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can't get rid of an active malware


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7 replies to this topic

#1 Nagyyhussein1

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Posted 31 August 2017 - 01:04 AM

according to avira i have ana active malware on this computer (object: multitask64.dat //// detection: TR/Agent.fxkqd) and whenever i try to move it quarantine, the windows (7) crash, i don't know what to do. i also get a message named RunDLL says there was a problem starting c:\users\username\Appdata\Local\Microsoft\Taskplay\caches.dat the specified module could not be found. help please

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Edited by Nagyyhussein1, 31 August 2017 - 01:25 AM.


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#2 nasdaq

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Posted 31 August 2017 - 07:42 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===


Please post the logs.

Wait for further instructions.

#3 Nagyyhussein1

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Posted 31 August 2017 - 10:16 AM

thank you for replaying, here are the logs

 

 

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#4 nasdaq

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Posted 31 August 2017 - 01:32 PM

Hi,

Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

ShortcutTarget: Start.lnk -> C:\Users\nagy\AppData\Roaming\gkkfhytg\xnrltb32.exe (No File)
Startup: C:\Users\nagy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\System.lnk [2017-06-23]
ShortcutTarget: System.lnk -> C:\ProgramData\taskmer\taskmer.exe (No File)
GroupPolicy: Restriction <==== ATTENTION
GroupPolicy\User: Restriction <==== ATTENTION
SearchScopes: HKU\S-1-5-21-1741935833-559132434-704053670-1000 -> DefaultScope {FFEBBF0A-C22C-4172-89FF-45215A135AC7} URL = hxxp://go.mail.ru/distib/ep/?q={SearchTerms}&product_id=%7B8B622C36-C5BF-440A-84C6-014154E16EF1%7D&gp=811014
SearchScopes: HKU\S-1-5-21-1741935833-559132434-704053670-1000 -> {C0C3A6C6-03BC-4195-8FCB-AEA091301353} URL = hxxps://maktoob.search.yahoo.com/yhs/search?hspart=lvs&hsimp=yhs-awc&type=lvs__webcompa__1_0__ya__ch_WCYID10405__170712__yaie&p={searchTerms}
SearchScopes: HKU\S-1-5-21-1741935833-559132434-704053670-1000 -> {FFEBBF0A-C22C-4172-89FF-45215A135AC7} URL = hxxp://go.mail.ru/distib/ep/?q={SearchTerms}&product_id=%7B8B622C36-C5BF-440A-84C6-014154E16EF1%7D&gp=811014
BHO-x32: AVG Safe Search -> {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -> C:\Program Files (x86)\AVG\AVG8\avgssie.dll => No File
BHO-x32: Ïîèñê@Mail.Ru -> {8E8F97CD-60B5-456F-A201-73065652D099} -> C:\Users\nagy\AppData\Local\Mail.Ru\Sputnik\IESearchPlugin.dll [2017-06-23] (Mail.Ru)
BHO-x32: AVG Security Toolbar -> {A057A204-BACC-4D26-9990-79A187E2698E} -> C:\PROGRA~2\AVG\AVG8\AVGTOO~1.DLL => No File
Toolbar: HKLM-x32 - AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~2\AVG\AVG8\AVGTOO~1.DLL No File
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG8\avgpp.dll No File
FF user.js: detected! => C:\Users\nagy\AppData\Roaming\Mozilla\Firefox\Profiles\mvhy32be.default\user.js [2017-07-12]
FF Extension: (Tables) - C:\Users\nagy\AppData\Roaming\Mozilla\Firefox\Profiles\mvhy32be.default\Extensions\300414@extcorp.com.xpi [2017-08-23]
FF Extension: (NeoBux AdAlert) - C:\Users\nagy\AppData\Roaming\Mozilla\Firefox\Profiles\mvhy32be.default\Extensions\{eb80b076-a444-444c-a590-5aee5d977d80}.xpi [2017-08-23]
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
CHR Extension: (Tables) - C:\Users\nagy\AppData\Local\Google\Chrome\User Data\Default\Extensions\fngmhnnpilhplaeedifhccceomclgfbg [2017-08-28]
S3 uSHAREitSvc; "D:\SHAREit\SHAREit.Service.exe" [X]
Task: {7D58613E-B98F-4AE7-94D9-EE54069B5A00} - System32\Tasks\MSI => C:\Users\nagy\AppData\Roaming\Microsoft\msi.exe <==== ATTENTION
Task: {5DBAB815-7754-4BED-924F-9E94BB1713F7} - System32\Tasks\{1FF148E2-6253-4AEA-973C-98D09B738F9B} => rundll32.exe "C:\Users\nagy\AppData\Local\Microsoft\TaskPlay\caches.dat",StaticCache
ShortcutWithArgument: C:\Users\nagy\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Mail.Ru.lnk -> C:\Windows\System32\rundll32.exe (Microsoft Corporation) -> url,FileProtocolHandler "hxxp://www.mail.ru/cnt/20775012?gp=811008"
C:\Windows\System32\Tasks\MSI
C:\Users\nagy\AppData\Roaming\Microsoft\msi.exe
C:\Windows\System32\Tasks\{1FF148E2-6253-4AEA-973C-98D09B738F9B}
C:\Users\nagy\AppData\Local\Microsoft\TaskPlay
C:\Users\nagy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\System.lnk
C:\Users\nagy\AppData\Local\Mail.Ru\Sputnik\IESearchPlugin.dll

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Firefox:
Reset Default Browsing settings:
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-problems?utm_expid=65912487-41.djHNRQY0RhaLvvtvcd0BQA.2&utm_referrer=https%3A%2F%2Fwww.google.ca%2F
===

Please let me know what problem persists with this computer.

#5 Nagyyhussein1

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Posted 31 August 2017 - 02:16 PM

yep this worked, it removed the first detection and run dll message i got, now i have a second detection when i scan the local drives xD, it says TR/Agent.nxnyg
the computer is still scanning right now, so if there is any thing ill post that here again, thank you so much man, but could you tell me what was going on, or what happened, so i can be more careful next time ? cause am not the genius when it comes to computers, and did this problem had to do with random ads opening in firefox ?

here are the fixlog and i also reset my firefox

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#6 nasdaq

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Posted 01 September 2017 - 06:48 AM

Hi,

Looking good.

Run this program to clean what was left behind.

Please download Malwarebytes Anti-Malware from here
  • Right-click on the MBAM icon and select Run as administrator to run the tool.
  • Click Yes to accept any security warnings that may appear.
  • Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
  • On the left menu pane click the Settings tab, and then select the Protection tab on the top.
  • Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.
  • Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
  • Note: The scan may take some time to finish, so please be patient.
  • If potential threats are detected, ensure to checkmark all the listed items, and click the Quarantine Selected button.
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.
Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===

Let me know of any issues with this computer.

I will give you some protection guidance when clean.

#7 Nagyyhussein1

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Posted 04 September 2017 - 05:40 AM

hey sorry for the late replay,

 

i followed exactly what you told me and here is the log, i moved the threats to quarantine and waiting for further instructions  

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#8 nasdaq

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Posted 04 September 2017 - 08:05 AM

Hi,

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/


https://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
Simple and easy ways to keep your computer safe and secure on the Internet.
===




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