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Frequent BSODs


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#1 adiass

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Posted 17 August 2017 - 10:39 AM

Had quite a few BSODs in the past couple of days, either whilst playing games or just watching videos.

 

 

· OS - Windows 10
· x64
· What was original installed OS on system? - Windows 7
· OEM Version
· Age of system (hardware) - Around 3 years
· Age of OS installation - 1 Year

· CPU - AMD FX™-8350 Eight-Core Processor

· Video Card - AMD Radeon R7 200 Series
· MotherBoard - Gigabyte 970A-DS3P
· Power Supply - I don't know

· Laptop or Desktop? - Desktop

 

Sysnative was too big to attach, so I've uploaded it to dropbox: https://www.dropbox.com/s/g7mthwwney6n22j/SysnativeFileCollectionApp.zip?dl=0

 

Also uploaded memory.dmp if it helps with anything: https://www.dropbox.com/s/zljk0chnbl9txlz/MEMORY.zip?dl=0

 


Edited by adiass, 17 August 2017 - 10:46 AM.


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#2 usasma

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Posted 18 August 2017 - 10:18 AM

Your UEFI/BIOS (version F1) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Many more Live Kernel Events than BSOD errors in the WER section of the MSINFO32 report.
Often this is a symptom of a hardware problem.
Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Be sure to run the Furmark and Other Video tests - as I suspect a video/video memory issue.

 

Out of 5 memory dumps there were 5 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html
Please finish ALL of them and let us know the results.

AMD OverDrive (AODDriver2.sys or AODDriver4.1) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

 

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program.
Please note that I stated "video stuff", as some integrated processors may have the graphics chip built in (which may involve the chipset software).
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01, etc) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.

Sometimes the entry will remain in Device Manager even though you've removed it.  So, open up Device Manager and check for the AODDriver4.2.0 (it may have another number).  Right click on it and select "Uninstall".  If it asks to remove software, put a check in the box.  Then click on OK.

Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.


Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

intelide.sys                Sun Dec  7 00:16:35 2008 (493B5C33)
Intel IDE storage driver http://downloadcenter.intel.com/Default.aspx also at  
http://www.carrona.org/drivers/driver.php?id=intelide.sys
 
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
Realtek NICDRV 8169 PCIe GBE Family Controller driver [br]  http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
 

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Thu Aug 17 11:25:27.869 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081717-33937-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:43:55.549
Probably caused by :dxgmms2.sys ( dxgmms2!VidMmInterface+504cc )
BugCheck 139, {3, ffffdf81dbd2c490, ffffdf81dbd2c3e8, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffdf81dbd2c490, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffdf81dbd2c3e8, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x139_3_dxgmms2!VidMmInterface
  BIOS Version                  F1
  BIOS Release Date             04/08/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             970A-DS3P
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Aug 17 10:32:07.596 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081717-33796-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:1 days 3:46:35.351
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 3B, {c0000005, fffff800bdef4ae3, ffff968091d318c0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800bdef4ae3, Address of the instruction which caused the bugcheck
Arg3: ffff968091d318c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  LeagueClientUx.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  F1
  BIOS Release Date             04/08/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             970A-DS3P
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug  8 04:09:55.520 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080817-30109-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:10 days 22:17:30.047
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by :atikmpag.sys ( atikmpag+18f02 )
BugCheck D1, {ffffdd840c07c24b, 8, 0, fffff803bc618f02}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: ffffdd840c07c24b, memory referenced
Arg2: 0000000000000008, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff803bc618f02, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_VRF_atikmpag!unknown_function
  BIOS Version                  F1
  BIOS Release Date             04/08/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             970A-DS3P
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul 25 13:43:44.904 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072517-19875-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:01:23.582
Probably caused by :memory_corruption
BugCheck F7, {ffffba809095a0d1, d6f4c637b517, ffff290b39c84ae8, 0}
BugCheck Info: DRIVER_OVERRAN_STACK_BUFFER (f7)
Arguments:
Arg1: ffffba809095a0d1, Actual security check cookie from the stack
Arg2: 0000d6f4c637b517, Expected security check cookie
Arg3: ffff290b39c84ae8, Complement of the expected security check cookie
Arg4: 0000000000000000, zero
BUGCHECK_STR:  0xF7
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  audiodg.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  F1
  BIOS Release Date             04/08/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             970A-DS3P
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun 27 06:12:15.831 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062717-25484-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
System Uptime:12 days 6:57:55.540
Probably caused by :ntkrnlmp.exe ( nt!PopHiberChecksumHiberFileData+9ef6 )
BugCheck A0, {10e, a, 3c, c56b}
BugCheck Info: INTERNAL_POWER_ERROR (a0)
Arguments:
Arg1: 000000000000010e, The disk subsystem returned corrupt data while reading from the
    hibernation file.
Arg2: 000000000000000a
Arg3: 000000000000003c, Incorrect checksum
Arg4: 000000000000c56b, Previous disk read's checksum
BUGCHECK_STR:  0xa0_10e
FAILURE_BUCKET_ID: 0xa0_10e_nt!PopHiberChecksumHiberFileData
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Aug 17 11:25:27.869 2017 (UTC - 4:00)**************************
AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
MpKsl2cca48fe.sys           Tue May 19 21:50:37 2015 (555BE86D)
RTKVHD64.sys                Tue Jul  7 07:13:02 2015 (559BB43E)
rtwlane_13.sys              Thu Mar 31 02:00:21 2016 (56FCBCF5)
AtihdWT6.sys                Sat Mar 25 17:04:05 2017 (58D6DB45)
ssdevfactory.sys            Mon May  8 12:03:55 2017 (591096EB)
atikmpag.sys                Thu Jul 20 18:36:30 2017 (5971306E)
atikmdag.sys                Thu Jul 20 18:52:01 2017 (59713411)
sshid.sys                   Mon Aug 14 19:21:50 2017 (5992308E)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Aug 17 10:32:07.596 2017 (UTC - 4:00)**************************
MpKsl6aa347d0.sys           Tue May 19 21:50:37 2015 (555BE86D)
MpKsl078038a7.sys           Tue May 19 21:50:37 2015 (555BE86D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug  8 04:09:55.520 2017 (UTC - 4:00)**************************
MpKsl3a4b2b9a.sys           Tue May 19 21:50:37 2015 (555BE86D)
MpKsl58603376.sys           Tue May 19 21:50:37 2015 (555BE86D)
rzpnk.sys                   Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
rzendpt.sys                 Tue Apr  5 03:09:18 2016 (5703649E)
rzudd.sys                   Tue Apr  5 03:09:21 2016 (570364A1)
AtihdWT6.sys                Sun Jul 24 15:51:39 2016 (57951C4B)
atikmpag.sys                Mon Apr 24 20:57:35 2017 (58FE9EFF)
atikmdag.sys                Mon Apr 24 21:11:16 2017 (58FEA234)
sshid.sys                   Mon Jun 26 17:57:58 2017 (59518366)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul 25 13:43:44.904 2017 (UTC - 4:00)**************************
MpKsl5a81ca7a.sys           Tue May 19 21:50:37 2015 (555BE86D)
ssdevfactory.sys            Wed Oct 19 17:04:31 2016 (5807DFDF)
sshid.sys                   Mon Dec 19 12:43:41 2016 (58581C4D)
YSDrv.sys                   Sat Jan 21 01:41:13 2017 (58830289)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun 27 06:12:15.831 2017 (UTC - 4:00)**************************
intelide.sys                Sun Dec  7 00:16:35 2008 (493B5C33)
MpKsl719829b3.sys           Tue May 19 21:50:37 2015 (555BE86D)
hiber_ataport.sys           ***** Invalid 2000 Invalid 2000 Invalid

http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
MpKsl2cca48fe.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
rtwlane_13.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=ssdevfactory.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=sshid.sys
MpKsl6aa347d0.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl078038a7.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl3a4b2b9a.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl58603376.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=sshid.sys
MpKsl5a81ca7a.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ssdevfactory.sys
http://www.carrona.org/drivers/driver.php?id=sshid.sys
YSDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelide.sys
MpKsl719829b3.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=hiber_ataport.sys
 


Edited by usasma, 18 August 2017 - 10:18 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 adiass

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Posted 18 August 2017 - 12:12 PM

I ran the FurMark tool and the temperature capped at 64 degrees, stayed between 62-64 degrees for 15 minutes so I ended it.

 

I then ran this Video Memory test: https://simtk.org/home/memtest

I got a lot of errors under the Random Blocks section, screenshot of the results - https://prnt.sc/ga5lj4

I assume this might be the problem, but I'll update the drivers and try the other things later.

 

EDIT: Updated the Realtek driver but can't find where to update the intelide.sys driver, tried using the Intel Driver Update Utility but it didn't find it either.


Edited by adiass, 18 August 2017 - 12:33 PM.


#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
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  • Gender:Male
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Posted 18 August 2017 - 04:56 PM

Don't worry about the IntelIDE driver for now (I suspect it's not being used at this time - and it may not be involved in this).

Should it become necessary, I'll give instructions on how to manually remove it safely.

 

My knowledge of these tests if very simple.  If something fails, then it's time to try another video card.
If you don't have a spare video card to try, then I'd suggest purchasing one from a shop that will let you return if (for your money back) if it's not needed.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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