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BSOD : Windows 10 is crashing randomly


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#1 sarkar

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Posted 15 August 2017 - 05:19 PM

Hello,

 

I got one BSOD in afternoon and 2-3 more in evening. I have not seen this behaviour earlier at least in last 1-2 years. This is a Lenovo Ideapad Z560 and it's quite old almost 8 years. It came with Dos, i had installed Windows 7 on it and now this machine is running Windows 10 Pro version 1703. Windows 10 was running fine until today when it starts crashing randomly. BTW I have not installed/changed any drivers.

 

When I run Sysnative app as mentioned in the BSOD posting instruction windows 10 crashes again just after the line where it says "We will begin in 5 sec " in blue window. As a result I cannot run the app in normal mode. I boot into safe mode and run the app. I have attached the Zip file please check it. I hope it will give some light why Windows 10 is behaving so weirdly.

 

Here is the Speccy link http://speccy.piriform.com/results/35r7nBhLzXy8V0qrOLW0fXp

 

I run Windows Memory Diagnostic tool also but Windows cannot find any error with memory.

Attached Files


Edited by sarkar, 15 August 2017 - 05:21 PM.


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#2 softwaremaniac

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Posted 15 August 2017 - 06:34 PM

Hello and welcome :)

Please remove Kaspersky with its removal tool and see if that makes a difference. https://support.kaspersky.com/common/service

 

The drivers in bold are outdated, so try and find an update for them.

 

HECIx64.sys Thu Sep 17 21:54:16 2009 (4AB293E8)
Intel Management Engine Interface http://downloadcenter.intel.com/Default.aspx
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

CHDRT64.sys Wed Oct 13 07:17:49 2010 (4CB540FD)
Conexant High Definition SmartAudio OEM - none at http://www2.conexant.com/support/Pages/default.aspx
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys

nvhda64v.sys Thu Nov 28 14:38:09 2013 (52974741)
nVidia HDMI Audio Device (nForce chipset driver) http://www.nvidia.com/Download/index.aspx
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys

bcmwl63a.sys Fri Oct 31 20:18:04 2014 (5453E06C)
Broadcom 802.11 Network Adapter wireless driver OEM - no wireless drivers available at [br]http://www.broadcom.com/support/
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys

MpKsl09d96ac6.sys Wed May 20 03:50:37 2015 (555BE86D)

MpKsl09d96ac6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

MpKslc4ace011.sys Wed May 20 03:50:37 2015 (555BE86D)

MpKslc4ace011.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

nvlddmkm.sys Mon Jun 29 21:13:29 2015 (559198D9)
nVidia Video drivers http://www.nvidia.com/Download/index.aspx[br]Get from OEM for laptops
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

Smb_driver_Intel.sys Tue Aug 4 02:35:31 2015 (55C008D3)
Synaptics SMBus Driver OEM or http://www.synaptics.com/resources/drivers/
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys

SynTP.sys Tue Aug 4 23:42:35 2015 (55C131CB)
Synaptic Touch Pad Driver http://www.synaptics.com/en/drivers.php[br]Thanks MasterChief!!!
http://www.carrona.org/drivers/driver.php?id=SynTP.sys

kldisk.sys Fri Dec 25 08:47:51 2015 (567CF4A7)
Kaspersky Antivirus Disk Filter Driver Download - http://usa.kaspersky.com/downloads/software-upgrades/ [br] Support - http://support.kaspersky.com/
http://www.carrona.org/drivers/driver.php?id=kldisk.sys

kl1.sys Fri Apr 1 16:20:28 2016 (56FE83AC)
Kaspersky Unified Driver Support: http://usa.kaspersky.com/support [br]Downloads: http://usa.kaspersky.com/downloads [br]Unable to get links from the Global website - sorry!
http://www.carrona.org/drivers/driver.php?id=kl1.sys

mbae64.sys Fri Apr 29 12:10:09 2016 (57233301)
MalwareBytes Driver Downloads: https://www.malwarebytes.org/downloads/ [br]Support: https://www.malwarebytes.org/support/
http://www.carrona.org/drivers/driver.php?id=mbae64.sys

zamguard64.sys Wed Aug 17 19:06:53 2016 (57B499AD)
Zemana ZAM AntiMalware driver https://www.zemana.com/Download
http://www.carrona.org/drivers/driver.php?id=zamguard64.sys

zam64.sys Wed Aug 17 19:06:53 2016 (57B499AD)
Zemana ZAM AntiMalware driver https://www.zemana.com/Download
http://www.carrona.org/drivers/driver.php?id=zam64.sys

AcpiVpc.sys Tue Sep 27 09:10:29 2016 (57EA1B65)
Lenovo ACPI Virtual Power Controller http://www-307.ibm.com/pc/support/site.wss/homeLenovo.do
http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys

klim6.sys Fri Sep 30 15:35:20 2016 (57EE6A18)
Kaspersky Lab Intermediate Network Driver Support: http://usa.kaspersky.com/support [br]Downloads: http://usa.kaspersky.com/downloads [br]Unable to get links from the Global website - sorry!
http://www.carrona.org/drivers/driver.php?id=klim6.sys

rt640x64.sys Wed Oct 5 15:32:55 2016 (57F50107)
Realtek NICDRV 8169 PCIe GBE Family Controller driver [br] http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys

klwfp.sys Tue Nov 29 11:32:02 2016 (583D5922)
Kaspersky Network Filtering Component http://www.kaspersky.com/
http://www.carrona.org/drivers/driver.php?id=klwfp.sys

klmouflt.sys Wed Nov 30 08:58:40 2016 (583E86B0)
KLMOUFLT Mouse Device Filter [fre_wlh_x86] (Kaspersky) Support: http://usa.kaspersky.com/support [br]Downloads: http://usa.kaspersky.com/downloads [br]Unable to get links from the Global website - sorry!
http://www.carrona.org/drivers/driver.php?id=klmouflt.sys

klbackupdisk.sys Wed Dec 7 10:11:58 2016 (5847D25E)
Kaspersky Lab volume filter driver Support: http://usa.kaspersky.com/support [br]Downloads: http://usa.kaspersky.com/downloads [br]
http://www.carrona.org/drivers/driver.php?id=klbackupdisk.sys

cm_km.sys Thu Dec 15 08:43:48 2016 (585249B4)
Kaspersky Lab ZAO Cryptographic Module Download - http://usa.kaspersky.com/downloads/software-upgrades/ [br][br]Support - http://support.kaspersky.com/
http://www.carrona.org/drivers/driver.php?id=cm_km.sys

klkbdflt.sys Tue Dec 20 23:06:18 2016 (5859AB5A)
Kaspersky KLKBDFLT Keyboard Device Filter Support: http://usa.kaspersky.com/support [br]Downloads: http://usa.kaspersky.com/downloads [br]Unable to get links from the Global website - sorry!
http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys

klbackupflt.sys Fri Dec 23 12:35:00 2016 (585D0BE4)
Kaspersky Lab File Backup driver Support: http://usa.kaspersky.com/support [br]Downloads: http://usa.kaspersky.com/downloads
http://www.carrona.org/drivers/driver.php?id=klbackupflt.sys

klflt.sys Wed Jan 18 15:43:30 2017 (587F7F12)
Kaspersky driver - unable to locate a name for it. Support: http://usa.kaspersky.com/support[br]Downloads: http://usa.kaspersky.com/downloads[br]Unable to get links from the Global website - sorry!
http://www.carrona.org/drivers/driver.php?id=klflt.sys

klupd_klif_kimul.sys Mon Feb 6 12:09:33 2017 (5898596D)

klupd_klif_kimul.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

klpd.sys Fri Mar 24 14:44:30 2017 (58D522BE)
Kaspersky antivirus driver http://www.kaspersky.com/anti-virus
http://www.carrona.org/drivers/driver.php?id=klpd.sys

klwtp.sys Fri Mar 24 14:45:50 2017 (58D5230E)
Kaspersky Network Filtering Module Download - http://usa.kaspersky.com/downloads/software-upgrades/ [br] [br] Support - http://support.kaspersky.com
http://www.carrona.org/drivers/driver.php?id=klwtp.sys

klhk.sys Tue Mar 28 14:43:13 2017 (58DA5A61)
Kaspersky™ Anti-Virus ® Driver Download Link: http://usa.kaspersky.com/downloads/software-upgrades/[br]Support Link: http://support.kaspersky.com/
http://www.carrona.org/drivers/driver.php?id=klhk.sys

klupd_klif_arkmon.sys Thu Mar 30 16:41:32 2017 (58DD191C)

klupd_klif_arkmon.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

klupd_klif_mark.sys Thu Mar 30 16:46:51 2017 (58DD1A5B)

klupd_klif_mark.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

klupd_klif_klark.sys Thu Mar 30 16:51:16 2017 (58DD1B64)

klupd_klif_klark.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

klupd_klif_klbg.sys Thu Mar 30 16:51:17 2017 (58DD1B65)

klupd_klif_klbg.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

VBoxNetAdp6.sys Fri Apr 28 17:36:57 2017 (59036199)
Oracle VirtualBox NDIS 6.0 Host-Only Network Adapter Driver http://www.virtualbox.org/wiki/Downloads
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp6.sys

MBAMSwissArmy.sys Fri Jun 2 22:46:01 2017 (5931CE89)
Malwarebytes Anti-malware http://www.malwarebytes.org/mbam.php
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys

kneps.sys Wed Jun 7 11:54:05 2017 (5937CD3D)
Kaspersky KNEPS Power driver Support: http://usa.kaspersky.com/support[br]Downloads: http://usa.kaspersky.com/downloads[br]Unable to get links from the Global website - sorry!
http://www.carrona.org/drivers/driver.php?id=kneps.sys

mbam.sys Wed Jun 7 16:26:58 2017 (59380D32)
MBAMProtector http://www.malwarebytes.org/contact.php
http://www.carrona.org/drivers/driver.php?id=mbam.sys

klif.sys Wed Jun 7 18:13:58 2017 (59382646)
Klif Mini-Filter fre_wnet_x86 (Kaspersky) Support: http://usa.kaspersky.com/support [br]Downloads: http://usa.kaspersky.com/downloads [br]Unable to get links from the Global website - sorry!
http://www.carrona.org/drivers/driver.php?id=klif.sys

farflt.sys Wed Jun 14 15:21:34 2017 (5941385E)
Malwarebytes Anti-Ransomware Protection Downloads: https://www.malwarebytes.org/downloads/ [br]Support: https://www.malwarebytes.org/support/
http://www.carrona.org/drivers/driver.php?id=farflt.sys

mwac.sys Tue Jun 20 19:53:19 2017 (5949610F)
Malwarebytes Web Access Control[br]If it's blamed in a BSOD, it may be due to an outdated version of BitDefender 2016. Ensure that BitDefender is updated to the latest version. Fix came out around 02 July 2016 Support: http://www.malwarebytes.org/support/consumer/ [br] Download: http://www.malwarebytes.org/downloads/
http://www.carrona.org/drivers/driver.php?id=mwac.sys

MBAMChameleon.sys Tue Jun 27 20:22:06 2017 (5952A24E)
Malwarebytes Chameleon Protection Driver https://www.malwarebytes.org/chameleon/ If using this
http://www.carrona.org/drivers/driver.php?id=MBAMChameleon.sys

klids.sys Fri Jul 28 11:32:39 2017 (597B04B7)

klids.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

idmwfp.sys Sat Aug 5 10:37:59 2017 (598583E7)
Internet Download Manager http://www.internetdownloadmanager.com/
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys

CAD.sys Sun Dec 3 10:31:49 2017 (5A23C485)

CAD.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

SleepStudyHelper.sys ***** Invalid 2016 Invalid 2016 Invalid

SleepStudyHelper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

intelppm.sys ***** Invalid 2007 Invalid 2007 Invalid
Intel Processor driver http://downloadcenter.intel.com/Default.aspx also at
http://www.carrona.org/drivers/driver.php?id=intelppm.sys

 

Code:

Debug session time: Tue Aug 15 23:38:10.216 2017 (UTC + 2:00)

Loading Dump File [D:\SysnativeBSODApps\081617-37734-01.dmp]

System Uptime: 0 days 0:03:20.961

*** WARNING: Unable to verify timestamp for wcnfs.sys

*** ERROR: Module load completed but symbols could not be loaded for wcnfs.sys

Probably caused by : wcnfs.sys ( wcnfs+323a )

BugCheck 3B, {c0000005, fffff80041b11270, ffffad80db37afa0, 0}

BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)

Bugcheck code 0000003B

Arguments:

Arg1: 00000000c0000005, Exception code that caused the bugcheck

Arg2: fffff80041b11270, Address of the instruction which caused the bugcheck

Arg3: ffffad80db37afa0, Address of the context record for the exception that caused the bugcheck

Arg4: 0000000000000000, zero.

BUGCHECK_STR: 0x3B

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: cmd.exe

FAILURE_BUCKET_ID: OLD_IMAGE_wcnfs.sys

MaxSpeed: 2270

CurrentSpeed: 2261

BiosVersion = 29CN38WW(V2.15)

BiosReleaseDate = 01/28/2011

SystemManufacturer = LENOVO

SystemProductName = 20060

BaseBoardProduct = Base Board Product Name

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Debug session time: Tue Aug 15 23:16:41.875 2017 (UTC + 2:00)

Loading Dump File [D:\SysnativeBSODApps\081617-29390-01.dmp]

System Uptime: 0 days 0:13:07.621

*** WARNING: Unable to verify timestamp for wcnfs.sys

*** ERROR: Module load completed but symbols could not be loaded for wcnfs.sys

Probably caused by : wcnfs.sys ( wcnfs+323a )

BugCheck 3B, {c0000005, fffff80116377270, ffff8981958f74d0, 0}

BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)

Bugcheck code 0000003B

Arguments:

Arg1: 00000000c0000005, Exception code that caused the bugcheck

Arg2: fffff80116377270, Address of the instruction which caused the bugcheck

Arg3: ffff8981958f74d0, Address of the context record for the exception that caused the bugcheck

Arg4: 0000000000000000, zero.

BUGCHECK_STR: 0x3B

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: whoami.exe

FAILURE_BUCKET_ID: OLD_IMAGE_wcnfs.sys

MaxSpeed: 2270

CurrentSpeed: 2261

BiosVersion = 29CN38WW(V2.15)

BiosReleaseDate = 01/28/2011

SystemManufacturer = LENOVO

SystemProductName = 20060

BaseBoardProduct = Base Board Product Name

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Debug session time: Tue Aug 15 23:03:08.823 2017 (UTC + 2:00)

Loading Dump File [D:\SysnativeBSODApps\081617-28046-01.dmp]

System Uptime: 0 days 0:45:36.568

*** WARNING: Unable to verify timestamp for wcnfs.sys

*** ERROR: Module load completed but symbols could not be loaded for wcnfs.sys

Probably caused by : wcnfs.sys ( wcnfs+323a )

BugCheck 3B, {c0000005, fffff8033a0fb270, ffffe701c7b734d0, 0}

BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)

Bugcheck code 0000003B

Arguments:

Arg1: 00000000c0000005, Exception code that caused the bugcheck

Arg2: fffff8033a0fb270, Address of the instruction which caused the bugcheck

Arg3: ffffe701c7b734d0, Address of the context record for the exception that caused the bugcheck

Arg4: 0000000000000000, zero.

BUGCHECK_STR: 0x3B

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: chrome.exe

FAILURE_BUCKET_ID: OLD_IMAGE_wcnfs.sys

MaxSpeed: 2270

CurrentSpeed: 2261

BiosVersion = 29CN38WW(V2.15)

BiosReleaseDate = 01/28/2011

SystemManufacturer = LENOVO

SystemProductName = 20060

BaseBoardProduct = Base Board Product Name

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Debug session time: Tue Aug 15 12:08:22.172 2017 (UTC + 2:00)

Loading Dump File [D:\SysnativeBSODApps\081517-33406-01.dmp]

System Uptime: 0 days 13:27:44.917

*** WARNING: Unable to verify timestamp for klbackupdisk.sys

*** ERROR: Module load completed but symbols could not be loaded for klbackupdisk.sys

Probably caused by : wcnfs.sys ( wcnfs!WcnGetSiloFromFileObject+a )

BugCheck 3B, {c0000005, fffff802ffd89270, ffffcc80cac454d0, 0}

BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)

Bugcheck code 0000003B

Arguments:

Arg1: 00000000c0000005, Exception code that caused the bugcheck

Arg2: fffff802ffd89270, Address of the instruction which caused the bugcheck

Arg3: ffffcc80cac454d0, Address of the context record for the exception that caused the bugcheck

Arg4: 0000000000000000, zero.

BUGCHECK_STR: 0x3B

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: SkypeHost.exe

FAILURE_BUCKET_ID: OLD_IMAGE_wcnfs.sys

MaxSpeed: 2270

CurrentSpeed: 2261

BiosVersion = 29CN38WW(V2.15)

BiosReleaseDate = 01/28/2011

SystemManufacturer = LENOVO

SystemProductName = 20060

BaseBoardProduct = Base Board Product Name

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``





--- E O J --- 2017 Aug 16 01:28:27 AM _88-dbug Copyright 2017 Sysnative Forums
--- E O J --- 2017 Aug 16 01:28:27 AM _88-dbug Copyright 2017 Sysnative Forums
--- E O J --- 2017 Aug 16 01:28:27 AM _88-dbug Copyright 2017 Sysnative Forums
 



#3 sarkar

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Posted 16 August 2017 - 10:49 AM

Hello,

 

First of all thanks for looking into my issue. Now regarding my problem I don't want to remove kaspersky as I still have 6 months left out of 3 year license and it was running fine with this setup for almost 2.5 years before BSOD without any issue. The only soft I recently installed was ShareX screen recording software from Windows Store. I have removed that and after removing that I have not encountered any BSOD till now and my set up is running fine again as it was before. So I hope I managed to pin point the issue which was causing the BSOD. But it was quite strange that a screen recording software from Windows store is causing BSOD multiple times.

 

And regarding the outdated drivers, I tried to find latest drivers. I run intel driver updater and it found some chipset driver update available but when I tried to run it it shows error and and the installation stopped. I have updated the NVidia driver from Nvidia site. Other drivers I could not find or I should say I not sure which one should download. But laptop is working fine again, no issues till now and I regularly install all Windows 10 updates. So do i need to search and install those drivers as it seems searching whole internet is a very tough job  ? 

 

I would like to inform you that lenovo driver site doesn't have any Windows 10 driver for my laptop, all listed drivers are for Windows 7 so I didn't download and install them.



#4 softwaremaniac

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Posted 16 August 2017 - 10:52 AM

Interesting, thanks for letting me know. Kaspersky was flagged as the cause in your dump. Monitor your PC for a week and let me know what's the status. If issues persist, we'll go looking for other drivers.



#5 sarkar

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Posted 27 August 2017 - 02:52 AM

Interesting, thanks for letting me know. Kaspersky was flagged as the cause in your dump. Monitor your PC for a week and let me know what's the status. If issues persist, we'll go looking for other drivers.

 

I came here to report that after removing ShareX from PC, I have not encountered any BSOD till now in almost 2 weeks. So it is almost certain that shareX was conflicting with something which was causing multiple BSOD on my PC. Anyway PC is running fine now and so problem is solved. Thanks for your help. You can close this thread. Thanks 



#6 softwaremaniac

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Posted 27 August 2017 - 10:02 PM

Thanks for letting me know.






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