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Windows 10 - Unknown App prevents shutdown (not in TaskManager)


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#1 windows10User8460

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Posted 29 August 2017 - 10:17 AM

Hello everyone! :-)

 

I am trying to figure out which app prevents my Windows 10 machine from shutting down / rebooting.

 

When I want to shut my machine down, every second or third time, the message "Closing apps and shutting down" appears for about five seconds. After that the system shuts down / reboots normally.

I wasn't able to find the programs named in this dialog. I looked in the task manager and also started Sysinternals ProcMon and checked the processes. Didn't find it.

 

The apps listed in the shutdown dialog are the following:

 

HKUSBKEYMSG (more often)

CFD File Open Message Window (only very rare)

 

Is there any way to find out which processes are really preventing the shutdown?

Any log file or a way to the full path of the blocking application?

 

Unfortunately google doesn't know much about the named processes.

 

Or is this just something I shouldn't be worried about and ignore?

 

 

Any help is appreciated.

Thanks in advance :)


Edited by windows10User8460, 30 August 2017 - 02:47 AM.


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#2 windows10User8460

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Posted 30 August 2017 - 10:11 AM

Just wanted to shut down and another process was listed: HardwareMonitor



#3 zainmax

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Posted 30 August 2017 - 11:41 AM

Hello everyone! :-)

 

I am trying to figure out which app prevents my Windows 10 machine from shutting down / rebooting.

 

When I want to shut my machine down, every second or third time, the message "Closing apps and shutting down" appears for about five seconds. After that the system shuts down / reboots normally.

 

This is completely normal and happens even very fast, since by default Windows wait time is 15 seconds for each backend.
You have nothing wrong.


#4 windows10User8460

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Posted 31 August 2017 - 02:18 AM

Thank you for your answer.

 

I was just worried about the app names mentioned in the dialog, because I could not find anything about them on google.

So it's not a problem that I don't know which apps those are?



#5 dc3

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Posted 02 September 2017 - 09:21 AM

If you have applications still open when you go to shut down the computer Windows will close these applications before shutting down the computer.  If this didn't take place you could damage files that were running at the time.  I always close all of the applications before shutting down the computer, browser, email, etc.


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#6 FreeBooter

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Posted 02 September 2017 - 04:20 PM

With batch script i have created you can automatically close apps not responding at shutdown in windows. Please execute the batch script as a administrator.

 

 

 

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#7 dc3

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Posted 03 September 2017 - 08:32 AM

Regarding the two mystery apps.

 

I'm going to take a guess that you upgraded from Windows 7 to Windows 10, correct.  Both of the applications are related to Windows 7, 8.1, 10.

 

The HP USB Key Utility is a Windows application that copies Intelligent Provisioning or HP SPP contents, and other CD or DVD images to a USB flash drive.

 

You can find more information here.

 

The CDF is a Windows file format.  CDF is a file extension for the Microsoft Channel Definition Format. The Channel Definition Format was an application of Extensible Markup Langugage (XML) that Microsoft proposed as a standard way to describe a Web site channel, consisting of a website or group of sites.

 

You can always use the Task Manager to close applications.


Edited by dc3, 03 September 2017 - 08:33 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 windows10User8460

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Posted 04 September 2017 - 02:56 AM

Thanks for your answers and for the AutoEndTask-Script. I will try that.

 

@dc3 You said that I can use the TaskManager to close apps. Of course I can. But these apps simply don't show up there.

 

 

And it's HKUSBKEYMSG, checked that twice. I was wondering if HK is short for HardLocK, because I had a license USB Dongle from them. (But the drivers for it are uninstalled.)



#9 dc3

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Posted 04 September 2017 - 08:22 AM

Thanks for your answers and for the AutoEndTask-Script. I will try that.

 

1. @dc3 You said that I can use the TaskManager to close apps. Of course I can. But these apps simply don't show up there.

 

 

2. And it's HKUSBKEYMSG, checked that twice. I was wondering if HK is short for HardLocK, because I had a license USB Dongle from them. (But the drivers for it are uninstalled.)

1. The two files I mentioned in my last post are not programs, so the taskmanager will not have these listed under Apps.

 

2. I provided you with a link which goes into great detail in explaining what it is and what it does.  It most certainly doesn't mean "HardLock".


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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