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Laptop won't stay connected to wifi


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#1 Summoner99

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Posted 02 September 2017 - 10:38 AM

My new dell laptop will not stay connected to the wifi. It seems that every couple of minutes the WiFi will suddenly fail or whenever I try to load a webpage it will fail in that case as well. When this happens I get an option to run an automatic trouble shooter, which will typically allow it to access one webpage before it fails again. I do not k ow what I should do. Any help would be appreciated.

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#2 dc3

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Posted 02 September 2017 - 12:47 PM

What is the make and model of this laptop?

 

How are you connecting to your modem?  wifi to router, router to modem?

 

Have you tried using an Ethernet cable to see if that works?


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#3 Summoner99

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Posted 02 September 2017 - 01:09 PM

The model is inspiron 15-3565.

 

Yes exactly. Wifi to router to modem

 

What would that do for me? To my understanding (which is probably wrong), that will limit my ability to be mobile, which is the point of the laptop.

 

 

Also, I forgot to mention that no other devices on this network have issues with connectivity to wifi. It is just my laptop


Edited by Summoner99, 02 September 2017 - 01:09 PM.


#4 dc3

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Posted 02 September 2017 - 01:22 PM

This is part of the diagnostic process.  If the wifi isn't working to get online a Ethernet cable usually will still be a viable option.  We want to be able to tell if a signal is getting to the router and then the modem.  With a Ethernet cable you can connect directly to the modem to see if you can connect through the modem.  If you can use the Ethernet to get online but can't by connecting to the router via the Ethernet cable you would know that the router is the problems.


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#5 Summoner99

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Posted 02 September 2017 - 02:25 PM

Ok. I will get back to you once I've done this.






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