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Stuttering videos in all browsers


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3 replies to this topic

#1 albertottle

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Posted 16 August 2017 - 12:16 PM

Hi, 

This is my 1st post here, so thanks to anyone who can help, it's really appreciated.

I've been using the same laptop for a few years, but in the last month, I get severe stuttering when watching youtube. The audio goes out of sync and breaks up, and I'm not sure why. Vimeo seems to work fine, but other sites struggle. I think it might be flash sites, but I'm not technical enough to really know what that means.

I get the same issue in Chrome, Firefox and Edge.

This issue doesn't happen when playing audio/video from my laptop through VLC or even when playing with music software like Reason or Ableton. I have no problems playing games either.

I use Windows 10, and I used the Windows Update thing to make sure it's up to date. All browsers are the latest version, and I stripped out the extensions/addons. I made sure Flash was up to date too, as well as my audio and video drivers.

The problem goes away if I clear the browser cache, but this is a very temporary fix. I've fiddled with various settings for about a week, but I can't sort this out. 

Please let me know if I can provide more helpful information - and thanks again for any help.



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#2 mightywiz

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Posted 16 August 2017 - 01:29 PM

sounds like you need to do a defrag and some malware cleaning.   JRT (junkware removal tool) & ADWCleaner, both on this website for download would be a good start.

and see how things go after that and let us know.



#3 albertottle

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Posted 16 August 2017 - 02:08 PM

You've fixed the problem, mightywiz! Thank you!

 

I've spent so much time trying to resolve this. I've reinstalled everything. Searched for hours on forums..... My malware checker hadn't updated. So I updated and did a scan - found a single threat. After deleting it, and restarting, I can watch videos again.

 

Such a simple thing that I've overlooked.

 

Thanks for your help :)



#4 mightywiz

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Posted 16 August 2017 - 02:43 PM

you are welcome, some times it's the simplest things that can cause the most irritating issues.






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