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Repeated random BSODs


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#1 bigjon0310

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Posted 26 August 2017 - 01:18 PM

Since August 23rd, the laptop has experienced multiple BSODs. They occur randomly, according to the user, both when she is doing something and when she is afk. The displayed stop codes have varied. The ones I have observed are:

 

DRIVER_IRQL_NOT_LESS_OR_EQUAL failed: dxgmms2.sys

PAGE_FAULT_IN_NON_PAGED_AREA failed: win32kfull.sys

KERNAL_SECURITY_CHECK_FAILURE

 

Please advise. Thank you.

 

          · Manufacturer - HP
          · Model - Spectre x360 Convertible Signature Edition model number 13-4195nr

        · OS - Windows 10 version 1703 build 15063.540
        · x64
        · original installed OS - win10
        · OEM version
        · Age of computer - ~1 month
        · 
Age of OS installation - ~1 month, no reinstallation 

          · Laptop
               · Intel Core i7-6500U CPU@2.5GHz 2.59GHz
               · Intel HD Graphics 520

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#2 usasma

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Posted 27 August 2017 - 11:33 AM

FYI - repeated random errors are most often due to hardware issues (although they can also be due to compatibility problems or low-level driver issues).

Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Your UEFI/BIOS (version F.46) dates from 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Out of 7 memory dumps there were 5 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html
Please finish ALL of them and let us know the results.

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sat Aug 26 13:30:36.459 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082617-6968-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:12:33.157
Probably caused by :win32kfull.sys ( win32kfull!memset+1c424 )
BugCheck 139, {3, ffffa90087b63500, ffffa90087b63458, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffa90087b63500, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffa90087b63458, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: OLD_IMAGE_win32kfull.sys
CPUID:        "Intel® Core™ i7-6500U CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2592
  BIOS Version                  F.46
  BIOS Release Date             06/01/2017
  Manufacturer                  HP
  Product Name                  HP Spectre x360 Convertible
  Baseboard Product             804F
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 26 13:15:29.621 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082617-5359-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 18:40:10.319
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck BE, {ffffe89800a996f8, 8a00000001300121, ffffc201925c6a40, a}
BugCheck Info: ATTEMPTED_WRITE_TO_READONLY_MEMORY (be)
Arguments:
Arg1: ffffe89800a996f8, Virtual address for the attempted write.
Arg2: 8a00000001300121, PTE contents.
Arg3: ffffc201925c6a40, (reserved)
Arg4: 000000000000000a, (reserved)
BUGCHECK_STR:  0xBE
DEFAULT_BUCKET_ID:  ZEROED_STACK_0xBE
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: ZEROED_STACK_0xBE
CPUID:        "Intel® Core™ i7-6500U CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2592
  BIOS Version                  F.46
  BIOS Release Date             06/01/2017
  Manufacturer                  HP
  Product Name                  HP Spectre x360 Convertible
  Baseboard Product             804F
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug 25 18:35:00.529 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082517-5281-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 6:24:34.229
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 1A, {61941, ffffd20016dd1bb8, 9, ffffd2001bcdc5a0}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000061941, The subtype of the bugcheck.
Arg2: ffffd20016dd1bb8
Arg3: 0000000000000009
Arg4: ffffd2001bcdc5a0
BUGCHECK_STR:  0x1a_61941
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID: ZEROED_STACK_0x1a_61941
CPUID:        "Intel® Core™ i7-6500U CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2592
  BIOS Version                  F.46
  BIOS Release Date             06/01/2017
  Manufacturer                  HP
  Product Name                  HP Spectre x360 Convertible
  Baseboard Product             804F
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Aug 26 13:30:36.459 2017 (UTC - 4:00)**************************
PxHlpa64.sys                                  Fri Feb  2 16:24:22 2007 (45C3AC06)
VirtualButtons.sys                            Tue Apr 14 12:58:50 2015 (552D474A)
MpKslcfaaa766.sys                             Tue May 19 21:50:37 2015 (555BE86D)
MpKsl9eabc202.sys                             Tue May 19 21:50:37 2015 (555BE86D)
MpKslabafd7ae.sys                             Tue May 19 21:50:37 2015 (555BE86D)
RtsPer.sys                                    Fri May 29 02:32:34 2015 (55680802)
iaStorA.sys                                   Wed Jul 22 04:42:17 2015 (55AF5769)
HID_PCI.sys                                   Tue Aug 18 04:34:00 2015 (55D2EDF8)
ISH.sys                                       Wed Aug 26 08:19:07 2015 (55DDAEBB)
ISH_BusDriver.sys                             Wed Aug 26 08:19:29 2015 (55DDAED1)
TeeDriverW8x64.sys                            Mon Aug 31 15:49:07 2015 (55E4AFB3)
SynTP.sys                                     Fri Dec  4 16:12:59 2015 (566201DB)
Smb_driver_Intel.sys                          Fri Dec  4 16:13:34 2015 (566201FE)
IntcDAud.sys                                  Tue Oct  4 23:09:30 2016 (57F46EEA)
igdkmd64.sys                                  Mon Oct 24 15:07:16 2016 (580E5BE4)
Netwtw04.sys                                  Sun Jan 15 07:03:19 2017 (587B6507)
ibtusb.sys                                    Fri Apr  7 20:32:34 2017 (58E82FA2)
CHDRT64.sys                                   Tue May 16 05:04:24 2017 (591AC098)
WirelessButtonDriver64.sys                    Tue Jun 20 04:36:33 2017 (5948DE91)
intelppm.sys                                  ***** Invalid 2007 Invalid 2007 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 26 13:15:29.621 2017 (UTC - 4:00)**************************
MpKsl44e2bb47.sys                             Tue May 19 21:50:37 2015 (555BE86D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug 25 10:51:56.551 2017 (UTC - 4:00)**************************
MpKsl32f9f59d.sys                             Tue May 19 21:50:37 2015 (555BE86D)


http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=VirtualButtons.sys
MpKslcfaaa766.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl9eabc202.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKslabafd7ae.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
HID_PCI.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ISH.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ISH_BusDriver.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
Netwtw04.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
MpKsl44e2bb47.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl32f9f59d.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 bigjon0310

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Posted 29 August 2017 - 02:49 PM

Thank you for your quick response. The diagnostics all came back clean. However, I found an HP BIOS update from the 24th that never finished installing, and reinstalling it seems to have solved the problem, as the laptop has now gone 24 hours without crashing.

 

If it occurs again, I will update this thread.

 

Again, thank you!



#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 30 August 2017 - 06:10 AM

Thanks for letting us know.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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