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Windows 7 enterprise won't boot up blue screen. No safe mode.


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#1 celiodalmagro

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Posted 28 August 2017 - 08:41 AM

Hi my dell laptop with windows 7 enterprise is crashing on startup and displaying the blue screen. Unable to boot in safe mode or any other modes. Startup recovery also can't repair. Done a system restore to a previous point but that didn't help. Ran CHKDSK but that didn't help.

Any help?

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Edited by celiodalmagro, 28 August 2017 - 08:48 AM.


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#2 bwv848

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Posted 28 August 2017 - 05:45 PM

What's the model of the laptop? Dell computer typically have bootable hardware diagnostics built-in and can be accessed by repeatedly tapping the F12 key when the Dell logo appears as you restart your computer. Please run them (run the LONG test please).

 

If those hardware diagnostics pass, suggest you run this other set of third-party bootable hardware diagnostics. BTW, have you made changes to BIOS settings, such as changing the controller mode from legacy to AHCI in the BIOS? If so, please revert those changes.


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#3 celiodalmagro

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Posted 29 August 2017 - 02:16 PM

Hi. Thanks for the reply. I hadn't changed anything on the bios as I didn't have the password. But I came across a website the generates bios password and that worked. So I changed to ATA and it booted ok. Thanks for your time.

#4 bwv848

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Posted 29 August 2017 - 02:25 PM

Thanks for letting us know. Glad to hear that the problem is resolved.

 

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bwv848


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