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Problem with what I believe is a Malware


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7 replies to this topic

#1 Jayem13

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Posted 14 August 2017 - 10:39 PM

This message appears every time I turn on my PC. It's been doing this for at least 7 months now. 
Any help will be appreciated. Thanks :)

 

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#2 nasdaq

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Posted 15 August 2017 - 08:13 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===


:step1: Please download Malwarebytes Anti-Malware from here
  • Right-click on the MBAM icon and select Run as administrator to run the tool.
  • Click Yes to accept any security warnings that may appear.
  • Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
  • On the left menu pane click the Settings tab, and then select the Protection tab on the top.
  • Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.
  • Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
  • Note: The scan may take some time to finish, so please be patient.
  • If potential threats are detected, ensure to checkmark all the listed items, and click the Quarantine Selected button.
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.
Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===

:step2: Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

:step3: Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===

Please post the logs.

Let me know if the problems persists.
==============================

#3 Jayem13

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Posted 15 August 2017 - 09:50 AM

Attached here is the log file from Malwarebytes. Thanks :)



#4 nasdaq

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Posted 15 August 2017 - 01:18 PM

Waiting for the other logs.

#5 Jayem13

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Posted 15 August 2017 - 10:23 PM

Waiting for the other logs.

 
AdwCleaner doesn't work for me. It stops responding after I press Scan
 
Here is from FRST.txt:
 
Edit: someone told me not to leave this kind of information to any websites for a long time. I'm still truly grateful to fixing my PC :)

Edited by Jayem13, 16 August 2017 - 02:18 PM.


#6 nasdaq

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Posted 16 August 2017 - 07:44 AM

Hi,

Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM\...\Run: [] => [X]
HKLM\...\Run: [tmpFBCC] => C:\Users\home\AppData\Local\Temp\tmpFBCC.tmp.vbs [87298 2016-02-27] () <==== ATTENTION
HKLM\...\Run: [TMPFBC~1] => C:\Users\home\AppData\Local\Temp\TMPFBC~1.VBS [87298 2016-02-27] () <==== ATTENTION
HKU\S-1-5-21-1933915613-1827500123-877985796-1000\...\Run: [AdobeBridge] => [X]
HKU\S-1-5-21-1933915613-1827500123-877985796-1000\...\Run: [Microsoft Excel] => wscript.exe //B "C:\Users\home\AppData\Roaming\Microsoft Office\\Microsoft Excel.WsF"
HKU\S-1-5-21-1933915613-1827500123-877985796-1000\...\Run: [Ezgtion] => C:\Windows\System32\regsvr32.exe "C:\Users\home\AppData\Local\Udrsmedia\BridgectrlSpl.dll" <==== ATTENTION
HKU\S-1-5-21-1933915613-1827500123-877985796-1000\...\Run: [tmpFBCC] => C:\Users\home\AppData\Local\Temp\tmpFBCC.tmp.vbs [87298 2016-02-27] () <==== ATTENTION
HKU\S-1-5-21-1933915613-1827500123-877985796-1000\...\Run: [TMPFBC~1] => C:\Users\home\AppData\Local\Temp\TMPFBC~1.VBS [87298 2016-02-27] () <==== ATTENTION
HKU\S-1-5-21-1933915613-1827500123-877985796-1000\...\Winlogon: [Shell] C:\Windows\expstart.exe [916480 2017-04-25] () <==== ATTENTION
HKU\S-1-5-21-1933915613-1827500123-877985796-1000\...409d6c4515e9\InprocServer32: [Default-shell32] C:\Users\home\AppData\Local\Udrsmedia\BridgectrlSpl.dll ATTENTION
Startup: C:\Users\home\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\tmpFBCC.tmp.vbs [2016-02-27] ()
GroupPolicyScripts: Restriction <==== ATTENTION
SearchScopes: HKLM -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-21-1933915613-1827500123-877985796-1000 -> ToolbarSearchProviderProgress {96bd48dd-741b-41ae-ac4a-aff96ba00f7e}
SearchScopes: HKU\S-1-5-21-1933915613-1827500123-877985796-1000 -> {95B7759C-8C7F-4BF1-B163-73684A933233} URL = hxxp://mysearch.avg.com/search?cid={CEE31CEA-261B-4A44-B741-5B08DFEABDB7}&mid=c787f678b72e47d291dd9128c0705b66-ca9f13dc6c3a0d8e16cc74985a7ec35b87c46574&lang=en&ds=px011&coid=avgtbdispx&cmpid=&pr=sa&d=2014-04-08 21:03:01&v=18.0.5.292&pid=safeguard&sg=&sap=dsp&q={searchTerms}
SearchScopes: HKU\S-1-5-21-1933915613-1827500123-877985796-1000 -> {96bd48dd-741b-41ae-ac4a-aff96ba00f7e} URL = hxxp://www.bigseekpro.com/search/browser/danielnetsoftware/{A8FAC96E-F2CC-47CA-98AC-4F1A5E685CA4}?q={searchTerms}
Toolbar: HKU\S-1-5-21-1933915613-1827500123-877985796-1000 -> No Name - {434D472D-5637-006A-76A7-7A786E7484D7} -  No File
Toolbar: HKU\S-1-5-21-1933915613-1827500123-877985796-1000 -> No Name - {434D472D-5350-006A-76A7-7A786E7484D7} -  No File
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} hxxp://java.sun.com/update/1.8.0/jinstall-1_8_0_25-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_67-windows-i586.cab
Handler: WSISVCUchrome - {78A543EB-3A61-4ED3 -  No File
FF user.js: detected! => C:\Users\home\AppData\Roaming\Mozilla\Firefox\Profiles\1ctexx6b.default\user.js [2014-08-01]
FF SearchEngineOrder.1: Mozilla\Firefox\Profiles\1ctexx6b.default -> Web Search
FF Extension: (eBay Shopping Assistant) - C:\Users\home\AppData\Roaming\Mozilla\Firefox\Profiles\1ctexx6b.default\Extensions\{7e80e173-7e63-464e-8252-fe170b15c15a} [2017-06-16]
FF Extension: (Start Page) - C:\Users\home\AppData\Roaming\Mozilla\Firefox\Profiles\1ctexx6b.default\Extensions\{a192bf54-089f-4325-ac25-7eafcd17a342} [2017-06-16]
FF HKU\S-1-5-21-1933915613-1827500123-877985796-1000\...\SeaMonkey\Extensions: [mozilla_cc2@internetdownloadmanager.com] - C:\Program Files\Portable\Internet Download Manager v6.15.2\idmmzcc2.xpi => not found
FF SearchPlugin: C:\Program Files\mozilla firefox\browser\searchplugins\safeguard-secure-search.xml [2014-04-08]
FF Plugin: @java.com/JavaPlugin -> C:\Program Files\Java\jre1.8.0_25\bin\new_plugin\npjp2.dll [No File]
FF Plugin: @java.com/JavaPlugin,version=11.25.2 -> C:\Program Files\Java\jre1.8.0_25\bin\plugin2\npjp2.dll [2014-10-20] (Oracle Corporation)
FF Plugin: @pandonetworks.com/PandoWebPlugin -> C:\Program Files\Pando Networks\Media Booster\npPandoWebPlugin.dll [No File]
FF Plugin HKU\S-1-5-21-1933915613-1827500123-877985796-1000: @tools.google.com/Google Update;version=3 -> C:\Users\home\AppData\Local\Google\Update\1.3.29.1\npGoogleUpdate3.dll [No File]
CHR StartupUrls: Default -> "hxxp://www.google.com/","hxxps://www.google.com/","hxxp://ph.yhs4.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wny_ir_15_14&param1=1&param2=f%3D7%26b%3DChrome%26cc%3Dph%26pa%3DWinYahoo%26cd%3D2XzuyEtN2Y1L1QzuyD0AyCyB0BtDzy0D0AyC0CyEzy0E0FyEtN0D0Tzu0StCtCzzyCtN1L2XzutAtFzytFzztFtDtN1L1CzutN1L1G1B1V1N2Y1L1Qzu2StB0ByD0DtB0D0FtAtG0EzzyEyCtGtDtCtC0FtG0CtD0D0BtGtDtA0ByDzy0DtDtCyD0FtBtC2QtN1M1F1B2Z1V1N2Y1L1Qzu2S0BtBzy0Azy0DtCtBtG0F0... (long line)
CHR Extension: (Chrome Web Store Payments) - C:\Users\home\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2017-03-09]
CHR Extension: (Chrome Media Router) - C:\Users\home\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-08-09]
CHR HKLM\...\Chrome\Extension: [jbolfgndggfhhpbnkgnpjkfhinclbigj] - <no Path/update_url>
S3 FileZilla Server; "C:\xampp\filezillaftp\filezillaserver.exe" [X]
S3 rpcapd; "%ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini" [X]
S3 1394hub; C:\Windows\System32\svchost.exe [20992 2009-07-14] (Microsoft Corporation) <==== ATTENTION (no ServiceDLL)
U3 a0ob75eq; C:\Windows\system32\Drivers\a0ob75eq.sys [0 ] (Microsoft Corporation) <==== ATTENTION (zero byte File/Folder)
C:\Users\home\AppData\Local\Temp\tmpFBCC.tmp.vbs
C:\Users\home\AppData\Local\Temp\TMPFBC~1.VBS
C:\Users\home\AppData\Roaming\Microsoft Office\
C:\Windows\expstart.exe
C:\Users\home\AppData\Local\Udrsmedia
C:\Users\home\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\tmpFBCC.tmp.vbs
C:\Program Files\mozilla firefox\browser\searchplugins\safeguard-secure-search.xml
C:\Windows\system32\Drivers\a0ob75eq.sys

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.

Include the Addition.txt log that was created by the Farbar tool.
===

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

You can manually check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882

When installed you will be prompted to remove old version(s) of Java accept it.

Please let me know what problem persists with this computer.

#7 Jayem13

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Posted 16 August 2017 - 10:26 AM

It worked! I'm not getting the message anymore after turning my PC on. Thank you so much you guys are amazing :)



#8 nasdaq

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Posted 16 August 2017 - 01:00 PM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/


https://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
Simple and easy ways to keep your computer safe and secure on the Internet.
===




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