Hi it's not happening error message unable to access image?
What is not happening?
When support is being provided remotely, such as this, precision in reporting what you did, error messages, what actually occurs, and what doesn't occur that you think should be occurring, is essential to assisting you. The what you actually did, e.g., "I tried to run the DISM command in an Command Prompt session with elevated Admin privileges," and what actually happened, e.g., "I immediately got an error message that stated, 'Insert actual message text here,'" is the bare minimum.
Otherwise assistants are left grasping at straws.
It is essential that I have the Version and Build numbers. If the "winver" command is not showing up after you hit WinKey and type that word (sans quotes) then your system is seriously compromised.
Edited by britechguy, 15 August 2017 - 01:05 PM.
Brian AKA Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134
Memory is a crazy woman that hoards rags and throws away food.
~ Austin O'Malley