Hi! I have a question with many answers but I'm hoping more experienced could give me some insight on something I've been running into for years working on a First Level Support service desk. I'll sometimes get a caller who is getting a string of lockouts. We unlock them in ARS (our ad tool) or log access the ADUC module via term server and the password they were using prior works and the user is able to continue. The user will call back in a few hours, locked out again. This will continue throughout the users shift. There are usually no new password changes. Usually I'd send this up as a high priority, but the user will still experience this through their shift. The next time they log in, no issue. I'm not sure what to make of this. I usually tell the users it may be because of updates or slow server or network slowness but I think if any of that were true it would impact a cluster of users and not just one. I'm not looking to run to my server team with your ideas and I'm not really looking for a course in server management, just a few ideas so I can understand this a little better. Let me know if you need more info, thanks for any info.
Edited by thomaja, 03 September 2017 - 09:35 PM.