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USB Root Hub (xHCI) Error Code 39


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#1 MichelG

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Posted 21 August 2017 - 03:29 AM

Hello,

 

I am currently experiencing issues with a malfunctioning USB port. In my Device Manager, the USB Root Hub (xHCI) is showing a yellow exclamation point. When attempting to update the driver software automatically, I receive a message stating my driver is up to date. When instead updating by browsing my computer, the installation hangs and times out. Under Device Status I get the following message: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39).

 

When searching for fixes to this problem, the most common solution was one involving registry edits. As an example: http://www.tricksguide.com/solve-device-manager-error-code-39-on-usb-controller.html

 

Now, my question is two-fold. First, is this really the most feasible fix to my issue? Second, in my search, I have seen others claim that upon uninstalling their USB controllers, Windows did not automatically reinstall them after rebooting. Is this likely to occur, and if it does, is there an easy fix? I am concerned about worsening the problem, and I'm hoping for some more knowledgeable advice as I am simply an average computer user.

 

My laptop is an old HP ENVY m4 Notebook PC running Windows 8.1 64-bit

Intel Core i7-3632QM CPU @ 2.20GHz (8 CPUs)

8192MB RAM

 

Thank you.

 



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#2 dc3

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Posted 23 August 2017 - 10:15 AM

A yellow warning usually is indicative of a bad driver.  You can uninstall the driver from that USB Root Hub, click/tap on the Driver tab and select Uninstall Device.  When you restart the computer another driver will be installed.

 

You can do the following to open the Device Manager.

 

Press the Windows key and the X key together to open the Windows Mobility Center menu.

 

Select Command Prompt (Admin).  Copy and paste the command below in the Command Prompt, then press Enter.

 

devmgmt.msc


Edited by dc3, 23 August 2017 - 10:17 AM.

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