GB) NTFS
4 Drive f: () (Fixed) (Total:3.93 GB) (Free:3.86 GB) NTFS

========================= Users: ========================================
User accounts for \\BIGRED-PC

Administrator            big red                  Guest                    


**** End of log ****


Edited by hamluis, 04 September 2017 - 01:29 PM.


#5 acadburn

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Posted 04 September 2017 - 11:59 AM

I re-saved the .speccy file to .txt.... if you want you could download it and change it back to .speccy or tell me how to post it without changing it to a .txt file

Attached Files



#6 hamluis

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Posted 04 September 2017 - 12:12 PM

Please...follow the directions I provided...when responding to any data request I submit.  You might try re-reading the Speccy instructions.

 

Louis



#7 acadburn

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Posted 04 September 2017 - 12:39 PM

Sorry about the mistake Louis, I did not wait long enough for speccy to finish scanning the system it was greyed out at the time.....

 

http://speccy.piriform.com/results/IBeQ2Dk4kxUU0MEBILseX3q



#8 hamluis

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Posted 04 September 2017 - 01:27 PM

No problem...these things happen :).

 

It will take me a few minutes to look everything over.

 

No critical updates installed since Mar 2016.  Use of torrent program.  RAM peak usage out of line for a couple of listed processes.

 

You have DriverNavigator and something called Omega Safe Network Uninstaller showing presence on your system.  I find one indicates a trojan while the other doesn't seem to have much info available.

 

Moving topic to Am I Infected for a malware check.

 

Louis


Edited by hamluis, 04 September 2017 - 01:47 PM.


#9 acadburn

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Posted 05 September 2017 - 12:32 AM

I have installed windows updates .... no change

 

when looking for the folder for C:\Program Files (x86)\Omega Safe Network\jptask.exe 

   I can type the "C:\Program Files (x86)\Omega Safe Network" into the computer box and it takes me to an empty folder no jptask.exe file to be found.... also note the folder itself is hidden.... cannot find it unless i type it in or cp past)     Same goes for program files (x86)..... this is intriguing!



#10 boopme

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Posted 05 September 2017 - 02:10 PM

Hello, I see you've run ComboFix.. That may have changed things you are not aware of.

Start a new topic with this link back to here.

https://www.bleepingcomputer.com/forums/t/656197/slow-internet-1-pc-only/

Start the new topic here with your ComboFix log.
https://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

Let us know if that went well.
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#11 acadburn

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Posted 05 September 2017 - 03:03 PM

Dose it matter that the reason i ran combofix was because of slow internet?

#12 hamluis

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Posted 05 September 2017 - 06:32 PM

No, it doesn't :).

 

Now that you have properly initiated a new topic in the Malware Removal Log forum, https://www.bleepingcomputer.com/forums/t/656394/1-pc-slow-internet/ , I am closing this AII topic to avoid confusion.

 

Louis






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