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Lenovo G50-45 Issues graphic card.


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#1 Shyvannie92

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Posted 19 August 2017 - 04:55 PM

Hello i recently buyed a new laptop  and well.. im not sure why but its performance , as i expected sucks so much, i watched videos on the internet, about gaming performances, and when i try it myself its not even half of how it looks in the video. 

Im not really good at computers, so im not sure my computer are well configured. 

theres some screenshots of my specs. 

http://imgur.com/XbhkXkb

 

http://imgur.com/hlu0tdD

 

http://imgur.com/5GoXntY

 

http://imgur.com/wUTf2tZ

 

http://imgur.com/LIc3xxx

 

Any idea?  

( windows 7 , no antivirus, Firewall off. Radeon Software Version

16.12.2, Radeon Software Edition Crimson ReLive ) 


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#2 hamluis

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Posted 19 August 2017 - 05:57 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 Shyvannie92

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Posted 19 August 2017 - 07:41 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Skully (administrator) on 19-08-2017 at 19:35:09
Running from "C:\Users\Skully\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: 80E3 Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/18/2017 06:08:25 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for C:\Program Files (x86)\Steam\steam.exe
 
Error: (08/18/2017 06:08:25 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to copy new service file to temp location
 
Error: (08/18/2017 06:08:24 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to copy temp service file to final location
 
Error: (08/18/2017 06:08:23 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to copy temp service file to final location
 
Error: (08/18/2017 10:54:17 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/17/2017 08:42:24 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for C:\Program Files (x86)\Steam\steam.exe
 
Error: (08/17/2017 08:42:24 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to copy new service file to temp location
 
Error: (08/17/2017 08:42:23 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to copy temp service file to final location
 
Error: (08/17/2017 08:42:22 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to copy temp service file to final location
 
Error: (08/17/2017 08:23:07 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for C:\Program Files (x86)\Steam\steam.exe
 
 
System errors:
=============
Error: (08/19/2017 04:47:27 PM) (Source: Service Control Manager) (User: )
Description: The Windows Image Acquisition (WIA) service depends on the Shell Hardware Detection service which failed to start because of the following error:%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
Error: (08/19/2017 04:47:27 PM) (Source: DCOM) (User: )
Description: 1068stisvc{A1F4E726-8CF1-11D1-BF92-0060081ED811}
 
Error: (08/19/2017 01:04:23 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.
 
Error: (08/18/2017 06:08:23 PM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (08/18/2017 06:08:23 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
 
Error: (08/18/2017 06:08:22 PM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error: %%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (08/18/2017 06:08:22 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
 
Error: (08/17/2017 08:42:22 PM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error: %%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (08/17/2017 08:42:22 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
 
Error: (08/17/2017 08:42:21 PM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error: %%1053 = The service did not respond to the start or control request in a timely fashion.
 
Microsoft Office Sessions:
=========================
Error: (08/18/2017 06:08:25 PM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for C:\Program Files (x86)\Steam\steam.exe
 
Error: (08/18/2017 06:08:25 PM) (Source: Steam Client Service)(User: )
Description: Failed to copy new service file to temp location
 
Error: (08/18/2017 06:08:24 PM) (Source: Steam Client Service)(User: )
Description: Failed to copy temp service file to final location
 
Error: (08/18/2017 06:08:23 PM) (Source: Steam Client Service)(User: )
Description: Failed to copy temp service file to final location
 
Error: (08/18/2017 10:54:17 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/17/2017 08:42:24 PM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for C:\Program Files (x86)\Steam\steam.exe
 
Error: (08/17/2017 08:42:24 PM) (Source: Steam Client Service)(User: )
Description: Failed to copy new service file to temp location
 
Error: (08/17/2017 08:42:23 PM) (Source: Steam Client Service)(User: )
Description: Failed to copy temp service file to final location
 
Error: (08/17/2017 08:42:22 PM) (Source: Steam Client Service)(User: )
Description: Failed to copy temp service file to final location
 
Error: (08/17/2017 08:23:07 PM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for C:\Program Files (x86)\Steam\steam.exe
 
=========================== Installed Programs ============================
AMD Quick Stream (HKLM\...\{E9EED4AE-682B-4501-9574-D09A21717599}_is1) (Version: 3.10.2.0 - AppEx Networks)
AMD Software (HKLM\...\AMD Catalyst Install Manager) (Version: 9.0.000.8 - Advanced Micro Devices, Inc.)
Catalyst Control Center Next Localization BR (HKLM\...\{B3404CFD-64B2-138C-22EC-64EBAF2DF5D7}) (Version: 2016.1223.1240.22785 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (HKLM\...\{4F374250-3B97-160A-5D2A-452AE7E70ED7}) (Version: 2016.1223.1240.22785 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (HKLM\...\{DBFEE72E-7001-28DC-88FF-777621EA148E}) (Version: 2016.1223.1240.22785 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (HKLM\...\{AB77F5E4-CDCF-F6FA-4D3E-36A6BB9EEF50}) (Version: 2016.1223.1240.22785 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (HKLM\...\{8193166C-B615-0D56-70D1-F908F34C4E5B}) (Version: 2016.1223.1240.22785 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (HKLM\...\{C52624B1-12DB-AA8B-449E-08CA0FD2E50E}) (Version: 2016.1223.1240.22785 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (HKLM\...\{8EB916C5-A52A-8A98-BDC5-8856A19AAA3A}) (Version: 2016.1223.1240.22785 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (HKLM\...\{228882CB-19B2-EE92-C820-03D8E2BF101B}) (Version: 2016.1223.1240.22785 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (HKLM\...\{CB6E1114-058D-D311-FC1A-D98C003328C8}) (Version: 2016.1223.1240.22785 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (HKLM\...\{AD0AA617-CCDA-8FA5-9A82-1F6FFB8F7660}) (Version: 2016.1223.1240.22785 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (HKLM\...\{E65DD8F5-F185-362F-5FE7-00627C73ED7C}) (Version: 2016.1223.1240.22785 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (HKLM\...\{88D3DDCC-8BB4-3228-D407-7A04B9B8A6E6}) (Version: 2016.1223.1240.22785 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (HKLM\...\{539FE6EE-0BD2-6F1F-A48B-78D2CCAFD9BD}) (Version: 2016.1223.1240.22785 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (HKLM\...\{C617CA3A-1296-7DFD-990F-F27A00E5FCA1}) (Version: 2016.1223.1240.22785 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (HKLM\...\{91548629-F93E-5E9A-2F3B-C226488F8805}) (Version: 2016.1223.1240.22785 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (HKLM\...\{8A112EC0-D20F-1545-5F13-BBA0006FB3BD}) (Version: 2016.1223.1240.22785 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (HKLM\...\{F1E1C881-6A24-CA60-58BF-6005B654CBEC}) (Version: 2016.1223.1240.22785 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (HKLM\...\{1A4779F8-961C-9FEF-4056-30B9A393F292}) (Version: 2016.1223.1240.22785 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (HKLM\...\{014A1FFF-4B25-00C0-D744-434AE84E842B}) (Version: 2016.1223.1240.22785 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (HKLM\...\{BF020F1B-4402-A4FD-2C8D-5B09561E113A}) (Version: 2016.1223.1240.22785 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (HKLM\...\{24ECF4ED-85F7-F6D1-A82D-567187220178}) (Version: 2016.1223.1240.22785 - Advanced Micro Devices, Inc.) Hidden
Don't Starve Together (HKLM\...\Steam App 322330) (Version:  - Klei Entertainment)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 60.0.3112.101 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
Hide vs. Seek (HKLM\...\Steam App 616220) (Version:  - Brave Little Studios)
Java 8 Update 144 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180144F0}) (Version: 8.0.1440.1 - Oracle Corporation)
Killing Floor (HKLM\...\Steam App 1250) (Version:  - Tripwire Interactive)
MEmu (HKLM-x32\...\MEmu) (Version: 3.1.2.4 - Microvirt Software Technology Co. Ltd.)
Microsoft .NET Framework 4.5 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50709 - Microsoft Corporation)
Microsoft Games for Windows - LIVE Redistributable (HKLM-x32\...\{929CE49F-1CA7-4CF3-A9A1-6D757443C63F}) (Version: 1.2.0241 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 (HKLM-x32\...\{d992c12e-cab2-426f-bde3-fb8c53950b0d}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Minecraft (HKLM-x32\...\{1C16BCA3-EBC1-49F6-8623-8FBFB9CCC872}) (Version: 1.0.3.0 - Mojang)
OEM Application Profile (HKLM-x32\...\{B4B7FD8F-06FC-E277-4F29-8F75F8281D8F}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Qualcomm Atheros Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Qualcomm Atheros)
Skype™ 7.39 (HKLM-x32\...\{3B7E914A-93D5-4A29-92BB-AF8C3F66C431}) (Version: 7.39.102 - Skype Technologies S.A.)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
TeamViewer 12 (HKLM-x32\...\TeamViewer) (Version: 12.0.81460 - TeamViewer)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)
Vulkan Run Time Libraries 1.0.17.0 (HKLM\...\VulkanRT1.0.17.0) (Version: 1.0.17.0 - LunarG, Inc.)
Vulkan Run Time Libraries 1.0.26.0 (HKLM\...\VulkanRT1.0.26.0) (Version: 1.0.26.0 - LunarG, Inc.) Hidden
Vulkan Run Time Libraries 1.0.26.0 (HKLM\...\VulkanRT1.0.26.0-2) (Version: 1.0.26.0 - LunarG, Inc.) Hidden
Vulkan Run Time Libraries 1.0.26.0 (HKLM\...\VulkanRT1.0.26.0-3) (Version: 1.0.26.0 - LunarG, Inc.)
WinPcap 4.1.3 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2980 - Riverbed Technology, Inc.)
WinRAR 5.40 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.0 - win.rar GmbH)
 
========================= Memory info: ===================================
Percentage of memory in use: 36%
Total physical RAM: 5084.37 MB
Available physical RAM: 3251.99 MB
Total Virtual: 10404.55 MB
Available Virtual: 7970.79 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:931.02 GB) (Free:848.7 GB) NTFS
 
========================= Users: ========================================
User accounts for \\
 
Administrator            Guest                    Skully                   
 
 
**** End of log ****
 
 
Piriform Snapshot : http://speccy.piriform.com/results/qKUBSiYEnkoGRJOUWqFMsrL


PD: Thanks you so much :) for helping 

Edited by hamluis, 20 August 2017 - 08:34 AM.


#4 hamluis

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Posted 20 August 2017 - 09:09 AM

Though you say that you recently bought this system...it reflects a Windows install date of Dec 2016.

 

Bear in mind...if you bought this system from a person or shop...anything could have occurred with this system from Dec 2016 until the date you bought it and the only entity aware of possible problems then...would be the entity who sold this system to you.

 

Nothing looks obviously problematical concerning this system.  I'm not sure what you expected in terms of graphics performance, but it appears to me that your expectations are/were overly optimistic.

 

User Benchmarks, R5 Graphics

 

I put the above benchmarks in just as a point of what you probably should expect from the installed graphics.  Since system is a laptop, installed graphics are onboard.

 

Louis



#5 joseibarra

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Posted 20 August 2017 - 10:23 AM

May or may not help:

 

Looking at your Windows Experience Index score - it is 4.1.

 

You have scores that are higher than that but the WEI Base Score (4.1) will never be higher than the lowest number of the lowest rated component.

 

Your lowest rated component is Graphics at 4.1 so your Base Score will never be higher than that.  It is not unusual for graphics to be the lowest rated and sometimes you can improve it.

 

Your AMD report says your driver version is 16.12.2 but Speccy says the driver version is 21.19.407.0:

 

[attachment=197077:Untitled.jpg]

 

How can your Speccy report be different?  I have a Radeon card too (not the same) and my Speccy reports shows what I have installed so I don't know what that means.

 

Checking the AMD site it says the latest driver for your Radeon device is 17.7.2:

 

[attachment=197078:1.jpg]

 

You could hop out to the AMD Support site and download/run their automatic detection program and if it suggests a later driver consider installing it:

 

http://support.amd.com/en-us/download

 

Before installing any new drivers make a manual System Restore point so you can roll back the driver if things get worse.

 

If you install a new driver restart and check your WEI score again...  if it is better, good for you.  If it is worse, restore your system to the RP you made before starting to get back to what you had.

 

You can also roll back a driver update from Device Manager by right clicking the device, Properties, Driver tab like this:

 

[attachment=197079:2.jpg]

 

 


The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.


#6 Shyvannie92

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Posted 20 August 2017 - 01:03 PM

Thanks you so much :) well i bought it directly from a shop , but i bought an exposition model so , idk.. i'll try to use the llatest  version of radeon and see what happens :) ty! 






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