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Windows 10 BSOD problems


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#1 elias098

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Posted 23 August 2017 - 07:30 AM

http://speccy.piriform.com/results/vaUoY7VWuSJ1ncMVKZOMrgF

 

Have been getting a bit too many BSODs lately for my liking, and need some help to stop them.

 

 

 

Thank you to everyone trying to help

Attached Files



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#2 usasma

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Posted 23 August 2017 - 07:09 PM

Your UEFI/BIOS (version 1903) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 4 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Out of 7 memory dumps there were 4 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html
Please finish ALL of them and let us know the results.

In the event that ALL of the hardware diagnostics pass, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Wed Aug 23 08:08:57.382 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082317-16156-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.1593.amd64fre.rs1_release.170731-1934
System Uptime:0 days 0:00:22.094
Probably caused by :win32kbase.sys ( win32kbase!XDCOBJ::bCleanDC+764 )
BugCheck 3B, {c0000005, fffff80318b48cf2, ffff8a817e54d190, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80318b48cf2, Address of the instruction which caused the bugcheck
Arg3: ffff8a817e54d190, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  winlogon.exe
FAILURE_BUCKET_ID: 0x3B_win32kbase!XDCOBJ::bCleanDC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 23 06:01:58.320 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082317-14921-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.1593.amd64fre.rs1_release.170731-1934
System Uptime:0 days 0:00:26.032
*** ERROR: Module load completed but symbols could not be loaded for fileinfo.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :fileinfo.sys ( fileinfo+ca35 )
BugCheck 1000007E, {ffffffffc0000005, fffff8033887c844, ffff9f81981b6128, ffff9f81981b5960}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8033887c844, The address that the exception occurred at
Arg3: ffff9f81981b6128, Exception Record Address
Arg4: ffff9f81981b5960, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: AV_fileinfo!unknown_function
  BIOS Version                  1903
  BIOS Release Date             07/11/2013
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A97 R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug 21 07:53:38.283 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082117-16765-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.1593.amd64fre.rs1_release.170731-1934
System Uptime:0 days 1:24:18.996
Probably caused by :AuthenticAMD
BugCheck 124, {0, ffffe28f152d8028, b0800000, 40151}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe28f152d8028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b0800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000040151, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN
  BIOS Version                  1903
  BIOS Release Date             07/11/2013
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A97 R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Aug 23 08:08:57.382 2017 (UTC - 4:00)**************************
LGSHidFilt.Sys              Thu May 30 11:16:33 2013 (51A76D51)
klmouflt.sys                Tue Jun  2 08:36:12 2015 (556DA33C)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
kldisk.sys                  Fri Dec 25 02:47:51 2015 (567CF4A7)
rt640x64.sys                Thu Jan 21 03:17:40 2016 (56A09424)
kl1.sys                     Fri Apr  1 10:20:28 2016 (56FE83AC)
klpd.sys                    Mon Apr 11 10:25:19 2016 (570BB3CF)
klbackupdisk.sys            Fri Apr 22 09:25:48 2016 (571A265C)
mbae64.sys                  Fri Apr 29 06:10:09 2016 (57233301)
klkbdflt.sys                Fri May 13 16:10:05 2016 (5736349D)
kltap.sys                   Mon May 16 17:04:28 2016 (573A35DC)
klbackupflt.sys             Thu May 19 11:15:06 2016 (573DD87A)
cm_km.sys                   Wed May 25 05:00:10 2016 (5745699A)
klwfp.sys                   Mon Jun 13 05:29:14 2016 (575E7CEA)
LGJoyXlCore.sys             Mon Jun 13 14:47:06 2016 (575EFFAA)
LGBusEnum.sys               Mon Jun 13 14:47:08 2016 (575EFFAC)
xusb22.sys                  Fri Jul 15 22:28:13 2016 (57899BBD)
klim6.sys                   Fri Sep 30 09:35:20 2016 (57EE6A18)
rzendpt.sys                 Wed Oct 26 04:12:17 2016 (58106561)
rzudd.sys                   Wed Oct 26 04:12:19 2016 (58106563)
klflt.sys                   Thu Dec 29 06:26:07 2016 (5864F2CF)
klwtp.sys                   Thu Jan 12 04:21:38 2017 (58774AA2)
klupd_klif_arkmon.sys       Thu Mar 30 10:41:32 2017 (58DD191C)
klupd_klif_klbg.sys         Thu Mar 30 10:51:17 2017 (58DD1B65)
nvhda64v.sys                Tue May 16 09:02:27 2017 (591AF863)
klhk.sys                    Tue May 23 02:44:09 2017 (5923DA39)
kneps.sys                   Thu May 25 05:29:31 2017 (5926A3FB)
nvvad64v.sys                Sun May 28 19:04:45 2017 (592B578D)
klif.sys                    Thu Jun  8 11:43:03 2017 (59397087)
MBAMChameleon.sys           Tue Jun 27 14:22:06 2017 (5952A24E)
rzpnk.sys                   Sun Jul 16 15:12:07 2017 (596BBA87)
rzpmgrk.sys                 Tue Jul 18 17:15:21 2017 (596E7A69)
klids.sys                   Fri Jul 28 05:32:39 2017 (597B04B7)
nvlddmkm.sys                Wed Aug  9 17:54:38 2017 (598B849E)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug 21 07:53:38.283 2017 (UTC - 4:00)**************************
klupd_klif_kimul.sys        Mon Feb  6 06:09:33 2017 (5898596D)
klupd_klif_mark.sys         Thu Mar 30 10:46:51 2017 (58DD1A5B)
klupd_klif_klark.sys        Thu Mar 30 10:51:16 2017 (58DD1B64)
MBAMSwissArmy.sys           Fri Jun  2 16:46:01 2017 (5931CE89)
mbam.sys                    Wed Jun  7 10:26:58 2017 (59380D32)
farflt.sys                  Wed Jun 14 09:21:34 2017 (5941385E)
mwac.sys                    Tue Jun 20 13:53:19 2017 (5949610F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Aug 20 10:33:24.366 2017 (UTC - 4:00)**************************
rzudd.sys                   Sun Jan 31 23:53:33 2016 (56AEE4CD)


http://www.carrona.org/drivers/driver.php?id=LGSHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=kldisk.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=klpd.sys
http://www.carrona.org/drivers/driver.php?id=klbackupdisk.sys
http://www.carrona.org/drivers/driver.php?id=mbae64.sys
http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
kltap.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=klbackupflt.sys
http://www.carrona.org/drivers/driver.php?id=cm_km.sys
http://www.carrona.org/drivers/driver.php?id=klwfp.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=klwtp.sys
klupd_klif_arkmon.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_klbg.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=klhk.sys
http://www.carrona.org/drivers/driver.php?id=kneps.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
http://www.carrona.org/drivers/driver.php?id=MBAMChameleon.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
klids.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
klupd_klif_kimul.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_mark.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_klark.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=farflt.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 elias098

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Posted 23 August 2017 - 08:10 PM

I installed windows 10 on an empty hdd a few days ago, and got a BSOD during the latest update it tried twice and have not tried to install the update since. I also got quite the amount of BSODs while trying to install drivers and windows updates.

 

I will do the hardware diagnostics when i get back to the computer


Edited by elias098, 23 August 2017 - 08:38 PM.


#4 elias098

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Posted 24 August 2017 - 08:07 AM

Ok, i have started memtest and got 42 errors in the first 30 sec, then got 2 more so far



#5 usasma

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Posted 24 August 2017 - 08:41 AM

If you get errors, you have to figure out which of the sticks or the slots is to blame.

Try testing each of the sticks in the very first slot (you choose which is the first slot).

Then take one of those sticks that passes and test it in each of the other slots.
Be sure to use good anti-static precautions when doing this.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 elias098

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Posted 24 August 2017 - 09:07 AM

should i cancel memtest and test the sticks?

 

After restarting the test it have not found any errors yet.

I have also never tested before , or touched anything inside the computer for a few years, what should i do for anti-static precautions.


Edited by elias098, 24 August 2017 - 09:38 AM.


#7 usasma

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Posted 24 August 2017 - 10:14 AM

As soon as MemTest starts spitting out errors you can stop the test.
You should run the test for a minimum of 3 passes (some techs will ask for more).

 

Sometimes the errors will differ between a cold machine and a machine that's warmed up.

If this is the case with you, let the system cool down completely (several hours, maybe even open the side of the case to let cool air in) and try again.

Another test to run is Prime95's Blend test - it will also detect RAM errors (although it's not exactly the same tests as MemTest)

 

It's up to you to decide if there are errors or not.

If you decide there are errors, you'll have to replace the memory sticks (or the slots)

If you decide there aren't errors, you won't have to replace anything.

If you're unsure, see what happens if you don't change the RAM (remember that the crashes may lose data - so save your work frequently).

 

And, if the case hasn't been opened for a few years, this could be dust that's creeped into the slots - so a good cleaning may help.

 

Anti-static precautions:  https://www.techspot.com/community/topics/anti-static-precautions.101674/

Once inside the case, be sure to blow out the dust and dirt first.  Use canned air - DO NOT use a vacuum or an air compressor as it can damage the components.

Once you remove the RAM, use the canned air to blow out the slots also.  Wipe the dust off the RAM sticks with a clean, lint free cloth.

After cleaning it out, you may want to test again - it may have been the dust that caused the problem.

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 elias098

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Posted 24 August 2017 - 10:20 AM

What i meant is that i haven't touched the components inside the computer for years, i do clean the dust every now and then though, it was cleaned before installing windows 10 a few days ago



#9 usasma

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Posted 24 August 2017 - 10:50 AM

It doesn't take much to cause this problem, and the act of dusting can stir up enough that dust falls into the slots.

Once the dust gets in the slots, it's not easy to remove.

This is not a comment on your housekeeping, it's just a fact of life with computers regardless of how often they are cleaned.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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