Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

PC Won't Connect After Malware Removal


  • Please log in to reply
11 replies to this topic

#1 Fadel

Fadel

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:05:08 PM

Posted 23 August 2017 - 06:21 PM

I am unable to connect to the internet.  I have followed the guide at SelectRealSecurity.com to "Fix Internet Connection after Malware Removal" with no success.  My computer's Network and Sharing Center says I have an internet connection but my browser do not connect, no do other programs that use an internet connection.  I connect just fine to the other computers on my network.  I have tried to restore the computer to an earlier time, but it does not complete successfully.  Any help or direction would be appreciated.

 

I have also been getting blue screened a lot frequently, almost every time. Any help would be very appreciated thank you.

 

Attached Files

  • Attached File  FSS.txt   2.46KB   2 downloads
  • Attached File  MTB.txt   34.22KB   1 downloads


BC AdBot (Login to Remove)

 


#2 mikey11

mikey11

  • Members
  • 1,491 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Psychiatric Ward @ Beelitz-Heilstatten Hospital, Beelitz, Germany
  • Local time:04:08 PM

Posted 23 August 2017 - 06:30 PM

start the computer in safe mode, can you connect to the internet running in safe mode?



#3 Fadel

Fadel
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:05:08 PM

Posted 23 August 2017 - 06:35 PM

S

 

start the computer in safe mode, can you connect to the internet running in safe mode?

Surprisingly, yes I can!



#4 mikey11

mikey11

  • Members
  • 1,491 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Psychiatric Ward @ Beelitz-Heilstatten Hospital, Beelitz, Germany
  • Local time:04:08 PM

Posted 23 August 2017 - 06:40 PM

S

 

start the computer in safe mode, can you connect to the internet running in safe mode?

Surprisingly, yes I can!

 

 

that would indicate it is malware/virus related,

 

i would suggest download and running ADWCleaner first,

 

after that, download and install Malwarebytes Anti-Malware,

 

after you install malwarebytes run a scan, but make sure you update the definitions before you scan with it



#5 Fadel

Fadel
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:05:08 PM

Posted 23 August 2017 - 07:01 PM

Do I get a record for this:

http://i.imgur.com/9NgsL2o.png



#6 Fadel

Fadel
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:05:08 PM

Posted 23 August 2017 - 07:14 PM

Thank you Mikey,

I am able to connect to the internet now.



#7 mikey11

mikey11

  • Members
  • 1,491 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Psychiatric Ward @ Beelitz-Heilstatten Hospital, Beelitz, Germany
  • Local time:04:08 PM

Posted 24 August 2017 - 07:28 AM

Do I get a record for this:

http://i.imgur.com/9NgsL2o.png

 

 

that is a bit high, i have seen much worse though,

 

i worked as a computer tech before, i would see malwarebytes pickup well over 1,000 threats occasionally

 

highest ever i have seen personally was around 2,400


Edited by mikey11, 24 August 2017 - 07:29 AM.


#8 Fadel

Fadel
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:05:08 PM

Posted 24 August 2017 - 07:37 AM

I've done what mikey said, and I was able to connect for awhile until I restarted my computer. I've also done what lionggo said, and it did detect few threats but still can't connect :( Any clue on what to do next?

#9 mikey11

mikey11

  • Members
  • 1,491 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Psychiatric Ward @ Beelitz-Heilstatten Hospital, Beelitz, Germany
  • Local time:04:08 PM

Posted 24 August 2017 - 08:05 AM

what version of windows?



#10 Fadel

Fadel
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:05:08 PM

Posted 24 August 2017 - 12:48 PM

Windows 10 Home 64 bit

#11 ilonggo

ilonggo

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:08 AM

Posted 24 August 2017 - 11:51 PM

I've done what mikey said, and I was able to connect for awhile until I restarted my computer. I've also done what lionggo said, and it did detect few threats but still can't connect :( Any clue on what to do next?

Hi,

 

Can you please try to run SFC (System File Checker) in Safe mode by opening Command Prompt as administrator and type this command sfc /scannow.



#12 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,690 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:07:08 AM

Posted 25 August 2017 - 10:13 AM



 



Do I get a record for this:

http://i.imgur.com/9NgsL2o.png

 

 

hat is a bit high, i have seen much worse though,

 

i worked as a computer tech before, i would see malwarebytes pickup well over 1,000 threats occasionally

 

highest ever i have seen personally was around 2,400

 

Without seeing the Malwarebytes log to see exactly what was found you can only speculate about what was there.  I cleaned a client's computer this last weekend with Malwarebytes and other scans.  Malwarebytes found over 400 items, every one of these were PUPs, there was absolutely no malware found.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users