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BSOD, please help

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1 reply to this topic

#1 pinco000


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  • 18 posts
  • Gender:Male
  • Location:London
  • Local time:04:50 AM

Posted 26 August 2017 - 10:18 AM

Hi there,


as suggested, I did everything that you guys should need to identify my BSOD cause. Here is a link to my speccy snapshot:




Please see below in the attachment the .zip results.


I have included also my BSOD picture from my phone. HTH


Please note it happens when using google chrome.


Thank you for your help in advance.Attached File  SysnativeFileCollectionApp.zip   1.52MB   2 downloadsAttached File  WhatsApp Image 2017-08-26 at 16.14.06.jpeg   118.28KB   0 downloads



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#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

  • BSOD Kernel Dump Expert
  • 25,091 posts
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:11:50 PM

Posted 27 August 2017 - 11:21 AM

Speccy shows that your CPU is a bit warm (it's usually normal for a laptop).

Nothing to worry about at this point, but I'd be sure to monitor your temps to see if it's getting any hotter.


Your UEFI/BIOS (version  1.3.12) dates from 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

There's only 1 memory dump in the uploaded reports, but there's a lot reported in the WER section of the MSINFO32 report.

If you have been using a disk cleaning program (such as CCleaner), please stop while we're troubleshooting..


First, please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results.

Once you've finished with the tests, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html


Good luck!


The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sat Aug 26 10:57:22.137 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082617-7906-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:45:33.894
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck C2, {7, ffff9607, dd7a48a0, ffffe70fc0113dc8}
BugCheck Info: BAD_POOL_CALLER (c2)
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 00000000ffff9607, Pool tag value from the pool header
Arg3: 00000000dd7a48a0, Contents of the first 4 bytes of the pool header
Arg4: ffffe70fc0113dc8, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7_NDnd
CPUID:        "Intel® Core™ i7-6820HK CPU @ 2.70GHz"
MaxSpeed:     2700
CurrentSpeed: 2712
  BIOS Version                  1.3.12
  BIOS Release Date             07/28/2017
  Manufacturer                  Alienware
  Product Name                  Alienware 17 R3
  Baseboard Product             0M5CM7

3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Aug 26 10:57:22.137 2017 (UTC - 4:00)**************************
DellRbtn.sys                                  Fri Aug  3 17:32:54 2012 (501C4386)
RtsPer.sys                                    Fri May 29 02:32:34 2015 (55680802)
lgcoretemp.sys                                Tue Jun  9 12:52:10 2015 (557719BA)
kiox_ff_driver.sys                            Thu Sep 17 20:37:41 2015 (55FB5CD5)
kxdiskprot.sys                                Thu Sep 17 20:38:21 2015 (55FB5CFD)
TeeDriverW8x64.sys                            Thu Oct  8 14:13:00 2015 (5616B22C)
SynTP.sys                                     Thu Oct 15 16:15:41 2015 (5620096D)
Smb_driver_Intel.sys                          Thu Oct 15 16:16:07 2015 (56200987)
cthda.sys                                     Tue Mar  1 03:34:23 2016 (56D5540F)
iaStorA.sys                                   Thu Apr 21 06:48:40 2016 (5718B008)
dptf_acpi.sys                                 Mon May 16 14:31:46 2016 (573A1212)
dptf_cpu.sys                                  Mon May 16 14:31:47 2016 (573A1213)
esif_lf.sys                                   Mon May 16 14:31:57 2016 (573A121D)
btfilter.sys                                  Wed Jun  8 05:56:54 2016 (5757EBE6)
LGVirHid.sys                                  Mon Jun 13 14:47:03 2016 (575EFFA7)
LGJoyXlCore.sys                               Mon Jun 13 14:47:06 2016 (575EFFAA)
LGBusEnum.sys                                 Mon Jun 13 14:47:08 2016 (575EFFAC)
IntcDAud.sys                                  Thu Dec  1 05:15:06 2016 (583FF82A)
DDDriver64Dcsa.sys                            Wed Jan 11 10:28:26 2017 (58764F1A)
sptd2.sys                                     Sat Jan 14 17:21:37 2017 (587AA471)
igdkmd64.sys                                  Thu Jan 19 00:57:45 2017 (58805559)
edevmon.sys                                   Wed Jan 25 07:36:58 2017 (58889BEA)
ehdrv.sys                                     Wed Jan 25 07:38:59 2017 (58889C63)
epfw.sys                                      Wed Jan 25 07:40:04 2017 (58889CA4)
epfwwfp.sys                                   Wed Jan 25 07:40:04 2017 (58889CA4)
ekbdflt.sys                                   Wed Jan 25 07:43:04 2017 (58889D58)
Qcamain10x64.sys                              Sun Feb 12 22:05:44 2017 (58A12288)
DellProf.sys                                  Mon Apr  3 14:48:04 2017 (58E298E4)
e2xw10x64.sys                                 Thu Apr 13 13:09:57 2017 (58EFB0E5)
RfeCo10X64.sys                                Tue May  2 13:21:36 2017 (5908C020)
em008k_64.dll                                 Mon May 29 03:59:20 2017 (592BD4D8)
eamonm.sys                                    Mon Jun 19 08:32:33 2017 (5947C461)
em000k_64.dll                                 Wed Jun 21 03:44:58 2017 (594A23FA)
nvlddmkm.sys                                  Tue Jul 18 18:00:50 2017 (596E8512)
em006_64.dll                                  Thu Aug 10 10:15:48 2017 (598C6A94)
em018k_64.dll                                 Mon Aug 21 03:48:06 2017 (599A9036)
em042_64.dll                                  Fri Aug 25 02:13:27 2017 (599FC007)
intelppm.sys                                  ***** Invalid 2007 Invalid 2007 Invalid

ekbdflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
RfeCo10X64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
em008k_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
em000k_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
em006_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
em018k_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
em042_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

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