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Graphics Card Issue


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#1 gath22

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Posted 27 August 2017 - 10:46 AM

Hello everyone, thank you for reading my post, I hope you will be able to help me.

 

Since a couple of weeks I have been having alot of problems with my graphics card. When using my computer to play a game or just browsing, it would freeze. Then, I'd have to plug my monitor into my motherboard to use it, and after rebooting, it would work again. Now, it appears it has died completely. Whenever I plug my monitor into the graphics card, the monitor says 'No signal - Going to sleep'. The graphics card shows up in the device manager, but only under 'hidden devices'. Sometimes it does not show up at all, sometimes it shows up just like normal (but it still doesn't work).

 

What I have tried so far to fix it:

 - delete the device & all drivers, reinstall

 - update the uefi

 - run all kinds of update programs

 - open it up to see if everything was connected, it did appear to be.

 

I don't know what to do anymore. Has it broken down? Do I need to get a new one? I am not great with computers - little nervous about figgling with it from the inside.

 

My computer specs (the graphics card is Geforce 670):

(if you need any other info, just ask)

OS Name    Microsoft Windows 10 Enterprise    
Version    10.0.15063 Build 15063    
Other OS Description     Not Available    
OS Manufacturer    Microsoft Corporation    
System Name    DESKTOP-9VUA7GK    
System Manufacturer    To Be Filled By O.E.M.    
System Model    To Be Filled By O.E.M.    
System Type    x64-based PC    
System SKU    To Be Filled By O.E.M.    
Processor    Intel® Core™ i5-4590 CPU @ 3.30GHz, 3301 Mhz, 4 Core(s), 4 Logical Processor(s)    
BIOS Version/Date    American Megatrends Inc. P1.70, 10-3-2016    
SMBIOS Version    2.7    
Embedded Controller Version    255.255    
BIOS Mode    Legacy    
BaseBoard Manufacturer    ASRock    
BaseBoard Model    Not Available    
BaseBoard Name    Base Board    
Platform Role    Desktop    
Secure Boot State    Unsupported    
PCR7 Configuration    Binding Not Possible    
Windows Directory    C:\WINDOWS    
System Directory    C:\WINDOWS\system32    
Boot Device    \Device\HarddiskVolume1    
Locale    Nederland    
Hardware Abstraction Layer    Version = "10.0.15063.502"    
User Name    DESKTOP-9VUA7GK\Gebruiker    
Time Zone    W. Europe Daylight Time    
Installed Physical Memory (RAM)    8,00 GB    
Total Physical Memory    7,68 GB    
Available Physical Memory    5,41 GB    
Total Virtual Memory    25,6 GB    
Available Virtual Memory    23,4 GB    
Page File Space    17,9 GB    
Page File    C:\pagefile.sys    
Device Guard Virtualization based security    Not enabled    
Device Encryption Support    Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable    
Hyper-V - VM Monitor Mode Extensions    Yes    
Hyper-V - Second Level Address Translation Extensions    Yes    
Hyper-V - Virtualization Enabled in Firmware    Yes    
Hyper-V - Data Execution Protection    Yes  

 

 

 

 

 



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#2 dc3

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Posted 27 August 2017 - 11:47 AM

Have you tried opening Safe Mode and booting into it to see if the problem persists.

 

Safe Mode uses a limited number of applications and drivers.  Safe Mode does not use the graphics driver for the GeForce card, it uses a native Windows driver.  If the problem doesn't persist in Safe Mode this usually indicates a potential problem with a graphic driver.

 

To enable Safe Mode do the following.

 

Press the Windows key and the R key to open the Run box.  Type in msconfig in the run box, then click/tap on OK.  This will open the System Configuration.

 

Click/tap on the Boot tab.

 

Place a chick in the Safe boot box.

 

Click/tap on Apply, then OK.

 

When you restart the computer it will boot into Safe Mode.

 

The computer will continue to boot into Safe Mode until you reopen System Configuration and remove the check from the Safe boot box.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 mikey11

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Posted 27 August 2017 - 12:00 PM

i would turn the computer off and remove the card,

 

start computer using motherboard output,

 

go into device manager and remove the GPU card (any and all GPU devices)

 

go into control panel - add remove programs, remove any programs to do with the card (nvidia programs)

 

turn computer off

 

install GPU card

 

start computer up using GPU output and see if windows automatically loads the driver,

 

go to the nvidia website and download the latest driver......

 

http://www.nvidia.com/download/driverResults.aspx/123219/en-us


Edited by mikey11, 27 August 2017 - 12:00 PM.


#4 dc3

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Posted 27 August 2017 - 02:00 PM

@mikey11

 

We know that the motherboard is a ASRock, but we don't know the model of this board.  Without this knowledge you don't know if the board even has integrated graphics.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 dc3

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Posted 27 August 2017 - 02:02 PM

Gath22

 

Please do what I requested previously and what I'm requesting below.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.

When Speccy opens Click on File which is in the upper left portion of the screen, then click on Publish Snapshot.

In the following screen click on Copy to Clipboard.
 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 mikey11

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Posted 27 August 2017 - 02:25 PM



@mikey11

 

We know that the motherboard is a ASRock, but we don't know the model of this board.  Without this knowledge you don't know if the board even has integrated graphics.

 

 

 

"When using my computer to play a game or just browsing, it would freeze. Then, I'd have to plug my monitor into my motherboard to use it"



#7 dc3

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Posted 27 August 2017 - 02:31 PM

I don't know just how to break this news to you... but there are motherboards out there which do not come with integrated graphics.  Some motherboards require a dedicated graphics card to be installed in the motherboard.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 mikey11

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Posted 27 August 2017 - 02:41 PM

I don't know just how to break this news to you... but there are motherboards out there which do not come with integrated graphics.  Some motherboards require a dedicated graphics card to be installed in the motherboard.

 

 

yeah i know, im using a motherboard like that right now

 

but seeing as the OP said this "Then, I'd have to plug my monitor into my motherboard to use it"

 

i think its safe to assume his motherboard does have integrated graphics



#9 gath22

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Posted 27 August 2017 - 02:57 PM

I have tried the safe mode, but now I do not see anything anymore. Neither the graphics card nor the mother board gives me any image on the screen. Just "no signal". :(

#10 dc3

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Posted 27 August 2017 - 03:04 PM

Have you tried another monitor to see if it could be the monitor.  You might try switching the monitors data cord as well.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 gath22

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Posted 27 August 2017 - 03:17 PM

I have tried both a different cable and a different monitor - still no signal. Honestly I am beginning to think that in my efforts to fix this issue I have ruined the whole computer. How do I reverse the safe booting without a screen?

#12 gath22

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Posted 27 August 2017 - 03:19 PM

I had this issue months ago as well and then it suddenly came back to life after I just left it for a couple of days. Any explanation for that and could it help solve this? Thank you for your support guys.

#13 HyperHenry

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Posted 27 August 2017 - 06:54 PM

If you do a hard shutdown it should revert when you turn it back on. Hard shut down just means holding the power key til it shuts down.



#14 dc3

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Posted 28 August 2017 - 08:00 AM

A hard  shut down will not take the computer out of Safe Mode, this can only be done in System Configuration.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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