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Issues with sound and video on a newly built system!


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#1 Westgrove

Westgrove

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Posted 30 August 2017 - 08:48 PM

Hey there! I recently made a post on the "Internal Hardware" part of the forums. Even though many good suggestions were made we still haven't managed to fix the issue. I'm sure more great suggestions are to come from that thread, but the moderator "hamluis" suspected there might be malware involved, and urged me to make a post here aswell.

 

Let me give you some slight backstory from the other post.

 

"So my old computer (2-3 years) had a memory leak and instead of trying to find new DDR3 ram i decided to build a new machine. I only kept my 750w EVGA power supply and an old 1TB Seagate HDD.
I bought a Gigabyte GA-AB350 Gaming 3 motherboard, a Ryzen 5 1600k, 16GB of DDR4 ram, a GTX 1070 OC and a 120GB Kingston SSD. And also a fresh copy of Windows 10 Home.
 

I had some issues getting windows onto my SSD, but that was eventually resolved. So I started installing programs, and after installing Spotify and starting a track, I heard some stuttering, like the sound was freezing a little bit. I had no idea what the problem was, but it was pretty constant. It seems to appear mostly when I tell the computer to do something, like open a program or making several tabs at once in chrome. So the first thing I did was make 100% sure all drivers were up to date. Many other threads online suggested Realtek audio drivers caused these issues, but i installed the latest version from my motherboard manufacturers website, even repaired the installation, but it didn't solve my issue. I also tried using my external soundcard (A Focusrite Scarlett 2i2), with the latest drivers, to no success. I even uninstalled the realtek drivers and used my soundcard, still no progress.

So I installed a game, PUBG to be exact, and the soundclipping/stuttering was even worse. Especially during the dropping from the plane part of the game, which i am from here on out using as my test to see if it works properly, but quickly closed and went on a troubleshooting spree.

I ran a memtest, no issues detected. I downloaded HWMonitor and checked temperatures, not a single component over 50° Celsius at any time during any test.
I installed anither fresh copy of windows on a partition of my HDD, the issue still remains.

So the last thing i did before leaving for work tonight was using my old graphics card to do my PUBG test, but this time i had the task manager page open, and noticed that when the stuttering occurs my CPU usage spikes. Not ever spiking to above approx. 40% though.

So I figured I would run Cinebench and watch my stuttering go absolutely wild, but it didnt. Even though my CPU usage went up to 100%, absolutely no stuttering occured, at all, so that leads me to my summary of all this.

My issue is somehow affecting my CPU usage, but my CPU usage isn't the cause of the problem.

That's all I can really figure out. I have tried quite a lot of different things but I am no technician by any stretch"

 

I will also link to the first post I made, where you can see steps already taken to counteract this issue.

 

There's also information about voltage from the bios there if anyone's interested, someone suggested that my PSU might be causing me some problems.

 

Here's the first post: https://www.bleepingcomputer.com/forums/t/655582/issues-with-sound-and-video-on-a-newly-built-system/

 

This is information from an MTB scan I ran.

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Martin (administrator) on 30-08-2017 at 23:13:58
Running from "C:\Users\Martin\Downloads"
Microsoft Windows 10 Home  (X64)
Model: AB350-Gaming 3 Manufacturer: Gigabyte Technology Co., Ltd.

Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/30/2017 07:34:46 AM) (Source: SideBySide) (User: )
Description: Det gick inte att skapa aktiveringskontext för Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1.
Den beroende sammansättningen Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type ="win32", version="8.0.50608.0" kunde inte hittas. Använd sxstrace.exe om du vill diagnostisera ytterligare.
 
Error: (08/30/2017 07:27:25 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-Q99LTIS)
Description: Aktiveringen av appen Microsoft.BingWeather_8wekyb3d8bbwe!App misslyckades med felet: -2144927148 Mer information finns i loggen Microsoft-Windows-TWinUI/Operational.
 
Error: (08/30/2017 07:16:56 AM) (Source: SideBySide) (User: )
Description: Det gick inte att skapa aktiveringskontext för Microsoft.VC80.MFC,processorArchitecture="amd64",p ublicKeyToken ="1fc8b3b9a1e18e3b ",type=" win32",version="8.0.50608.0"1. Den beroende sammansättningen Microsoft.VC80.MFC,proce ssorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" kunde inte hittas.
Använd sxstrace.exe om du vill diagnostisera ytterligare.
 
Error: (08/30/2017 07:11:32 AM) (Source: SideBySide) (User: )
Description: Det gick inte att skapa aktiveringskontext för Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b 3b9a1e18e3b",type="win32",version="8.0.50608.0"1. Den beroende sammansättningen Microsoft.VC80.MFC,processorArc hitecture ="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" kunde inte hittas. Använd sxstrace .exe   om  du vill diagnostisera ytterligare.
 
Error: (08/29/2017 07:31:03 PM) (Source: SideBySide) (User: )
Description: Det gick inte att skapa aktiveringskontext för Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1 fc8b3b9a1e18e  3b",type="win32",version="8.0.50608.0"1.  Den beroende sammansättningen Microsoft.VC80.MFC,processorArchit ecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" kunde inte hittas. Använd sxstrace .exe om du vill diagnostisera ytterligare.
 
Error: (08/29/2017 07:12:13 PM) (Source: SideBySide) (User: )
Description: Det gick inte att skapa aktiveringskontext för Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b 3b9a1e18e3b",type ="win32",version="8.0.50608.0"1.  Den beroende sammansättningen Microsoft.VC80.MFC,proc essorArchit ecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" kunde inte hittas.
Använd sxstrace.exe om du vill diagnostisera ytterligare.
 
Error: (08/29/2017 07:12:02 PM) (Source: SideBySide) (User: )
Description: Det gick inte att skapa aktiveringskontext för Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8 b3b9a1e18e3b",type="win32",version="8.0.50608.0"1.  Den beroende sammansättningen Microsoft.VC80.MFC,processorArchitecture ="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" kunde inte hittas.
Använd sxstrace.exe om du vill diagnostisera ytterligare.
 
Error: (08/29/2017 06:43:54 PM) (Source: SideBySide) (User: )
Description: Det gick inte att skapa aktiveringskontext för Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1.
Den beroende sammansättningen Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b ",type="win32",version="8.0.50608.0" kunde inte hittas.
Använd sxstrace.exe om du vill diagnostisera ytterligare.
 
Error: (08/29/2017 06:40:41 PM) (Source: Application Error) (User: )
Description: Felet uppstod i programmet med namn: Spotify.exe, version 1.0.60.492, tidsstämpel 0x597f4444, felet uppstod i modu len med namn: KERNELBASE.dll, version 10.0.14393.1532, tidsstämpel 0x5965adf8 Undantagskod: 0xc0000005
Felförskjutning: 0x000c60b0
Process-ID: 0x22a0
Programmets starttid: 0xSpotify.exe0
Sökväg till program: Spotify.exe1
Sökväg till modul: Spotify.exe2
Rapport-ID: Spotify.exe3
Fullständigt namn på felaktigt paket: Spotify.exe4
Program-ID relativt till felaktigt paket: Spotify.exe5
 
Error: (08/29/2017 06:40:16 PM) (Source: Application Error) (User: )
Description: Felet uppstod i programmet med namn: Spotify.exe, version 1.0.60.492, tidsstämpel 0x597f4444
, felet uppstod i modulen med namn: KERNELBASE.dll, version 10.0.14393.1532, tidsstämpel 0x5965adf8
Undantagskod: 0xc0000005
Felförskjutning: 0x000c60b0
Process-ID: 0x1218
Programmets starttid: 0xSpotify.exe0
Sökväg till program: Spotify.exe1
Sökväg till modul: Spotify.exe2
Rapport-ID: Spotify.exe3
Fullständigt namn på felaktigt paket: Spotify.exe4
Program-ID relativt till felaktigt paket: Spotify.exe5

System errors:
=============
Error: (08/30/2017 11:10:20 PM) (Source: DCOM) (User: NT instans)
Description: programspecifikLokalAktivering{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT instansSYSTEMS-1-5-18LocalHost (med LRPC)Inte tillgängligInte tillgänglig
 
Error: (08/30/2017 11:05:57 PM) (Source: DCOM) (User: NT instans)
Description: programspecifikLokalAktivering{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT instansSYSTEMS-1-5-18LocalHost (med LRPC)Inte tillgängligInte tillgänglig
 
Error: (08/30/2017 11:05:53 PM) (Source: Service Control Manager) (User: )
Description: Tjänsten Windows Modules Installer avslutades oväntat. Den har gjort detta 1 gång(er). Följande åtgärd kommer att utföras om 120000 millisekunder: Starta om tjänsten.
 
Error: (08/30/2017 11:05:53 PM) (Source: Service Control Manager) (User: )
Description: Tjänsten NVIDIA LocalSystem Container avslutades oväntat. Den har gjort detta 1 gång(er). Följande åtgärd kommer att utföras om 8000 millisekunder: Starta om tjänsten.
 
Error: (08/30/2017 11:05:53 PM) (Source: Service Control Manager) (User: )
Description: Tjänsten NVIDIA Display Container LS avslutades oväntat. Den har gjort detta 1 gång(er). Följande åtgärd kommer att utföras om 5000 millisekunder: Starta om tjänsten.
 
Error: (08/30/2017 11:05:53 PM) (Source: Service Control Manager) (User: )
Description: Tjänsten NVIDIA Telemetry Container avslutades oväntat. Den har gjort detta 1 gång(er). Följande åtgärd kommer att utföras om 1000 millisekunder: Starta om tjänsten.
 
Error: (08/30/2017 11:05:53 PM) (Source: Service Control Manager) (User: )
Description: Tjänsten acCAMService avslutades oväntat. Detta har skett 1 gånger.
 
Error: (08/30/2017 10:59:56 PM) (Source: Service Control Manager) (User: )
Description: Tjänsten NVIDIA LocalSystem Container avslutades oväntat. Den har gjort detta 1 gång(er). Följande åtgärd kommer att utföras om 6000 millisekunder: Starta om tjänsten.
 
Error: (08/30/2017 10:59:56 PM) (Source: Service Control Manager) (User: )
Description: Tjänsten NVIDIA Display Container LS avslutades oväntat. Den har gjort detta 1 gång(er). Följande åtgärd kommer att utföras om 1000 millisekunder: Starta om tjänsten.
 
Error: (08/30/2017 10:59:42 PM) (Source: DCOM) (User: NT instans)
Description: programspecifikLokalAktivering{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT instansSYSTEMS-1-5-18LocalHost (med LRPC)Inte tillgängligInte tillgänglig

Microsoft Office Sessions:
=========================
Error: (08/30/2017 07:34:46 AM) (Source: SideBySide)(User: )
Description:   Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8. 0.50608.0"c:\program files\amd\cim\bin64\SetACL64.exe
 
Error: (08/30/2017 07:27:25 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-Q99LTIS)
Description: Microsoft.BingWeather_8wekyb3d8bbwe!App-2144927148
 
Error: (08/30/2017 07:16:56 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0
.50608.0"c:\program files\amd\cim\bin64\SetACL64.exe
 
Error: (08/30/2017 07:11:32 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50 608.0"c:\program files\amd\cim\bin64\SetACL64.exe
 
Error: (08/29/2017 07:31:03 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.5 06 08.0"c:\program files\amd\cim\bin64\SetACL64.exe
 
Error: (08/29/2017 07:12:13 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.5 0608.0"c:\program files\amd\cim\bin64\SetACL64.exe
 
Error: (08/29/2017 07:12:02 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.5 0608.0"c:\program files\amd\cim\bin64\SetACL64.exe
 
Error: (08/29/2017 06:43:54 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0. 50608.0"c:\program files\amd\cim\bin64\SetACL64.exe
 
Error: (08/29/2017 06:40:41 PM) (Source: Application Error)(User: )
Description: Spotify.exe1.0.60.492597f4444KERNELBASE.dll10.0.14393.15325965adf8c0000005000c60b022a001d320 e58d01d2acC:\Users\Martin\AppData\Roaming\Spotify\Spotify.exeC:\Windows\System32\KERNELBASE.dll51fd094d-ac86-416c-8dfe-e3d49b7c623d
 
Error: (08/29/2017 06:40:16 PM) (Source: Application Error)(User: )
Description: Spotify.exe1.0.60.492597f4444KERNELBASE.dll10.0.14393.15325965adf8c0000005000c60b0121801d320e5 7e48c06eC:\Users\Martin\AppData\Roaming\Spotify\Spotify.exeC:\Windows\System32\KERNELBASE.dll408a28ca-1232-480b-afee-de63aae570b2

=========================== Installed Programs ============================
AMD Software (HKLM\...\AMD Catalyst Install Manager) (Version: 9.0.000.8 - Advanced Micro Devices, Inc.)
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 385.41 - NVIDIA Corporation) Hidden
CAM (HKLM-x32\...\{DAE3326B-E922-4BFF-98FB-F5639001A326}) (Version: 3.3.50 - NZXT)
CCleaner (HKLM\...\CCleaner) (Version: 5.33 - Piriform)
CPUID HWMonitor 1.32 (HKLM\...\CPUID HWMonitor_is1) (Version: 1.32 - )
Focusrite USB 2.0 Audio Driver 2.5.1 (HKLM\...\Focusrite USB 2.0 Audio Driver_is1) (Version: 2.5.1 - Focusrite Audio Engineering Limited.)
Focusrite USB 4.36.0.484 (HKLM\...\Focusrite USB_is1) (Version: 4.36.0.484 - Focusrite Audio Engineering Ltd.)
KB4023057 (HKLM\...\{ED06689A-33B7-4D35-8F76-36A82CD03406}) (Version: 2.3.0.0 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6943.0625 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 (HKLM-x32\...\{d992c12e-cab2-426f-bde3-fb8c53950b0d}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
NVIDIA 3D Vision drivrutin 385.41 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 385.41 - NVIDIA Corporation)
NVIDIA 3D Vision drivrutin för styrenhet 369.04 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 369.04 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.9.0.61 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.9.0.61 - NVIDIA Corporation)
NVIDIA Grafikdrivrutin 385.41 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 385.41 - NVIDIA Corporation)
NVIDIA HD audiodrivrutin 1.3.34.27 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.27 - NVIDIA Corporation)
NVIDIA PhysX systemprogramvara 9.17.0524 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.17.0524 - NVIDIA Corporation)
OEM Application Profile (HKLM-x32\...\{7F5DCD33-1039-C3B2-9538-B645B65BBA63}) (Version: 1.00.0000 - Ditt företagsnamn)
PLAYERUNKNOWN'S BATTLEGROUNDS (HKLM\...\Steam App 578080) (Version:  - Bluehole, Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.10.714.2016 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8040 - Realtek Semiconductor Corp.)
Scarlett (2nd Gen) Firmware Updater 1.0.1.179 (HKLM-x32\...\Scarlett (2nd Gen) Firmware Updater_is1) (Version: 1.0.1.179 - Focusrite Audio Engineering Ltd.)
Spotify (HKCU\...\Spotify) (Version: 1.0.60.492.gbb40dab8 - Spotify AB)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Windows 10 Update and Privacy Settings (HKLM\...\{4DFCD818-036A-4229-A67D-CF17DC461D92}) (Version: 1.0.14.0 - Microsoft Corporation)
Windows-drivrutinspaket - Focusrite USB 2.0 Audio Driver (09/25/2013 2.5.128.1) (HKLM\...\CF1FC201D237269A9CD51A3A6B14ADBF67175C32) (Version: 09/25/2013 2.5.128.1 - Focusrite)
Vulkan Run Time Libraries 1.0.51.0 (HKLM\...\VulkanRT1.0.51.0) (Version: 1.0.51.0 - LunarG, Inc.)
 
========================= Memory info: ===================================
Percentage of memory in use: 14%
Total physical RAM: 16334.96 MB
Available physical RAM: 13949.53 MB
Total Virtual: 19278.96 MB
Available Virtual: 16618.02 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:111.3 GB) (Free:74.26 GB) NTFS
2 Drive d: (Disk) (Fixed) (Total:149.16 GB) (Free:149.05 GB) NTFS
3 Drive e: (Slask) (Fixed) (Total:767.35 GB) (Free:378.52 GB) NTFS
 
========================= Users: ========================================
Anv„ndarkonton f”r \\DESKTOP-Q99LTIS
Administrat”r            DefaultAccount           defaultuser0            
G„st                     Martin                  
Kommandot har utf”rts.

**** End of log ****
 

 

Here's a Speccy snapshot: http://speccy.piriform.com/results/DPNjYN7o17P0xI0LRcxGIDK

 

As mentioned there, if anyone needs any translating done, I will happily assist you with that considering my system is in Swedish.

 

I hope this post isn't to overwhelming with information, but I didn't really know what to post here to assist you. I'm off for the next 3 Days to come so I'll be able to supply you with any log/scan/other information you might need rapidly. Thanks beforehand for all your time, I hope we'll see this issue resolved fast!



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