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Weird wake-up(s) from sleep mode


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#1 unopie

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Posted 15 August 2017 - 10:24 AM

Let my try to explain the problem I've had for a while.

 

Anytime that I would put the computer into sleep mode, 8/10 times when I would wake it back up, the background would be black, however the clock text and "Like what you see" text would still show. Then trying to put in my pin, by pressing any key, the pin screen would be replaced by all black, with a single window in the middle telling me my Recycle bin on my C: drive was corrupt. The windows acts like its frozen, and although I can move the mouse, I can't interact with the window. 

 

I would have to restart every time this happened, until one day I just entered my pin anyways at that screen and then it let in on to the desktop. Nothing seemed out of place. The fact that I can still enter my pin when the corrupt screen shows up makes me think that it has something to do with windows dynamic wallpapers.

 

The amount of time that it is asleep doesn't seem to matter that much. However it does favor the longer that its in sleep mode.

 

All help with this is appreciated.

 

Here is speccy for help:

 

cfa27f191f8c5c86959fb31f4ef75945.png



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#2 dc3

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Posted 15 August 2017 - 10:31 AM

The Speccy is incomplete.  If you had followed the instruction fully it would have created a link in your topic which when clicked/tapped on will open a new page with the full Speccy Snapshot.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.

When Speccy opens Click on File which is in the upper left portion of the screen, then click on Publish Snapshot.

In the following screen click on Copy to Clipboard.

 In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 


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#3 unopie

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Posted 15 August 2017 - 10:42 AM

Sorry about that, heres the snapshot:

 

http://speccy.piriform.com/results/DjzTfa20Mc7baTvjyW2mJYE

 

Roseflower,

 

You can make your own topic by clicking the "Start New Topic" button on the previous page, you will get more specialized help then.


Edited by unopie, 15 August 2017 - 10:46 AM.


#4 dc3

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Posted 15 August 2017 - 11:27 AM

Thank you for resposting the Speccy.

 

One problem I've seen with a Speccy Snapshot is that it occasionally produces specifications which obviously can't be correct.  In this case it is reporting your PSU rail voltages as the following.

 

+3.3V: = 2.016 V
+5V: = 3.387 V
+12V: = 0.048 V

 

Obviously these specs can't be correct, the computer would start on those voltages.  The best two ways to view these rail voltages is to use a voltmeter to read the different rail voltages, or look in the BIOS to see what is listed there.  The voltages seen in the BIOS are only as accurate as the sensors being used to read these temperature.

 

I'm curious as to why you haven't used the SSD for the operating system?  I found my computer to be much faster after switching to a SSD for the operating system.

 

A side note:  I received a PM from roseflower, I suggested that they open their own topic and explained that posting their problem in another member's topic usually creates confusion and detracts from the OP's problem.


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#5 unopie

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Posted 15 August 2017 - 11:42 AM

Yeah that would probably be bad if my psu gave those voltages, I'll see what my bios says before I get my voltmeter out.

Bios says that all the voltages are good, had to take picture with my phone because print screen wasn't working.

Big picture in spoiler:

Spoiler

 

I hadn't really gotten around to figuring out how to move my operating system after I bought my SSD. I'd be happy if you could provide any links that I could use.



#6 dc3

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Posted 15 August 2017 - 12:13 PM

there are a couple of ways to install the operating system on the ssd.  One of these would be to use a program like Macrium Reflect to clone the two partitions on the hdd and then load them onto the ssd.  But there is a problem with going this route, you need to have enough free space on the ssd to clone the two partitions from the hdd.  The problem here is that the combined partitions (0 and 1) are in excess of 388GB, the ssd only has a capacity of 232GB, the ssd isn't large enough to do this.

 

The other option would be to install the operating system on the ssd, download the needed updates, then use the hdd to hold your other third party applications. 

 

Edited to add:  Your link (spoiler) doesn't work.


Edited by dc3, 15 August 2017 - 12:14 PM.

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#7 unopie

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Posted 15 August 2017 - 12:28 PM

Hmmm, oh well here is the direct link for the picture. Thanks for the SSD info.

 

https://cdn.discordapp.com/attachments/211174728596062208/347069016826970112/image.jpg



#8 dc3

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Posted 15 August 2017 - 01:09 PM

As I suspected, the temperatures the Speccy included were way  way  way off.

 

As for the original problem, have you checked in the Power Settings to see if there have been any changes made there?

 

Since this is a Windows 10 problem you may benefit by running sfc /scannow.

 

sfc /scannow for Windows 10

Please run System File Checker.

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

Important:  There will be a short message at the end of the scan informing you of the results.  If you receive the message "no integrity violations were found" you don't need to do anything else, no corrupt files were found.  You should watch the scan to see the results at the end of the scan.

This needs to be run using an Administrator account.  

You will need to open the Command Prompt to run the sfc /scannow.  The easiest way to do this is to press the Windows key and the X key.   A menu will open with the option Command Prompt (Admin), click on this.  This will open the Command Prompt.

Important:  Depending on which version of Windows 10 you are using the option in the menu for Command Prompt (Admin) may have been replaced with Windows PowerShell (Admin).  The command used here needs to be run from the Command Prompt (Admin).  

To switch the option back from Windows PowerShell (Admin) open the start menu, tap/click on Settings, then select Personalization, then Taskbar.

Under Taskbar you will see the option Replace Command Prompt with Windows PowerShell in the menu when I right-click the start button or press Window key + X key.  Move the switch so that Command Prompt (Amin) is on.

If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.

Copy and paste the command below in the Command Prompt, then press Enter.

sfc /scannow

This scan will take a while to run, please do not abort the scan as this can result in damage to the operating system.

If integrity issues are found in the scan please post the CBS log using the instructions below.

To find sfc /scannow log click/tap on File Explorer, select the drive which Windows is installed on (this usually is the C: drive), click/tap on Windows, then Logs, then CBS.  If there are more than one log you can identify the log you want by the date and time it was run.  

Copy and paste the log at the host website I've suggested below.

This log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.

 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 unopie

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Posted 15 August 2017 - 02:05 PM

SFC did not pick up anything. 

 

Checked Power Settings and nothing seems to be out of the ordinary. 



#10 dc3

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Posted 15 August 2017 - 02:12 PM

I don't use sleep mode, therefore I have never spent any real effort in troubleshooting it.  I know that there are others here who are more knowledgeable about this aspect of Windows than I am.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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