Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

new router still giving me fits


  • Please log in to reply
49 replies to this topic

#1 ltdave

ltdave

  • Members
  • 268 posts
  • OFFLINE
  •  
  • Local time:01:31 AM

Posted 28 August 2017 - 04:44 PM

some of you may remember about 10-12 months ago i was having trouble with my internet connectivity. 

 

i had replaced my router with a new router which gave me no good luck

 

i had replaced my modem with a new modem which gave me no good luck

 

i went back to my old router and a DIFFERENT (brand of) new router and the family was able to get online

 

i STILL have not been able to get my ethernet connected (to the router) printer to work with any of our 3 laptops

 

i get VERY spotty connectivity with my computer via wifi, usually ending up with the message "Connection Timed Out"

 

i get usually spotty connectivity with my computer via ethernet, with the little swirling blue ring on all of my tabs coming on while i work (like the old spinning hour glass) to indicate WAIT.  i use Firefox...

 

my computer is about 7 years old, running Win7, my daughter is on a newer computer (4 years)  running Win8 or 10 and my wife is on a very much newer computer (1 year) running Win10

 

 

i want to just chuck the computer against the wall but replacing it really isnt in my budget right now, and im going to be in need of it for work here very shortly.

 

ive run Malwarebytes and MS Security Essentials a couple of times and they have gotten rid of a few adware crap infections but its just not getting the job done...



BC AdBot (Login to Remove)

 


#2 britechguy

britechguy

    Been there, done that, got the T-shirt


  • Moderator
  • 9,844 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Staunton, VA
  • Local time:01:31 AM

Posted 28 August 2017 - 05:00 PM

Since what you describe is really not likely to be an application issue, but a networking issue, I'm escorting you and your question over to the Networking forum where more eyes that are likely to be able to solve it will see it.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts.  Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.

       ~ Mark Twain

 

 

 

              

 


#3 Sneakycyber

Sneakycyber

    Network Engineer


  • BC Advisor
  • 6,135 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Ohio
  • Local time:01:31 AM

Posted 05 September 2017 - 01:35 PM

Does the internet seem to load faster if you only have 1 tab open in Firefox? How does the rest of the computer perform? Applications slow to load? Does the computer take forever to boot or shutdown?


Chad Mockensturm 
Network Engineer
Certified CompTia Network +, A +

#4 ltdave

ltdave
  • Topic Starter

  • Members
  • 268 posts
  • OFFLINE
  •  
  • Local time:01:31 AM

Posted 05 September 2017 - 02:51 PM

Does the internet seem to load faster if you only have 1 tab open in Firefox? How does the rest of the computer perform? Applications slow to load? Does the computer take forever to boot or shutdown?

ive not noticed...

 

the rest of the computer is acting pretty sluggish...

 

i guess the apps are slower to load.  i cant necessarily say for a fact...

 

it shuts down quicker than it starts up.  there are a lot of shortcuts on my desktop and they seem to take a while to "fully develop"...

 

 

my wife and daughter dont have much issue with their computers but their phones drop fairly often.  i dont use my phone to surf at home so i dont know how it performs with the wifi...



#5 arlattimor

arlattimor

  • Members
  • 591 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Beaufort, SC.
  • Local time:01:31 AM

Posted 05 September 2017 - 08:54 PM

Ok, first off how old is the router? When was the last time a firmware update was applied? When was the last time update drivers for your cards were applied? Has a Site Survey been conducted to see if you are experiencing Channel Bleed aka Cross Channel Interference? Let's start narrowing the problem down. 


A. Lattimore

CCNA, CWNA, MCITP, MCSA, MCT, MCP, Security+, Server+, Linux+, Network+, A+, CNST

Network Security Engineer

 


#6 ltdave

ltdave
  • Topic Starter

  • Members
  • 268 posts
  • OFFLINE
  •  
  • Local time:01:31 AM

Posted 06 September 2017 - 02:50 PM

Ok, first off how old is the router? When was the last time a firmware update was applied? When was the last time update drivers for your cards were applied? Has a Site Survey been conducted to see if you are experiencing Channel Bleed aka Cross Channel Interference? Let's start narrowing the problem down. 

8 months...

 

none that i know of...

 

my wifi card in my computer?  checked 8 months ago.  it was up to date...

 

no Site Survey for Channel Bleed.  never heard of it...

 

the old router was a NetGear WNDR4300.  it stopped working and i replaced it with a new version of the same thing, which did not solve the issue.  i then replaced it with a Linksys AC1750.  the location hasnt moved..

 

UPDATE!!  my daughter told me that SHE cant connect (wirelessly) to it either...



#7 arlattimor

arlattimor

  • Members
  • 591 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Beaufort, SC.
  • Local time:01:31 AM

Posted 06 September 2017 - 03:46 PM

Ok when you setup your Linksys AC1750 did you initially check to see if updated firmware was available for your model router? Also what encryption are you using WPA or WPA2?


A. Lattimore

CCNA, CWNA, MCITP, MCSA, MCT, MCP, Security+, Server+, Linux+, Network+, A+, CNST

Network Security Engineer

 


#8 arlattimor

arlattimor

  • Members
  • 591 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Beaufort, SC.
  • Local time:01:31 AM

Posted 06 September 2017 - 03:57 PM

When you got the replacement Netgear WNDR4300 did you also check to see if updated firmware for the model was available?


A. Lattimore

CCNA, CWNA, MCITP, MCSA, MCT, MCP, Security+, Server+, Linux+, Network+, A+, CNST

Network Security Engineer

 


#9 arlattimor

arlattimor

  • Members
  • 591 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Beaufort, SC.
  • Local time:01:31 AM

Posted 06 September 2017 - 04:01 PM

If you have never done a Site Survey it is a good chance that you may be experiencing channel bleed. If there are other wireless networks in your area on the same radio frequency as you. Then these wireless networks are causing congestion and connection issues with yours. A Site survey will help determine which radio channel is least congested. If you need assistance with this let me know.


A. Lattimore

CCNA, CWNA, MCITP, MCSA, MCT, MCP, Security+, Server+, Linux+, Network+, A+, CNST

Network Security Engineer

 


#10 ltdave

ltdave
  • Topic Starter

  • Members
  • 268 posts
  • OFFLINE
  •  
  • Local time:01:31 AM

Posted 06 September 2017 - 04:04 PM

i dont think so.  seems i just plugged and played and was happy that i was able to get back online. i just logged in and checked and there are no updates available...

 

i couldnt find what encryption it is set to.  i went through every tab and option and could not find which was in use.  whatever is from the factory because i dont recall changing anything...

 

my wife's computer has no issues at all...

 

download speed 66.48 upload speed 22.67 are the ookla results (i tested the speeds through the modem) for my computer wired...



#11 ltdave

ltdave
  • Topic Starter

  • Members
  • 268 posts
  • OFFLINE
  •  
  • Local time:01:31 AM

Posted 06 September 2017 - 04:06 PM

If you have never done a Site Survey it is a good chance that you may be experiencing channel bleed. If there are other wireless networks in your area on the same radio frequency as you. Then these wireless networks are causing congestion and connection issues with yours. A Site survey will help determine which radio channel is least congested. If you need assistance with this let me know.

everyone in my neighborhood has a wifi router...

 

if i can check this easily, then the next step is?



#12 ltdave

ltdave
  • Topic Starter

  • Members
  • 268 posts
  • OFFLINE
  •  
  • Local time:01:31 AM

Posted 06 September 2017 - 04:12 PM

encryption is AES

security is WPA2-Personal



#13 arlattimor

arlattimor

  • Members
  • 591 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Beaufort, SC.
  • Local time:01:31 AM

Posted 06 September 2017 - 04:15 PM

Ok this sounds like you have WPA2 Encryption enabled and your experiencing channel bleed. Some systems have issues with establishing and maintaining a connection with WPA2 Encryption the fix for this is to change it to WPA. As for doing your Site Survey here is a link for a Wifi Analyzer that will help determine which channels are congested. Download the Home version of the Analyzer it is free for Home Use.


Edited by arlattimor, 06 September 2017 - 04:16 PM.

A. Lattimore

CCNA, CWNA, MCITP, MCSA, MCT, MCP, Security+, Server+, Linux+, Network+, A+, CNST

Network Security Engineer

 


#14 ltdave

ltdave
  • Topic Starter

  • Members
  • 268 posts
  • OFFLINE
  •  
  • Local time:01:31 AM

Posted 06 September 2017 - 04:42 PM

Ok this sounds like you have WPA2 Encryption enabled and your experiencing channel bleed. Some systems have issues with establishing and maintaining a connection with WPA2 Encryption the fix for this is to change it to WPA. As for doing your Site Survey here is a link for a Wifi Analyzer that will help determine which channels are congested. Download the Home version of the Analyzer it is free for Home Use.

 

got it...

 

of 35 "choices" so to speak, im the ONLY ONE on channel 8, with an RSSI of -36 to -38.  its been varying...

 

its run long enough now that i have:

3 of 5 stars (6/10) in overall network quality

5* in Channel Quality

0* in Signal to Noise

2* in Network Security

3* in Transmission Speed

2-1/2* in 802.11 Standards

 

 

 

NOW its

 

1-1/2 Overall for 3/10

 

0 Channel Quality

1-1/2 Signal  Quality

0 Signal to Noise

2 Network Security

1 Transmission Speed

3-1/2 Standards

 

 

and now its 0 Stars for all categories but im still online and posting.  i think



#15 arlattimor

arlattimor

  • Members
  • 591 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Beaufort, SC.
  • Local time:01:31 AM

Posted 06 September 2017 - 04:57 PM

Put up a Snap Shot of the Analyzer Results and what is the name of your wireless network? 

 

WiFi-Analyzer-software-1024x533.png


Edited by arlattimor, 06 September 2017 - 05:00 PM.

A. Lattimore

CCNA, CWNA, MCITP, MCSA, MCT, MCP, Security+, Server+, Linux+, Network+, A+, CNST

Network Security Engineer

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users