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Palm/netscape Calendar Sync Problem


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#1 cat79

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Posted 15 September 2006 - 04:42 PM

I get this message whenever I try to sync the Netscape Calendar with a Tungsten E2.
Protocol Error: Handheld canceled synchronization. (4405)

The Hot Sync Manger version is 6.0.1
The Palm Desktop version is 4.1.4
The Operating System is Windows XP

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#2 boopme

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Posted 15 September 2006 - 08:03 PM

Hello cat79, Welcome to BC. I'm learning here too,so maybe we can figure thos one out.

I seem to find thru reading that the issue may be caused by netscape not being updated.

I also found you may find something in the Hotsync log.

The HotSync Log is a document generated by the HotSync Manager whenever you start to synchronize your device. It can tell you which conduits were sucessfully synchronized, which were not, and sometimes, if a conduit failed, why.

To view the HotSync Log in Windows on your PC

In the System Tray (usually at the bottom right of your screen), click on the HotSync icon.
Select "View Log," then select your device.

This will open a browswer type window.

To view the HotSync log on your E2 (this is less detailed than on PC)

Go to Applications
Tap on the HotSync icon
Tap on the Log button
The abbreviated HotSync Log appears on your screen.
For a full version with detailed conduit actions and error messages, open the HotSync log on your desktop PC
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#3 cat79

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Posted 18 September 2006 - 02:31 PM

The Hotsync log contains

Protocol Error: Handheld canceled synchronization. (4405)

The netscape version is 4.7 because that is the newest version that contains the calendar program.

#4 boopme

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Posted 19 September 2006 - 03:28 PM

This should work cat79
Perform your sync using the IR instead of the cable.
Apparently Palm did change the block format for the cable but not for IR.

See pages 8,9,10 for Synchronizizing using an IR Port

an IR port is a port that sends and recieves infrared signals from other devices. It is a wirless type port with limited range of like 5-10ft. You can buy them as a USB device or you can buy them as addons to your motherboard. I have one that communicates with my palmpilot so I don't have to dock it just to dl my email/schedule. Very handy and pretty inexpensive, 10-25$.
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