Posted 27 August 2017 - 08:27 AM
Posted 27 August 2017 - 09:27 AM
Hi,
Is the fan on the Power Supply working? this could also happens in a fan less power supply's.
The behavior seems to indicate a bad power supply some times its heat related, depending on the power requested the power supply gets hot and it cuts the power, in some cases it can power up again automatically.
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Rui
Posted 27 August 2017 - 11:21 AM
Posted 27 August 2017 - 11:26 AM
Please download and install Speccy to provide us with information about your computer. Clicking on this link will automatically initiate the download.
When Speccy opens Click on File which is in the upper left portion of the screen, then click on Publish Snapshot.
In the following screen click on Copy to Clipboard.
In your next post right click inside the Reply to Topic box, then click on Paste. This will load a link to the Speccy log.
Family and loved ones will always be a priority in my daily life. You never know when one will leave you.
Posted 27 August 2017 - 04:53 PM
Sure sounds thermal...
When things overheat with a thermal event the system shuts down immediately to prevent permanent damage - no warning, no BSOD, no event is logged.
If you can't restart right away but you can restart after waiting a but that might give things time to cool off enough to start.
The longer it cools off the longer it will run, right?
Video intensive operations can generate extra heat so if there is something in particular you can do that will reliably recreate the problem then when you make an adjustment you can no longer recreate the problem you will know you are on the right track.
Here is some more information about how Speccy might help:
If you download the free version of Speccy you can see what your temperatures are and also monitor them while you are performing video intensive things that might cause a failure or BSOD.
https://www.piriform.com/speccy (the CURRENT version of Speccy)
You can uninstall Speccy later if you don't like it.
When Speccy is running temperatures in green are good and temperatures in red would be bad (in this example everything is green=good and red=bad):
[attachment=197326:1.jpg]
Remember: Green=Good, Orange=A Concern, Red=Bad
If you minimize Speccy to the system tray the average temperature will still be displayed next to the system clock so you can keep an eye on it and if it gets into the red, you have a thermal problem:
[attachment=197327:2.jpg]
See if you can reproduce the shutdown event while Speccy is running and showing the temperature of things.
Keep an eye on the temperature while you are doing whatever you do that causes the shutdown.
Edited by joseibarra, 27 August 2017 - 04:56 PM.
The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.
Posted 27 August 2017 - 05:56 PM
Posted 28 August 2017 - 05:08 AM
I managed to get a Speccy log.
http://speccy.piriform.com/results/q3TKtdFvlMrcEkUWAKP00eZ
I'll try to post the SysnativeFileCollectionApp.zip file as instructed by bwv848 in a similar thread. Also the memory and hard drive diagnostics programs on www.carrona.org.
Edited by hamluis, 28 August 2017 - 11:10 AM.
Posted 28 August 2017 - 08:14 AM
It appears that your Seagate hdd may have a problem.
Please download and run SeaTools for Windows
Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.
1. SeaTools for Windows will search for HDDs and SSDs on your computer. Please remove any external storage devices connected via USB ports.
2. Detected Drives will list the HDDs and SSDs found. Place a check mark in the drive box you want to run the scan on. This should be the drive that has the operating system installed on it, this is usually C: drive.
3. You will see Basic Tests toolbar above Detected Drives, move the mouse pointer over this to open the test options. Please click on Long Generic Test
4. This will start the scan. When the scan is complete you will see the result under Test Status , please post the results in your topic.
5. The test will indicate either Pass or Fail. Post the results of the scan in your topic.
6. Click on Help, then click on View Log File. If the scan failed take a screen shot of the Log File and post it in your topic.
Family and loved ones will always be a priority in my daily life. You never know when one will leave you.
Posted 28 August 2017 - 10:31 AM
Posted 28 August 2017 - 11:09 AM
If you scroll down you will find the sections for CPU, RAM, Motherboard, Graphics, Storage. Under storage you will find the S.M.A.R.T. Attributes for the Partition 1 C: drive. There you will see the attribute Reallocated Sector Count which shows 41. This figure is large enough to make me question the health of this drive.
Edited by dc3, 28 August 2017 - 11:09 AM.
Family and loved ones will always be a priority in my daily life. You never know when one will leave you.
Posted 28 August 2017 - 11:21 AM
Posted 28 August 2017 - 02:39 PM
Family and loved ones will always be a priority in my daily life. You never know when one will leave you.
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