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attn:Nasdaq: Prior problem remanifesting after "tweaking" repair


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8 replies to this topic

#1 MuPositive

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Posted 15 August 2017 - 04:17 PM

Hello,

I previously posted an issue, see:

 

https://www.bleepingcomputer.com/forums/t/650430/windows-7-icons-and-treeview-not-displaying-similar-to-previous-users-symptoms/

 

I was helped by Nasdaq. After trying a few things, using the "Tweaking.com" tool fixed my issue (Explorer thumbnails not displaying, cannot sort folders, tree-view disappears). However, after several days the issue came back unexpectedly. I figured this was because I had plugged in my external hard drive, which must have had the virus / malware / whatever problem is causing this behavior still on it, and my computer must have been reinfected by the drive. I reran the "tweaker" tool with the external drive plugged in, and it appeared to fix the issue again. However, after a week or two the problem came back.

 

Nasdaq or others - any advice about what to try next?

 

One interesting thing I discovered is that the problem does not appear to occur in safe mode.

 

Many thanks - Mu.


Edited by hamluis, 15 August 2017 - 06:10 PM.
Moved from MRL to Win 7 - Hamluis.


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#2 MuPositive

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Posted 15 August 2017 - 04:20 PM

I forgot to note - now since the problem has come back the second time, the Tweaking tool doesn't seem to affect it. 



#3 hamluis

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Posted 15 August 2017 - 06:09 PM

IMO...does not appear to be malware issue based on look at prior topic.  Moved from MRL to Win 7 for a look.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#4 MuPositive

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Posted 15 August 2017 - 08:39 PM

hamluis, thank you for your time and assistance.

 

Since you think this might be some issue with windows 7 config, I'll just mention again that this problem only started occurring after I installed a huge batch of windows updates that I had continually postponed for over a year. It did not happen immediately after installing them, but it was definitely sometime after.

 

You did not specify that I should run these diagnostics programs in safe mode so I have run them in normal mode. I used the portable version of speccy.

 

Thanks,

Mu

 

Speccy screenshot:  http://speccy.piriform.com/results/orqhXdHhrfg50eIWMtzeD4q

 

 

Minitoolbox output:

MiniToolBox by Farbar  Version: 17-06-2016
Ran by mu (administrator) on 15-08-2017 at 21:31:39
Running from "C:\Users\mu\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: N56VM Manufacturer: ASUSTeK COMPUTER INC.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/15/2017 05:07:18 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (08/15/2017 05:07:18 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_64) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (08/15/2017 05:00:31 PM) (Source: WinMgmt) (User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\EN-US\AACLIENT.MFL
 
Error: (08/15/2017 05:00:27 PM) (Source: WinMgmt) (User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\AACLIENT.MOF
 
Error: (08/15/2017 04:58:25 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\wbem\wmiprvse.exe; Description = Tweaking.com - Windows Repair; Error = 0x8007043c).
 
Error: (08/15/2017 04:49:35 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\wbem\wmiprvse.exe; Description = Tweaking.com - Windows Repair; Error = 0x8007043c).
 
Error: (08/15/2017 04:39:39 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\wbem\wmiprvse.exe; Description = Tweaking.com - Windows Repair; Error = 0x8007043c).
 
Error: (08/15/2017 08:34:50 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3. The value "x64" of attribute "processorArchitecture" in element "assemblyIdentity" is invalid.
 
Error: (08/15/2017 08:32:15 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (08/14/2017 05:51:41 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3. The value "x64" of attribute "processorArchitecture" in element "assemblyIdentity" is invalid.
 
System errors:
=============
Error: (08/15/2017 04:55:48 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\Windows\System32\IWMSSvc.dll
Error Code: 21
 
Error: (08/15/2017 04:55:46 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
Error: (08/15/2017 04:55:46 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (08/15/2017 04:55:45 PM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}
 
Error: (08/15/2017 04:55:40 PM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (08/15/2017 04:55:29 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ATKWMIACPIIO
avc3
discache
gzflt
spldr
truecrypt
trufos
Wanarpv6
 
Error: (08/15/2017 04:55:28 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: %%1068 = The dependency service or group failed to start.
 
Error: (08/15/2017 04:53:44 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\Windows\System32\IWMSSvc.dll
Error Code: 21
 
Error: (08/15/2017 04:53:38 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
Error: (08/15/2017 04:53:37 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Microsoft Office Sessions:
=========================
Error: (08/15/2017 05:07:18 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (08/15/2017 05:07:18 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_64) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (08/15/2017 05:00:31 PM) (Source: WinMgmt)(User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\EN-US\AACLIENT.MFL
 
Error: (08/15/2017 05:00:27 PM) (Source: WinMgmt)(User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\AACLIENT.MOF
 
Error: (08/15/2017 04:58:25 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\wbem\wmiprvse.exeTweaking.com - Windows Repair0x8007043c
 
Error: (08/15/2017 04:49:35 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\wbem\wmiprvse.exeTweaking.com - Windows Repair0x8007043c
 
Error: (08/15/2017 04:39:39 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\wbem\wmiprvse.exeTweaking.com - Windows Repair0x8007043c
 
Error: (08/15/2017 08:34:50 AM) (Source: SideBySide)(User: )
Description: assemblyIdentityprocessorArchitecturex64c:\program files\R\r-3.1.1\Tcl\bin64\tk85.dllc:\program files\R\r-3.1.1\Tcl\bin64\tk85.dll9
 
Error: (08/15/2017 08:32:15 AM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"UccApi,processorArchitecture="x86",type= "win32" ,version="15.0.0.0"C:\Program Files (x86)\Microsoft Office\Office15\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\Office15\UccApi.DLL1
 
Error: (08/14/2017 05:51:41 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityprocessorArchitecturex64c:\program files\R\r-3.1.1\Tcl\bin64\tk85.dllc:\program files\R\r-3.1.1\Tcl\bin64\tk85.dll9
 
=========================== Installed Programs ============================
7-Zip 9.20 (HKLM-x32\...\7-Zip) (Version:  - )
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 16.0.0.273 - Adobe Systems Incorporated)
Adobe Flash Player 25 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 25.0.0.148 - Adobe Systems Incorporated)
Alcor Micro USB Card Reader (HKLM-x32\...\{7CFE1371-8710-4846-9772-1F9A09F8EF2F}) (Version: 1.2.0142.68441 - Alcor Micro Corp.) Hidden
Alcor Micro USB Card Reader (HKLM-x32\...\AmUStor) (Version: 1.2.0142.68441 - Alcor Micro Corp.)
ASUS Smart Gesture (HKLM-x32\...\{4D3286A6-F6AB-498A-82A4-E4F040529F3D}) (Version: 1.0.32 - ASUS)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.0.12.13 - Atheros Communications Inc.)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0020 - ASUS)
Bitdefender Antivirus Free Edition (HKLM\...\BitDefender Gonzales) (Version: 1.0.21.1109 - Bitdefender)
BrainVision Analyzer 2.0.4 (HKLM-x32\...\{E4AF7F35-2DC1-422A-9638-0842D99F58AA}) (Version: 2.0.4 - Brain Products GmbH)
calibre (HKLM-x32\...\{75EA944A-4C53-4A0A-8B3B-E195EDAA626C}) (Version: 2.12.0 - Kovid Goyal)
CCleaner (HKLM\...\CCleaner) (Version: 5.05 - Piriform)
Cisco AnyConnect Secure Mobility Client  (HKLM-x32\...\Cisco AnyConnect Secure Mobility Client) (Version: 4.2.04018 - Cisco Systems, Inc.)
Cisco AnyConnect Secure Mobility Client (HKLM-x32\...\{4FB7B4ED-3BB9-4722-B3BC-46AB45173F0E}) (Version: 4.2.04018 - Cisco Systems, Inc.) Hidden
Curse (HKLM-x32\...\{DEE70742-F4E9-44CA-B2B9-EE95DCF37295}) (Version: 6.0.0.0 - Curse)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DAEMON Tools Lite (HKLM-x32\...\DAEMON Tools Lite) (Version: 4.48.1.0347 - Disc Soft Ltd)
Express Zip File Compression (HKLM-x32\...\ExpressZip) (Version: 3.03 - NCH Software)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 8.0.2.805 - Foxit Software Inc.)
gedit 2.30.1 (HKLM-x32\...\gedit_is1) (Version: 2.30.1 - GNOME)
GIMP 2.8.14 (HKLM\...\GIMP-2_is1) (Version: 2.8.14 - The GIMP Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 60.0.3112.90 - Google Inc.)
Google Drive (HKLM-x32\...\{A1238426-ECDF-4639-BE2F-8D12A97AE23C}) (Version: 2.34.5075.1619 - Google, Inc.)
Google Talk Plugin (HKLM-x32\...\{F9B579C2-D854-300A-BE62-A09EB9D722E4}) (Version: 5.41.3.0 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GWX Control Panel (HKLM-x32\...\UltimateOutsider_GwxControlPanel) (Version:  - UltimateOutsider)
HASP License Manager (HKLM-x32\...\HASP License Manager) (Version:  - )
HFSExplorer 0.23 (HKLM-x32\...\HFSExplorer) (Version: 0.23 - Catacombae Software)
Intel® OpenCL CPU Runtime (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version:  - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2696 - Intel Corporation)
Intel® PROSet/Wireless for Bluetooth® + High Speed (HKLM\...\{37EC048A-81A2-452A-8D1F-3BE2018E767D}) (Version: 15.1.0.0096 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.4.220 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{54EB8041-1115-4406-AA4B-44D236E84B3B}) (Version: 15.01.1000.0927 - Intel Corporation)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.37 - Irfan Skiljan)
Java 7 Update 55 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86417055FF}) (Version: 7.0.550 - Oracle)
K-Lite Codec Pack 11.5.0 Standard (HKLM-x32\...\KLiteCodecPack_is1) (Version: 11.5.0 - )
League of Legends (HKLM-x32\...\{E80C09B5-A296-47E9-BD4B-BCCF2FDCA13E}) (Version: 4.1.2 - Riot Games) Hidden
League of Legends (HKLM-x32\...\League of Legends 4.1.2) (Version: 4.1.2 - Riot Games)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
MATLAB R2013a (HKLM\...\Matlab R2013a) (Version: 8.1 - The MathWorks, Inc.)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Office Professional Plus 2013 (HKLM-x32\...\Office15.PROPLUS) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50906.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 (HKLM-x32\...\{d992c12e-cab2-426f-bde3-fb8c53950b0d}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
MiniTool Partition Wizard Home Edition 8.1.1 (HKLM-x32\...\{05D996FA-ADCB-4D23-BA3C-A7C184A8FAC6}_is1) (Version:  - MiniTool Solution Ltd.)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 54.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 54.0.1 (x86 en-US)) (Version: 54.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 54.0.1.6388 - Mozilla)
MusicBee 2.2 (HKLM-x32\...\MusicBee) (Version: 2.2 - Steven Mayall)
MusicBrainz Picard (HKLM-x32\...\MusicBrainz Picard) (Version: 1.3.2 - MusicBrainz)
NetWorx 5.4.2 (HKLM\...\NetWorx_is1) (Version:  - Softperfect)
NVIDIA 3D Vision Driver 376.54 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 376.54 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.6.0.74 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.6.0.74 - NVIDIA Corporation)
NVIDIA Graphics Driver 376.54 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 376.54 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.17 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.17 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
NvNodejs (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvNodejs) (Version: 3.6.0.74 - NVIDIA Corporation) Hidden
NvTelemetry (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvTelemetry) (Version: 2.4.10.0 - NVIDIA Corporation) Hidden
NvvHci (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvvHci) (Version: 2.02.0.5 - NVIDIA Corporation) Hidden
Outils de vérification linguistique 2013 de Microsoft Office - Français (HKLM-x32\...\{90150000-001F-040C-0000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
OverDisk (remove only) (HKLM-x32\...\OverDisk) (Version:  - )
qBittorrent 3.1.5 (HKLM-x32\...\qbittorrent) (Version: 3.1.5 - The qBittorrent project)
Qiqqa (HKLM-x32\...\{99AF0582-482B-4E5E-BB11-675354BF5E77}_is1) (Version: 73 - Quantisle Ltd.)
Qualcomm Atheros WiFi Driver Installation (HKLM-x32\...\{7D916FA5-DAE9-4A25-B089-655C70EAF607}) (Version: 3.0 - Qualcomm Atheros)
R for Windows 3.1.1 (HKLM\...\R for Windows 3.1.1_is1) (Version: 3.1.1 - R Core Team)
ReadCube (HKCU\...\ReadCube) (Version:  - Labtiva, Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8117 - Realtek Semiconductor Corp.)
RStudio (HKLM-x32\...\RStudio) (Version: 0.98.1025 - RStudio)
Sentinel Runtime (HKLM-x32\...\{2A414CBE-CDF3-48C6-A91B-D3D4522F8EB5}) (Version: 6.60.1.36770 - SafeNet Inc.)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM-x32\...\{90150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUS_{7F6C4883-A18C-459A-82C1-A2F9403F2DA6}) (Version:  - Microsoft)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 7.1.0370 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 3.6.0.74 - NVIDIA Corporation) Hidden
SketchUp 2017 (HKLM\...\{E59BD84C-169B-4F3F-AC5D-85127CF67051}) (Version: 17.2.2555 - Trimble, Inc.)
Skype™ 7.33 (HKLM-x32\...\{3B7E914A-93D5-4A29-92BB-AF8C3F66C431}) (Version: 7.33.105 - Skype Technologies S.A.)
Steam (HKLM-x32\...\Steam) (Version:  - Valve Corporation)
Switch Sound File Converter (HKLM-x32\...\Switch) (Version: 4.88 - NCH Software)
SyncBackFree (HKLM-x32\...\SyncBackFree_is1) (Version: 6.5.22.0 - 2BrightSparks)
TeamViewer 11 (HKLM-x32\...\TeamViewer) (Version: 11.0.76421 - TeamViewer)
TrueCrypt (HKLM-x32\...\TrueCrypt) (Version: 7.1a - TrueCrypt Foundation)
Tweaking.com - Windows Repair (HKLM-x32\...\Tweaking.com - Windows Repair) (Version: 3.9.35 - Tweaking.com)
Update for Skype for Business 2015 (KB3191873) 32-Bit Edition (HKLM-x32\...\{90150000-012B-0409-0000-0000000FF1CE}_Office15.PROPLUS_{15311040-9F9F-47CD-A027-4C26F3C55C82}) (Version:  - Microsoft)
Update for Skype for Business 2015 (KB3191876) 32-Bit Edition (HKLM-x32\...\{90150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUS_{0C5B0FE3-809E-4D71-B5F6-3EFDAA93C2E6}) (Version:  - Microsoft)
Update for Skype for Business 2015 (KB3191876) 32-Bit Edition (HKLM-x32\...\{90150000-002A-0000-1000-0000000FF1CE}_Office15.PROPLUS_{0C5B0FE3-809E-4D71-B5F6-3EFDAA93C2E6}) (Version:  - Microsoft)
Update for Skype for Business 2015 (KB3191876) 32-Bit Edition (HKLM-x32\...\{90150000-012B-0409-0000-0000000FF1CE}_Office15.PROPLUS_{0C5B0FE3-809E-4D71-B5F6-3EFDAA93C2E6}) (Version:  - Microsoft)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Vulkan Run Time Libraries 1.0.26.0 (HKLM\...\VulkanRT1.0.26.0) (Version: 1.0.26.0 - LunarG, Inc.)
Wacom Tablet (HKLM\...\Wacom Tablet Driver) (Version: 6.3.10w2 - Wacom Technology Corp.)
WebTablet FB Plugin 32 bit (HKLM-x32\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
WebTablet FB Plugin 64 bit (HKLM\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
Windows Driver Package - ASUS (ATP) Mouse  (08/27/2012 1.0.0.125) (HKLM\...\2BD897DEE9289F769D9176245811D5330A360B0B) (Version: 08/27/2012 1.0.0.125 - ASUS)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Zoner Photo Studio 17 (HKLM\...\ZonerPhotoStudio17_EN_is1) (Version: 17.0.1.12 - ZONER software)
Zotero Standalone 4.0.26 (x86 en-US) (HKLM-x32\...\Zotero Standalone 4.0.26 (x86 en-US)) (Version: 4.0.26 - Zotero)
 
========================= Memory info: ===================================
Percentage of memory in use: 67%
Total physical RAM: 6029.86 MB
Available physical RAM: 1968.2 MB
Total Virtual: 12057.9 MB
Available Virtual: 6200.25 MB
 
========================= Partitions: =====================================
1 Drive c: (MU_SYSTEM) (Fixed) (Total:111.57 GB) (Free:13.32 GB) NTFS
2 Drive d: (MU_LOCAL) (Fixed) (Total:698.63 GB) (Free:168.05 GB) NTFS
4 Drive g: (EXT_MAIN) (Fixed) (Total:931.48 GB) (Free:142.57 GB) NTFS
 
========================= Users: ========================================
User accounts for \\MUON
 
Administrator            Guest                    mu                       
 
 
**** End of log ****

Edited by hamluis, 16 August 2017 - 06:06 AM.


#5 hamluis

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Posted 16 August 2017 - 06:23 AM

OK, I don't really see anything pointing to more than possible file corruption.  Nothing indicating a possible malware issue, overheating, excess RAM usage by any process or any drive problems.

 

Is System Restore properly enabled?  Please check.  Tweaking.com attempts to automatically create restore points...but it cannot do so if SR is disabled by user.  So the errors re SR may or may not be relevant.

 

Then...run the chkdsk /r command on the SSD. 

 

Upon completion/reboot...run the sfc /scannow command.  Details at http://www.thewindowsclub.com/how-to-run-system-file-checker-analyze-its-logs-in-windows-7-vista .

 

If you have doubts about either ot the drives which are not your SSD...I suggest that you run the chkdsk /r command on each.

 

Let us know how the system then performs, please.

 

Louis



#6 joseibarra

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Posted 16 August 2017 - 08:13 AM

Since you know how to post screenshots can you show us what you mean by a screenshot of:

 

Explorer thumbnails not displaying

cannot sort folders

tree-view disappears

 

...and you are sure that you don't have these problems in Safe Mode (but other Safe mode limitations apply).

 

It could be that if you blindly installed a bunch of Windows Updates without looking at them (never a good idea) you may have installed a video driver that could be afflicting the way things look in Normal Mode.

 

In Safe Mode you would be using generic Windows display drivers so that might be a clue but lots of other things aren't loading too.

 

Your report says you have an NVIDIA GT 630M and the driver version is:

 

Driver version: 21.21.13.7654
 
To translate that into NVIDIA version shift the last decimal one place to the right and it becomes NVIDIA version:
 
376.54  (from 2012)
 
Looking at the NVIDIA page which is on this link:
 
 
They say the current driver for your GT 630M is 385.28
 
[attachment=196980:1.jpg]
 
I would not use any BETA driver so their 384.94 might be usable too.
 
Check the driver version in Device Manager so that you know what it is now and if you install a new driver you can check to be sure the driver version changes like this example:
 
[attachment=196981:untitled.jpg]
 
If things really do work well in Safe Mode it could be a startup program so you could go into msconfig Startup tab, disable all your non MS startup items reboot normally and see how things look.
 
If things are good, start enabling them one by one or a few at a time and see if the problem returns and by using a process of elimination (enabling disabling things) until you zero in on the startup item that when enabled brings with it the issues.

 

 

 

 


Edited by joseibarra, 16 August 2017 - 08:50 AM.

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.


#7 dc3

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Posted 16 August 2017 - 09:41 AM

As it was previously pointed out Safe Mode uses a generic Windows graphics driver.  If the problem doesn't resist in Safe Mode there's a very good chance that the problem is driver related.  If this turns out to be a third party Service causing this I would suggest performing a Clean Boot to find which Service is causing this.

 

How to perform a Clean Boot

Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.

1.  Click on the Start orb, then type msconfig.exe in the Search programs and files box.  

2.  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.

If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation.

3.  Click on the General tab.   

4.  Click the Selective startup option.

5.  Remove the check mark in the Load startup items  check box.

6.Click on the Services tab.

7.  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running.

8.  Click Disable all, this will remove all of the check marks in the Services list.

9.  Click on Hide all Microsoft services.  Click on Apply then OK 

Click on Restart in the window that opens.

When the computer is restarted it will boot normally. 

If the problem does not continue after the restart please do the following.  If the problem does persist this will mean that this is not a Service, it could be a third party Startup application.  If this is the case let me know and I will provide instructions for checking out the Startup applications.

10.  Divide the number of these services by two and you place checks in the first half of these, then restart
the computer.
 
11.  If the problem doesn't return in those services remove the checks and place checks in the remaining
services.

12.  When you find which half the service is in go on to the next step.  

13.  In the half that the problem came back in you should remove the checks from the first half or the
services.

14.  Restart the computer.  If it isn't in the first half of these services, do the same with the last half of the
services.

15.  Once you have narrowed it down to the last three or four services remove the checks one at a time till
you find the service at fault.

Once you have found the service post it in your topic.  Do not take any action until I suggest the next step.


 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 MuPositive

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Posted 28 August 2017 - 08:39 PM

Thank you all for the replies. As a note, please do not lock this topic for the next month if possible. I am getting married (!) and I don't have time to try these suggestions until late next month. But I very much appreciate all the ideas. Best, Mu



#9 dc3

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Posted 29 August 2017 - 08:23 AM

As a general rule topics aren't closed here at Bleeping Computer.  We will be here when you return.

 

Congratulations on your upcoming nuptials.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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