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Random BSOD


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#1 z1an

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Posted 02 September 2017 - 06:29 PM

Hello everyone im using a laptop (GT72 2QE dominator pro) i have this laptop since 2 years ago it came to my hands with pre installed windows 8.1 later  on i did upgrade to windows 10 and few months ago i went my laptop for maintenance while it was still on guarantee where representative company of msi in my country did replace my ssd/cooling system. Naturally it came back to my hands with pre installed windows 8.1 which I switched to windows 10 and ever since then I begun getting bsod randomly with error code "memory management" and using bluescreenviewer I see ntoskrnl.exe is marked red.

I'm 90% sure it is some driver causing the issue since I didn't had any bosd issue in the past and 10% to be ram fault. So far I have perfomed windows refresh since the 1st bsod where I did one more time clean install windows10 to make sure that I didn't messed up anywhere but I got 2 more times bosd ever since then!

 

Keep in mind guarantee has expired and the bosd happens very randomly I don't know how to recreate the error to point where exactly is the issue, I've attached below some information and the GT72_2QE(20170902).txt file provides almost everything about my laptop check them and If i need to provide more information I would be more than glad to do so. Thanks in advance for any kind of help!

Attached Files


Edited by z1an, 02 September 2017 - 06:42 PM.


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#2 usasma

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Posted 04 September 2017 - 12:51 PM

In general, if you do a clean install of Windows and you continue to have problems - it's most likely a hardware problem.
As such, please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Your UEFI/BIOS (version E1781IMS.110) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

winio64.sys                                   Fri Jun  4 00:08:03 2010 (4C087C23) - Please uninstall the MSI Dragoon Gaming Center
Nuvoton Technology Corporation PCIeBridge[br]Part of MSI Dragoon Gaming Center also None at Nuvoton Tech
http://www.carrona.org/drivers/driver.php?id=winio64.sys
 
NTIOLib_X64.sys                               Thu Oct 25 06:27:58 2012 (5089142E) - Please uninstall the MSI SuperCharger program.  This driver is known to cause BSOD's
MSI Afterburner driver (known BSOD issues with Windows) Also found to be a part of MSI Live Update 5, MSI Super Charger & MSI Smart Utilities.[br]    [br]  Recently (Nov 2014) there have been numerous instances of this driver in memory dumps.  Analysis reveals that they are scattered throughout the filesystem by the installed MSI command utilities.  For now I suggest uninstalling them all. http://event.msi.com/vga/afterburner/download.htm
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
 
t_mouse.sys                                   Mon Dec  3 01:19:30 2012 (50BC4472)
iBall Advanced Mouse driver http://www.iball.co.in/Download.aspx
http://www.carrona.org/drivers/driver.php?id=t_mouse.sys
 
SAlphaPS264.sys                               Wed Mar  5 10:00:39 2014 (53173C17)
SteelSeries PS2 Engine Driver Download -
http://www.carrona.org/drivers/driver.php?id=SAlphaPS264.sys

RtsPer.sys                                    Fri May 29 02:32:34 2015 (55680802)
RealTek RTS PCIE READER Driver http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownTypeID=3&GetDown=false[br]or from OEM
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
 
SteelBus64.sys                                Tue Jun  2 16:00:55 2015 (556E0B77)
SteelSeries Bus Enumerator Support(FAQ):  http://faq.steelseries.com/[br]Downloads:  http://steelseries.com/support/downloads
http://www.carrona.org/drivers/driver.php?id=SteelBus64.sys
 
iaStorA.sys                                   Wed Jun  3 05:38:57 2015 (556ECB31)
Intel RST (Rapid Storage Technology) driver  http://downloadcenter.intel.com/Default.aspx XP
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
 
btfilter.sys                                  Fri Jul 31 02:11:24 2015 (55BB118C)
Atheros Bluetooth Driver Official site: http://www.qualcomm.com/drivers [br] Unofficial site: http://www.atheros.cz
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
 


Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sat Sep  2 17:00:12.092 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090317-6203-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 3:31:24.815
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :Unknown_Image ( PAGE_HASH_ERRORS_INPAGE )
BugCheck 1A, {3f, 60314, d5937e39, d4937e39}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 000000000000003f, The subtype of the bugcheck.
Arg2: 0000000000060314
Arg3: 00000000d5937e39
Arg4: 00000000d4937e39
BUGCHECK_STR:  0x1a_3f
PROCESS_NAME:  MemCompression
FAILURE_BUCKET_ID: PAGE_HASH_ERRORS_0x1a_3f
CPUID:        "Intel® Core™ i7-4870HQ CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  E1781IMS.110
  BIOS Release Date             07/23/2015
  Manufacturer                  Micro-Star International Co., Ltd.
  Product Name                  GT72 2QE
  Baseboard Product             MS-1781
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep  1 15:28:41.442 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090117-6812-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:1 days 23:20:01.536
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :Unknown_Image ( PAGE_HASH_ERRORS_INPAGE )
BugCheck 1A, {3f, 5f8d3, 15c28e6f, 14c28e6f}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 000000000000003f, The subtype of the bugcheck.
Arg2: 000000000005f8d3
Arg3: 0000000015c28e6f
Arg4: 0000000014c28e6f
BUGCHECK_STR:  0x1a_3f
PROCESS_NAME:  MemCompression
FAILURE_BUCKET_ID: PAGE_HASH_ERRORS_0x1a_3f
CPUID:        "Intel® Core™ i7-4870HQ CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  E1781IMS.110
  BIOS Release Date             07/23/2015
  Manufacturer                  Micro-Star International Co., Ltd.
  Product Name                  GT72 2QE
  Baseboard Product             MS-1781
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 30 16:08:06.060 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\083017-7125-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:2 days 0:00:29.709
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :Unknown_Image ( PAGE_HASH_ERRORS_INPAGE )
BugCheck 1A, {3f, 6194c, ce7bc3d3, cd7bc3d3}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 000000000000003f, The subtype of the bugcheck.
Arg2: 000000000006194c
Arg3: 00000000ce7bc3d3
Arg4: 00000000cd7bc3d3
BUGCHECK_STR:  0x1a_3f
PROCESS_NAME:  MemCompression
FAILURE_BUCKET_ID: PAGE_HASH_ERRORS_0x1a_3f
CPUID:        "Intel® Core™ i7-4870HQ CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  E1781IMS.110
  BIOS Release Date             07/23/2015
  Manufacturer                  Micro-Star International Co., Ltd.
  Product Name                  GT72 2QE
  Baseboard Product             MS-1781
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Sep  2 17:00:12.092 2017 (UTC - 4:00)**************************
winio64.sys                                   Fri Jun  4 00:08:03 2010 (4C087C23)
NTIOLib_X64.sys                               Thu Oct 25 06:27:58 2012 (5089142E)
SAlphaPS264.sys                               Wed Mar  5 10:00:39 2014 (53173C17)
MpKsl4cf1808b.sys                             Tue May 19 21:50:37 2015 (555BE86D)
RtsPer.sys                                    Fri May 29 02:32:34 2015 (55680802)
SteelBus64.sys                                Tue Jun  2 16:00:55 2015 (556E0B77)
iaStorA.sys                                   Wed Jun  3 05:38:57 2015 (556ECB31)
btfilter.sys                                  Fri Jul 31 02:11:24 2015 (55BB118C)
TeeDriverW8x64.sys                            Mon Mar 28 14:59:41 2016 (56F97F1D)
e2xw10x64.sys                                 Wed Sep 14 16:52:26 2016 (57D9B88A)
Qcamain10x64.sys                              Thu Oct 27 03:21:19 2016 (5811AAEF)
SynTP.sys                                     Tue May  9 18:03:53 2017 (59123CC9)
nvhda64v.sys                                  Tue May 16 09:02:27 2017 (591AF863)
nvvad64v.sys                                  Sun May 28 19:04:45 2017 (592B578D)
RTKVHD64.sys                                  Wed May 31 06:46:08 2017 (592E9EF0)
nvlddmkm.sys                                  Mon Aug 21 18:05:02 2017 (599B590E)
intelppm.sys                                  ***** Invalid 2007 Invalid 2007 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep  1 15:28:41.442 2017 (UTC - 4:00)**************************
t_mouse.sys                                   Mon Dec  3 01:19:30 2012 (50BC4472)
MpKslcf9cbf79.sys                             Tue May 19 21:50:37 2015 (555BE86D)
wdcsam64.sys                                  Fri Oct  9 16:31:13 2015 (56182411)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 30 16:08:06.060 2017 (UTC - 4:00)**************************
MpKslb880f7b1.sys                             Tue May 19 21:50:37 2015 (555BE86D)


http://www.carrona.org/drivers/driver.php?id=winio64.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=SAlphaPS264.sys
MpKsl4cf1808b.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=SteelBus64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=e2xw10x64.sys
http://www.carrona.org/drivers/driver.php?id=Qcamain10x64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=t_mouse.sys
MpKslcf9cbf79.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
MpKslb880f7b1.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 z1an

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Posted 04 September 2017 - 03:16 PM

i have run memtest86 tool and found no issue with my ram, if i make a refresh on windows or an upgrade on already existed win10 and use the machine without the utilities/drivers you mentioned above would that be efficient as a test?



#4 usasma

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Posted 05 September 2017 - 05:07 AM

Yes it would.  Here's the suggested procedure (a clean install):

 

A clean install is:
- Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
- The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
- Windows is fully updated after it's installed.  That's ALL updates - none excepted.
- NO 3rd party software is installed.
- There are no errors in Device Manager (if you find any, post back for suggestions).

This will wipe everything off of the computer, so it's advisable to backup your stuff first.
Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.
One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them :(
Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

The point of doing this (the clean install) is to:
- rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
- rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
- so, if the problem continues, it must be a hardware problem.

OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 z1an

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Posted 05 September 2017 - 06:02 AM

already done it since last night now im waiting to see results as like i mentioned on my 1st post i dont know how to recreate the bosd to check if it is solved i will post back as soon as possible.

Many thanks for the efforts so far!



#6 z1an

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Posted 08 September 2017 - 01:32 PM

Well the happiness was sort.....I made upgrade on my already existed windows 10 through my usb flash driver. I kept all the drivers through windows update! From 3rd part software I did installed steelseries for my keyboard and dragon gaming center (which I did uninstall after the 1st bsod) but now I got again another one, I attached below more information  :mellow:

Attached Files


Edited by z1an, 08 September 2017 - 01:33 PM.


#7 usasma

usasma

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Posted 08 September 2017 - 01:59 PM

You also added some Western Digital software.

Please do a clean install and leave all that stuff off - the uninstalls didn't remove everything

I'll try to post more later, but I'm late for work now.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 z1an

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Posted 08 September 2017 - 02:33 PM

it is an external driver which of course i had remove it before i begun the upgrade



#9 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 09 September 2017 - 04:59 AM

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Fri Sep  8 14:08:37.744 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090817-12000-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:2 days 5:35:08.718
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :Unknown_Image ( PAGE_HASH_ERRORS_INPAGE )
BugCheck 1A, {3f, 5e472, 9794e448, 9694e448}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 000000000000003f, The subtype of the bugcheck.
Arg2: 000000000005e472
Arg3: 000000009794e448
Arg4: 000000009694e448
BUGCHECK_STR:  0x1a_3f
PROCESS_NAME:  MemCompression
FAILURE_BUCKET_ID: PAGE_HASH_ERRORS_0x1a_3f
CPUID:        "Intel® Core™ i7-4870HQ CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  E1781IMS.110
  BIOS Release Date             07/23/2015
  Manufacturer                  Micro-Star International Co., Ltd.
  Product Name                  GT72 2QE
  Baseboard Product             MS-1781
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep  6 08:12:40.363 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090617-11750-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:1 days 13:37:12.198
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :Unknown_Image ( PAGE_HASH_ERRORS_INPAGE )
BugCheck 1A, {3f, 5e43a, 2d49ff85, 2c49ff85}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 000000000000003f, The subtype of the bugcheck.
Arg2: 000000000005e43a
Arg3: 000000002d49ff85
Arg4: 000000002c49ff85
BUGCHECK_STR:  0x1a_3f
PROCESS_NAME:  MemCompression
FAILURE_BUCKET_ID: PAGE_HASH_ERRORS_0x1a_3f
CPUID:        "Intel® Core™ i7-4870HQ CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  E1781IMS.110
  BIOS Release Date             07/23/2015
  Manufacturer                  Micro-Star International Co., Ltd.
  Product Name                  GT72 2QE
  Baseboard Product             MS-1781
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Sep  8 14:08:37.744 2017 (UTC - 4:00)**************************
t_mouse.sys                                   Mon Dec  3 01:19:30 2012 (50BC4472)
SAlphaPS264.sys                               Wed Mar  5 10:00:39 2014 (53173C17)
XtuAcpiDriver.sys                             Thu Feb 26 07:51:57 2015 (54EF16ED)
MpKsla4da6573.sys                             Tue May 19 21:50:37 2015 (555BE86D)
RtsPer.sys                                    Fri May 29 02:32:34 2015 (55680802)
SteelBus64.sys                                Tue Jun  2 16:00:55 2015 (556E0B77)
iaStorA.sys                                   Wed Jun  3 05:38:57 2015 (556ECB31)
wdcsam64.sys                                  Fri Oct  9 16:31:13 2015 (56182411)
TeeDriverW8x64.sys                            Mon Mar 28 14:59:41 2016 (56F97F1D)
btfilter.sys                                  Wed May 18 02:19:52 2016 (573C0988)
e2xw10x64.sys                                 Wed Sep 14 16:52:26 2016 (57D9B88A)
Qcamain10x64.sys                              Thu Oct 27 03:21:19 2016 (5811AAEF)
nvhda64v.sys                                  Wed Mar 15 08:48:41 2017 (58C93829)
RTKVHD64.sys                                  Tue Apr 11 06:45:30 2017 (58ECB3CA)
nvlddmkm.sys                                  Mon May  1 15:55:53 2017 (590792C9)
SynTP.sys                                     Tue May  9 18:03:53 2017 (59123CC9)
intelppm.sys                                  ***** Invalid 2007 Invalid 2007 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep  6 08:12:40.363 2017 (UTC - 4:00)**************************
winio64.sys                                   Fri Jun  4 00:08:03 2010 (4C087C23)
MpKsl91500aa7.sys                             Tue May 19 21:50:37 2015 (555BE86D)


http://www.carrona.org/drivers/driver.php?id=t_mouse.sys
http://www.carrona.org/drivers/driver.php?id=SAlphaPS264.sys
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys
MpKsla4da6573.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=SteelBus64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=e2xw10x64.sys
http://www.carrona.org/drivers/driver.php?id=Qcamain10x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=winio64.sys
MpKsl91500aa7.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 z1an

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Posted 19 October 2017 - 06:13 AM

Hello, i apologize for the huge absences, i went my laptop to msi representive company in my country and they run every diagnostic tool they had on each and every part on my machine and found no issue on hardware, after I took back my laptop i made again clean install on windows 10 and I got again bsod then I opened my device manager did update one by one everything manual and still got the same bsod! 

Also this time I literally didn't install anything from manufacture website!

Attached Files


Edited by z1an, 19 October 2017 - 06:20 AM.


#11 usasma

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Posted 19 October 2017 - 11:37 AM

There are only a few diagnostics available for computers.  The most common "diagnostic" that the manufacturer's use is to install Windows "clean" (with their software) and see if it has problems.

If it does, then they say it's a hardware problem.  If it doesn't have problems, then they say it was some software that you added that caused it.

 

Here's what I suggest when doing a "clean" install:

 

A clean install is:
- Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
- The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
- Windows is fully updated after it's installed.  That's ALL updates - none excepted.
- NO 3rd party software is installed.
- There are no errors in Device Manager (if you find any, post back for suggestions).

This will wipe everything off of the computer, so it's advisable to backup your stuff first.
Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.
One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them :(
Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

The point of doing this (the clean install) is to:
- rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
- rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
- so, if the problem continues, it must be a hardware problem.

OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.

 

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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