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PC slow, often hanging, and multiple (large) instances of Chrome


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#31 nasdaq

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Posted 27 September 2017 - 07:24 AM

Hi,

Remove Firefox using the instructions one this page.
https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer


Before proceeding save your Bookmarks. (Export)
https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Clean the Firefox Cache.
https://kb.iu.edu/d/ahic#firefox


Now remove Firefox.
Restart the computer normally.

Install the latest version of the application.
https://www.mozilla.org/en-US/firefox/new/

Import your Bookmarks. Same link as the Export function above.

---

Keep me posted

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#32 m1eyp

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Posted 29 September 2017 - 06:15 AM

I have removed Firefox and am just using IE at present.  Things seem OK so far.  Thank you for your help.

 

I would like to go back to using Chrome if possible, so may reinstall the latest version of that if I have a suitable problem-free period while using IE.



#33 nasdaq

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Posted 29 September 2017 - 08:39 AM

Hi,

may reinstall the latest version of that if I have a suitable problem-free period while using IE.

Good call nice to have a backup browser.

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/


https://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
Simple and easy ways to keep your computer safe and secure on the Internet.
===

#34 m1eyp

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Posted 29 September 2017 - 11:05 AM

Bad news.  Everything is worse.  IE is even slower than Firefox, which was slower than Chrome.  It seizes up just the same as the other two.  The solution is the same - go into Task Manager and kill off the processes - in this case iexplore.  I had 3 tabs open on IE; I went into the Task Manager and found five running iexplore processes - two small ones, one at 40K, one at 104K and one at 247K.

 

Since using IE, I have also notice a new pop-up that keeps asking me to allow a spellchecker program to run.

 

Could it be the case that all 3 of my browsers were compromised?  If I install Chrome again before I get rid of IE (as I would need to do to download it!), then is there a risk of whatever problem is in IE infects Chrome as soon as that's back on?



#35 nasdaq

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Posted 29 September 2017 - 12:16 PM

Hi,

Please boot to Safe Mode with Networking.
https://support.eset.com/kb2268/?locale=en_US

Any problems with IE or Firefox?

#36 m1eyp

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Posted 02 October 2017 - 06:09 AM

Please bear with me - it will be a few days again before I can look at this next step.



#37 m1eyp

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Posted 12 October 2017 - 07:12 AM

I haven't yet been able to successfully boot my PC to Safe Mode with Networking.

 

Doing the F8 thing at startup does not give me the options above, but takes me to a more elaborate looking screen to do with the Asur motherboard - but none of the options appear to be safe mode or safe mode with networking.



#38 nasdaq

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Posted 12 October 2017 - 07:25 AM

Hi,

Try these instructions to get to Safe mode?


https://www.asus.com/support/faq/1013018/

#39 m1eyp

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Posted 12 October 2017 - 08:33 AM

I'm on Windows 7.



#40 m1eyp

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Posted 12 October 2017 - 08:37 AM

Just found something about getting safe mode when on an Asus motherboard - I'll try that shortly.



#41 m1eyp

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Posted 12 October 2017 - 11:38 AM

OK, managed to get booted up in Safe Mode with Networking, and my PC is running like greased lightning!  What information can I now provide you in order to identify the process that is clogging everything up?



#42 nasdaq

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Posted 12 October 2017 - 01:02 PM

Repair these services.

Boot with Safe Mode with Networking. Execute the following.

Please Download Tweaking.com - Windows Repair from Here
  • Install and then run the program
  • Execute the instructions on Step 1 Important
  • Click Next on Step 2 Optional, do the Pre Scan skip Step 3 and 4 Optional for now.
  • On Step 5 Backup System Restore Do a Registry backup. When you have completed this click Next
  • Click Repairs - Open Repairs in the bottom right corner
  • Uncheck the All repair button then select just the item(s) listed below

  • 01 - Repair Registry Permissions
    03 - Reset Service permissions
    04 - Register System Files
    05 - Repair WMI
    10 - Remove Policies Set By Infections
    16 - Repair Windows Updates
    20 - Repair MSI (Windows Installer)
    25 - Restore Important Windows Services
    26 - Set Windows Service to Default Startup
  • Click the Start button and let the process run to completion. Copy any error messages into Notepad, Save it on your Desktop. ( Reboot if asked to do so)
  • Please copy and paste the Contents of this file on your next reply.
===

Restart the computer normally.

How is the computer running now?

#43 m1eyp

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Posted 17 October 2017 - 02:28 AM

All steps followed.  Logs attached.

 

PC seems to be running fine right now, however it's normally after some minutes that things tend to clog up.

 

I'll report back later with how things are.

 

Many thanks.

Attached Files



#44 m1eyp

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Posted 17 October 2017 - 06:02 AM

Still the same issue.  PC slowing down to a standstill, rectified by killing browser process in Task Manager.

Attached Files



#45 nasdaq

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Posted 17 October 2017 - 08:20 AM

Hi,

Please run the Farbar tool normally.

Post fresh FRST and Addition.txt logs for my review.

Make sure that the box to create a Addition.txt file is checked so that a new one is created.

p.s.
What version of CCleaner is installed.




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