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#1 jdegolyer

jdegolyer

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Posted 17 August 2017 - 09:26 AM

Hello, this is my first post.. So bare with me please.

 

I'm the help desk tech for a company I work for and one of our employees is having an issue.

When using google chrome, about every half hour or so, randomly, a tab will open bringing her to an adware site.

 

I switched her to firefox for the meantime and she has had no issues whatsoever.

 

I have ran a scan with Windows Defender, Malwarebytes, and AdwCleaner.

 

This is a Windows 10 OS, can anybody help?



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#2 boopme

boopme

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Posted 17 August 2017 - 12:30 PM

Hi, run an online scan.

ESET OnlineScan:
  • It is recommended to turn off your antivirus program. Click on the E5rfZI9.png button to see which antivirus is currently enabled:
c4VVzVO.png
  • Turn off your antivirus program. See here how to do this.
  • Check the option beside: Enable detection of potentially unwanted applications.
  • Now click on Advanced Settings and make sure that the option Clean threats automatically is NOT checked, and select the following:
Enable detection of potentially unsafe applications
Enable detection of suspicious applications
Scan archives
Enable Anti-Stealth Technology
  • Click on the Change button and select only Operating memory, Autostart locations and drive C:\ to be scanned.
yKulboi.jpg
  • Push the dtoGjAL.png button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
8L8IBHJ.png
  • When the scan completes a list of found threats will open automatically (if any malicious files are found).
imxEgHt.png
  • Push thecRhRYZ8.png button and save the file to your desktop using a unique name, such as ESETScan.txt. Include the contents of this report in your next reply.
  • Push the 9IjfdXq.png button.
  • Check the box beside RHzfZB1.png to uninstall the application when closed.
  • Push Vc3btaC.png and the close the application clicking the X in upper right corner.

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