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Repeated "unexpected store exception" - No Dumps


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#1 ProfessorBadger

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Posted 26 August 2017 - 02:32 PM

Hello,

 

I've been experiencing several BSOD issues over the past months which seem to be spaced anywhere between 1 month to 2 weeks apart.

 

Previously they were a kernel issue (I can't remember the precise error for those ones), but the latest is an "unexpected store exception".

 

I have pagefile setup (and I've run a program that checks if a minidump file can be written, of which it does). However, during BSOD no minidump file is created and the data collection stays at 0%.

 

        · OS - Windows 10 Home, Version 10.0.15063 Build 15063

        · Type - x64
        · Original OS - Win 8
        · OEM version
        · Age of computer - ~2.5 years for Win 8, ~1 year for Win 10 (before the free upgrade ended).
        · 
Age of OS installation - ~2.5 years

 

Thanks for any help.

 

 

Attached Files


Edited by ProfessorBadger, 26 August 2017 - 02:33 PM.


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#2 usasma

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Posted 27 August 2017 - 04:22 PM

Your UEFI/BIOS (version 1205) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This device has a problem in Device Manager:

 

Not Available    ROOT\NET\0000    The drivers for this device are not installed.

It appears to be a network device.  As such I would install the drivers for any wireless, wired, or bluetooth devices you have on the system from the Asus support page for your model.

 

Beyond that, I'd wonder about a hardware problem.  Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please finish ALL of them and let us know the results when you're done.

Once done, try running Driver Verifier according to these instructions (to see if it will help to capture a memory dump):  http://www.carrona.org/verifier.html

 

There is only one bugcheck listed in the System log from Event Viewer.  That was on July 30 and is a 0xdeaddead error (more info here: 

This is a manually initiated crash (by the user) that is usually done with a registry edit.  Did you do this?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 ProfessorBadger

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Posted 28 August 2017 - 10:04 AM

Hi Usasma,

 

Thanks for the reply. Comments on each point below;

 

BIOS - Not updated as of yet. Would like to do this as a last resort (in case the issue is something else). Mainly worried about botching the process.

 

Windows Updates - No updates available that I can see (updated to latest).

 

Net Device - Installed latest LAN controller from manufacturer. Only have a wired connection on motherboard.

 

Hardware;

 

- Memtest - 3 Pass, no issues

 

- Crystal Disk - SSD and HDD have "Good" condition (with SSD at 92% health).

 

CHKDSK - performed on HDD, no issues

 

Seatools - Short and Long generic on HDD, Pass

 

Driver Verifier - Not run. Reading the process and will look at getting it started.

 

Bug Check - That BSOD was self inflicted through "Who Crashed" to see if a minidump file would write. A minidump file "was" created during this. On other BSOD, no minidump is created.

 

 

As a background, my SSD has the OS system and the HDD as a backup storage drive. I have pagefiles on both drives if that's advised.



#4 usasma

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Posted 28 August 2017 - 01:01 PM

In general, I don't troubleshoot dump generation issues - as fixing them usually happens with the BSOD fix.
More info on the process here:  http://www.carrona.org/dumpgen.html

 

So, the options are:

- removing any offending 3rd party drivers

- repairing/reinstalling the OS

- hardware diagnostics

 

Of these, the hardware diagnostics are the easiest.

Still need to know the results of the Furmark, Prime95, Other video (OCCT and Video Memory in particular), and the CPU test(s).

 

If they all pass, then you get to decide what to do next.
If it were me, I'd try the OS repair stuff (see quote box below).

NOTE:  if interested, one of the options is a clean install - see the quote box after this one.

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )
  You can also download W7/8.1/10 from Microsoft starting on this page:  https://www.microsoft.com/en-us/software-download/

[/quote]

 

Clean install (you can do it at any time in the above process.  I'd do it instead of steps 6, 7, and 8.

A clean install is:
- Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
- The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
- Windows is fully updated after it's installed.  That's ALL updates - none excepted.
- NO 3rd party software is installed.
- There are no errors in Device Manager (if you find any, post back for suggestions).

This will wipe everything off of the computer, so it's advisable to backup your stuff first.
Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

The point of doing this is to:
- rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
- rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
- so, if the problem continues, it must be a hardware problem.

OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.

 

So, after all of that you'll have ruled out software (both 3rd party software and Windows software) - so the only thing left at that point is hardware.

 

If you've finished all the hardware diagnostics (and they all passed), then the next step is this procedure:  http://www.carrona.org/strpdown.html

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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