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Yahoo problem or my computer problem?


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#1 Robert Sukovich

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Posted 14 August 2017 - 10:33 AM

Greetings.  Re: Windows 7 Pro O/S

     

     My homepage is Yahoo where I read most of the news of the day.  The problem I am having is when I read a lead-in to a story, there is a button which says "read more" and when I click on that to continue the story, the page reverts to a whole new page of events that took place weeks ago. So far, I have not way o contacting Yahoo that would answer the question since all of their contact information is "tailored" to what they want you to ask rather thank compose a written problem such as I have done here. Thank You


Edited by hamluis, 14 August 2017 - 10:53 AM.
Moved from Win 7 to Web Browsing/Email - Hamluis.


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#2 Chris Cosgrove

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Posted 14 August 2017 - 05:30 PM

What browser are you using ?

 

This sounds like your browser is looking up its cache of old pages rather than looking at the web-site for the latest one. Two things you could try. The first is use the refresh button - it looks like an arrow in the shape of a three quarter circle. If you click on this you should load a fresh copy of the page. The second is to clear your browser's cache but to tell you how to do it I would need to know what browser you are using.

 

An alterntive way to clear the cache would be to run Ccleaner by Piriform. If you don't have it on your system it is a free download from BC.

 

Chris Cosgrove



#3 SerPopoy

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Posted 15 August 2017 - 12:46 AM

@Robert

try scanning your computer for computer viruses, use combofix or malwarebytes for scanning/cleaning your pc.

 

Link for Malwarebyttes Anti-Malware:

https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

 

Link for Combofix:

https://www.bleepingcomputer.com/download/combofix/

 

 

GLHF!



#4 Chris Cosgrove

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Posted 15 August 2017 - 06:18 PM

I must disagree with SerPopoy #3.

 

Do NOT use Combofix unless you are experienced or trained in its use.

 

If you look around BC you will find a number of cases where inexperienced users of Combo fix have thoroughly bricked their computers. Malwarebytes is safe to use.

 

Chris Cosgrove



#5 britechguy

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Posted 15 August 2017 - 06:46 PM

I will reinforce Chris's statement:  Do not use ComboFix except under the direction of a staff member were your issue to eventually be escorted to the Malware Removal Logs Forum.

 

The first thing I'd suggest you do is to clear your browser cache.  Cache corruption can cause all sorts of inexplicable misbehaviors.  You can web search on the browser you're using and "clear cache" and a plethora of step-by-step instruction sets for doing so will appear.


Brian  AKA  Bri the Tech Guy (my website address is in my profile) Windows 10 Home, 64-bit, Version 1709, Build 16299

       

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#6 SerPopoy

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Posted 15 August 2017 - 10:44 PM

Sorry for the bad post, please listen to the experienced Techs here. They know the proper approach to this problem.



#7 Robert Sukovich

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Posted 16 August 2017 - 03:25 PM

I have tried everything suggested including CCCleaner. The refresh button is not available after I click on to a story the first time. That is to say when I click on to my home page (Yahoo) the refresh button is available and at that point I don't have a reason to refresh. After I click on to read a story, the refresh button is no longer available. 



#8 britechguy

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Posted 16 August 2017 - 04:46 PM

Have you considered uninstalling and reinstalling your web browser?

 

I still cannot picture, precisely, what's happening.  If an actual control on the web browser's own toolbar is being made to disappear, and this persists after an uninstall/reinstall sequence, I'd suspect some sort of infection and I would follow-up with a post to the "Am I infected?  What do I do?" forum after having read these instructions, Before You Post About A Problem


Brian  AKA  Bri the Tech Guy (my website address is in my profile) Windows 10 Home, 64-bit, Version 1709, Build 16299

       

    Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
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#9 Robert Sukovich

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Posted 16 August 2017 - 10:23 PM

In an effort to clarify the problem further for Moderator.  Imagine that you click on to your home page through IE with the result in seeing an array of pictures and stories with the current events and in my case, the home page is Yahoo. If I see a story line that I want to read about, I click on it and I am usually  presented with a picture and bellow that is a synopsis or a short version of what the story is about. Now, at the bottom of that synopsis, is a button "Read More" and if you wish to read more of what the story is, you click on that button (read more) and you are presented with a full blown story about the subject. Now, fast forward to about a week or days days later and you access a story line by clicking on it and you get that usual picture with a synopsis/explanation of what the story is about and you decide that it is interesting enough to click on that "Read More" button to read more about the story but instead of getting more about that story after you hit that "Read More" button, the page reverts back to the home page that was there about a week or 10 days ago. 



#10 britechguy

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Posted 16 August 2017 - 11:00 PM

Well, I'm back to square one, sort of:

 

1.  Clear all browser cache, and cookies this time, too.  (Yes, I know it makes it a PITA to have to log in all over the place again, but do it anyway).

 

2.  If number one does not work please try what you're doing in any other web browser than the one you've been using to see if the behavior carries over.  If it does not then we've at least isolated it to a specific browser, and report back on what browser works correctly versus which one is exhibiting the problematic behavior.  It really can, and usually does, matter which browser(s) you're using and to know which is misbehaving.


Brian  AKA  Bri the Tech Guy (my website address is in my profile) Windows 10 Home, 64-bit, Version 1709, Build 16299

       

    Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
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#11 msulli2472

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Posted 22 August 2017 - 12:31 PM

I am having the same problem. I am using IE 11. I have cleared the cache.

 

As noted previously, if I see a story line that I want to read about, I click on it and I am usually  presented with a picture and bellow that is a synopsis or a short version of what the story is about. Now, at the bottom of that synopsis, is a button "Read More" and if you wish to read more of what the story is, you click on that button (read more) and you are presented with a full blown story about the subject. Now, fast forward to about a week or days days later and you access a story line by clicking on it and you get that usual picture with a synopsis/explanation of what the story is about and you decide that it is interesting enough to click on that "Read More" button to read more about the story but instead of getting more about that story after you hit that "Read More" button, the page reverts back to the home Yahoo page that was there about a week or 10 days ago. 

 

This problem does not exist when using Chrome.

 

Any suggestions would be welcome.



#12 britechguy

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Posted 22 August 2017 - 05:45 PM

Those who continue using IE also have to realize that as time goes on it is becoming less and less compatible as web coding changes and it is not being updated other than for security.

 

IE has, for all practical intents and purposes, been orphaned by Microsoft.  It is at end of life.

 

It would be wise to consider using MS-Edge if you have Windows 10 and want to stay with an MS browser and to use one of the major competitors, e.g., Chrome, Firefox, Opera, Chromium, if you are on another Windows platform.


Brian  AKA  Bri the Tech Guy (my website address is in my profile) Windows 10 Home, 64-bit, Version 1709, Build 16299

       

    Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
             ~ Lauren Bacall
              

 


#13 TsVk!

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Posted 22 August 2017 - 10:23 PM

Internet Explorer, the best browser to download Firefox with since 2002. :lmao:



#14 Robert Sukovich

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Posted 22 August 2017 - 10:32 PM

OK. I started with the same routine going to IE to get to my Yahoo home page and the result is the same although the old page that I was getting has been overridden with a new old page. On the other hand, I did navigate to the Yahoo page via Google Chrome and I picked out three stories where I was presented with the "read more" button and upon clicking on that button. I was presented, in all cases, with an opportunity to read the complete story. Too, the stories pages were headed with the sources as well. So, it seems to be boiling down to a problem with IE. 



#15 Robert Sukovich

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Posted 22 August 2017 - 10:37 PM

I don't have Windows 10, so I cannot use MS-Edge.  I had it at one time but I couldn't stand that when I wanted to save a website Icon to my desktop, it came in the form of a Google ball, so if I had 30 to Forty websites that I wanted  an "easy go" to in the form of an Icon on my desktop it looked like some kind of bingo game played with a bunch of Google balls facing me from a loaded desktop. I thought about getting it again, but the cost is prohibitive to me. 






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