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Help! Hangups with Disk Space Cleanup Manager in Windows 10


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#1 artmofo

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Posted 29 August 2017 - 12:35 PM

I'm running an HP Pavilion 6000 with an i3-550 chip, 5GB DDR3. Last summer I upgraded to Windows 10.

 

More recently than that (like, since December), I've suffered repeated hangups while running Firefox. Here's the problem:

 

If I leave my desk or don't use my computer for any length of time (like 5 minutes) the computer hangs up for 10 to 20 minutes. Eventually it will return to normal, but it's driving me insane, as I work mostly from home & am on the phone a lot with clients.

 

Using the task manager I've tried stopping Superfetch and that has not eliminated the problem.

 

The culprit seems to be Dick Space Cleanup Manager for Windows. When the computer hangs up (and when it still allows me to open task manager) I can see that this program is 100 percent of the disk, according to Task Manager.

 

I have not experience this problem except when Firefox is open.

 

Is there a way to stop this program? Is there a way to sked to run only during the hours I'm asleep? Or is there another way to solve the problem?

 

Thanks for any help you can offer!


Edited by artmofo, 29 August 2017 - 12:45 PM.


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#2 RolandJS

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Posted 29 August 2017 - 12:45 PM

"...I have not experience this problem except when Firefox is open..."

 

Only when Firefox is open?  I'm wondering if Firefox has saved thousands and thousands of cache files; I finally "told" my ccleaner to rid browser cache contents during startup, and I've had no more hangups from that cause.


Edited by RolandJS, 29 August 2017 - 02:09 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#3 JohnC_21

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Posted 29 August 2017 - 12:46 PM

Per Microsoft:

 

Is it located under the Startup tab of msconfig?

 

a.      Press Windows Key + R

b.      In the run box, type msconfig and press enter.

c.       Click on Startup tab.

d.      Uncheck Disk Space Cleanup Manager

e.      Click on Ok.



#4 RolandJS

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Posted 29 August 2017 - 12:58 PM

JohnC, good catch!  I like your idea better  :)


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#5 artmofo

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Posted 29 August 2017 - 01:07 PM

It is not located under the startup tab in msconfig.

 

In fact, nothing is. That refers me to Task Manager/Services, and Disk Space Cleanup Manager is not listed under that.


I did, however, clear 20 MB of cache in FF.



#6 bwv848

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Posted 29 August 2017 - 01:15 PM

Hi,
 
Let's have a look at an Autoruns report:
 
:step1: Autoruns by Sysinternals

  • Download and save Autoruns from here.
  • Navigate to the directory in which you saved the file.
  • Right-click on Autoruns64.exe, select Run as administrator, and accept any User Account Control prompts.
  • Wait for a minute or so, then go to File, Save..., and save the file to your Desktop. Use the default name and ensure that the file extension while saving is .arn.
  • Zip and attach the .arn file in your next post.

I believe that Disk Cleanup is scheduled to automatically run through Task Scheduler. Autoruns will give me a better feel for what we're looking for.


Edited by bwv848, 29 August 2017 - 01:18 PM.

If I do not reply in three days, please message me.
 
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#7 artmofo

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Posted 29 August 2017 - 01:35 PM

Here's the zipped file.

Attached Files



#8 bwv848

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Posted 29 August 2017 - 01:56 PM

I believe we've found our culprit:

\Microsoft\Windows\DiskCleanup\SilentCleanup    Disk Space Cleanup Manager for Windows    Microsoft Corporation    c:\windows\system32\cleanmgr.exe    7/15/2016 10:26 PM

This task automatically runs Disk Cleanup. Let's try disabling it with Autoruns:
 

  • Navigate to the directory in which you saved Autoruns64.exe.
  • Right-click on Autoruns64.exe, select Run as administrator, and accept any User Account Control prompts.
  • Click Options and uncheck Hide Microsoft Entries, Hide Windows Entries, and Hide Empty Locations (where applicable).
  • Go to the Scheduled Tasks tab.
  • Uncheck the checkbox next to
\Microsoft\Windows\DiskCleanup\SilentCleanup	Disk Space Cleanup Manager for Windows	Microsoft Corporation	c:\windows\system32\cleanmgr.exe	7/15/2016 10:26 PM	
  • This will disable the task. Now restart your computer and see whether if the problem persists.
  • If the problem doesn't persist, run Autoruns64.exe as the administrator again, find the SilentCleanup task, right-click on it, and select Jump to Entry....This should have launched Task Scheduler and selected that task.
  • On the right-hand side, click Export... under Selected Item, and click Export...
  • Save the task as a .XML file to your Desktop.
  • Zip the .XML file and attach it in your next reply.

Edited by bwv848, 29 August 2017 - 01:56 PM.

If I do not reply in three days, please message me.
 
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#9 RolandJS

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Posted 29 August 2017 - 02:11 PM

bwv848, why or how would this MS item cause our new-found friend grief?  I'd like to learn from you.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)





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