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Putting ''Maximum Processor State'' over 80% in Power Options gives me BSOD


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#1 Vortek

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Posted 27 August 2017 - 10:27 PM

Putting CPU Usage over 80% in ''Maximum Processor State'' and running any game will give me a BSOD in about 5 minutes of gameplay.

 

Speccy System Snapshot:

http://speccy.piriform.com/results/HT4UvnZXaYXfsKyXVozJEpv

Attached Files



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#2 bwv848

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Posted 28 August 2017 - 09:04 AM

Hi,

 

For some reason, there are some indications from the uploaded reports pointing to a faulty Windows installation. Therefore, I would like to have an MGADiag report to see what's under the hood.

:step1: Microsoft Genuine Advantage Diagnostic Tool (MGADiag)

  • Download and save MGADiag from here.
  • Navigate to the directory where you saved the file.
  • Right-click on MGADiag.exe, select Run as administrator, and accept any User Account Control prompts.
  • Click Continue.
  • Click Copy.
  • Paste the copied information in your next reply.

Thank you.


If I do not reply in three days, please message me.
 
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#3 Vortek

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Posted 28 August 2017 - 02:10 PM

Sorry for late reply. Site was down.
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {CCEAECAF-898D-4FD7-A8D4-2DD539896EC8}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CCEAECAF-898D-4FD7-A8D4-2DD539896EC8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3596518756-77824971-669859560</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3985</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A1</Version><SMBIOSVersion major="2" minor="7"/><Date>20120312000000.000000+000</Date></BIOS><HWID>38273207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows® 7, Ultimate edition
Description: Windows Operating System - Windows® 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7601.0000-2402017
Installation ID: 021122669295147024475910335824376323579675846585894991
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 8/28/2017 8:51:20 PM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAADAAAAAgABAAEAonaQ5Kg3dvEa8KQOips2Nlw/ppOlNy5z
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC ACRSYS ACRPRDCT
  FACP ACRSYS ACRPRDCT
  HPET ACRSYS ACRPRDCT
  MCFG ACRSYS ACRPRDCT
  SLIC ACRSYS ACRPRDCT
  SSDT SataRe SataTabl
  SSDT SataRe SataTabl
  SSDT SataRe SataTabl
  ASF! INTEL HCG


#4 bwv848

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Posted 28 August 2017 - 02:26 PM

Hi,

 

Did you build this computer yourself or buy it from a store?


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#5 Vortek

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Posted 28 August 2017 - 02:43 PM

I bought it pre-built, but I upgraded the pre-existing video card to a GT 640, then to the Radeon 7770, apart from that. Nothing has changed.

 

EDIT: But this has been happening since I got the GT 640.


Edited by Vortek, 28 August 2017 - 02:45 PM.


#6 bwv848

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Posted 28 August 2017 - 04:13 PM

Is your graphics card a HD7770-DC-1GD5 or a HD7770-2GD5? What's the make/model/wattage of your power supply? What are the PSU voltages in the BIOS? In my opinion, this appears to be a power supply problem as the system crashes when under stress (when the system needs a lot of power).

 

I notice you have only 187 Windows Update hotfixes installed. Please visit Windows Update and get ALL available Windows Updates. BIOS is old and outdated, please update it. Suggest you start these free hardware diagnostics when you have time. Run them ALL please.


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#7 Vortek

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Posted 28 August 2017 - 04:50 PM

My graphics card is a ''HD7770-DC-1GD5. The make of the Power Supply is ''SPI'', model is ''FSP300-60THA'' and its 300W. 

 

PSU Voltages in BIOS:

http://imageshack.com/a/img923/9493/kU1wS9.jpg

 

I'm gonna install all of the Updates from Windows. Also I dont know what you meant by ''BIOS is old and outdaded, please update it''. How?

 

And which tests should I run from that page. I see a bunch of links all over the place.


Edited by Vortek, 28 August 2017 - 04:50 PM.


#8 bwv848

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Posted 28 August 2017 - 05:33 PM

Let's ignore the BIOS update and diagnostics first. Even though your PSU voltages are fine, the PSU is severely underpowered for your system. A base AMD HD7770 requires at least a 430 W PSU from my research. And just FYI — the older the PSU gets (and the lower quality it is) the less power it will put out over the years. Suggest you replace your PSU (with at least a 500 W one) or switch back to your older graphics card.


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