The PC with the problem is running Windows Vista Business, Service Pk 2, 32 bit. I have AVG free for antivirus. About a week ago, I started getting an AVG warning about a 'suspicious file', that was possibly a rootkit. It was recommended that I quarantine the file, which I did, and then AVG recommended a 'boot scan', which I did, but it didn't find anything. Since the original warning, the PC has progressively gotten worse. Simple files are slow to open. Opening Firefox can take a minute or two, and sometimes a reboot is required to get online. Once online, some websites either won't or are very slow to open. I've tried to download some troubleshooting software on this PC, and the backward grey circle just keeps spinning and if it ever turns blue and spins forward, it still at times won't load the page or software. I tried to download AdwCleaner from BleepingComp., to no avail. I have also found a file in the registry, swcustcfg, that I can't edit or delete. I worked on this file because I had seen in one of the many scans I've done, something about 'SVC: swcustcfg ->->?', being an issue, sorry I can't remember where I saw that. I'm working from a different PC now and hoping you can help me figure this out. Much thanks in advance, Roy
Edited by hamluis, 15 August 2017 - 06:18 PM.
Moved from Introductions to Am I Infected - Hamluis.