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USB Error Code 38


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#1 B5Anteros

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Posted 13 August 2017 - 12:47 PM

Hello all, it's been awhile.

 

     I have a Seagate External portable hard drive with 2TB of space which has been working fine until recently. Now, the PC will not recognize it and I get the following message:

 

          "Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38) The driver could not be loaded because a previous version of the driver is still in memory."

 

   There is nothing wrong with the drive as it works normally on another PC (which isn't mine.) I have tried uninstalling the controller, updating drivers, unplugging all other USB storage devices. Nothing works. The Microsoft tech site is useless as have all others that I have tried. They mark their topics "Solved" but not for me. I'm hoping someone here can help me.

 

Thank you in advance!

Attached Files


HP Envy 1417c = Intel i7 3770 at 3.4 GHz = 12 GB RAM = Pegatron 2AD5 Motherboard = 2TB Seagate ST2000DM001-9YN164 Disk Device = Several External HD's = 2 GB NVIDIA GeForce GT 630 = Windows 8 64 bit = Mozilla Firefox = Avast Free = Windows Defender.


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#2 Chris Cosgrove

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Posted 13 August 2017 - 04:59 PM

Information on your computer and OS would have been useful. Have you tried power cycling it ?

 

If a desktop, shut down, switch the PSU to 'Off' and remove the power cord, then hold the computer 'Start' button down for about 30 seconds.

 

If a laptop, shut down, disconnect the charger lead and remove the battery, then hold the 'Start' button down for about 30 seconds.

 

Then reconnect the power, boot and see if the problem is resolved. If this driver is in memory this procedure should clear your RAM so that nothing is still in memory.

 

Chris Cosgrove



#3 B5Anteros

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Posted 13 August 2017 - 06:33 PM

I will give this a shot, thank you., though I'm not sure how to switch the PSU to off.  As for my PC and OS info it's in my signature,  as suggested by this site. :-)


Edited by hamluis, 19 August 2017 - 05:35 AM.

HP Envy 1417c = Intel i7 3770 at 3.4 GHz = 12 GB RAM = Pegatron 2AD5 Motherboard = 2TB Seagate ST2000DM001-9YN164 Disk Device = Several External HD's = 2 GB NVIDIA GeForce GT 630 = Windows 8 64 bit = Mozilla Firefox = Avast Free = Windows Defender.


#4 B5Anteros

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Posted 13 August 2017 - 07:17 PM

So apparently my PSU does not have a switch but I tried everything else you suggested and it didn't work.

 

[Edit] Sigh... I got tired of this and did a system restore point to two weeks ago. That fixed the problem.

 

Thank you for your help. :thumbup2:


Edited by hamluis, 19 August 2017 - 05:36 AM.

HP Envy 1417c = Intel i7 3770 at 3.4 GHz = 12 GB RAM = Pegatron 2AD5 Motherboard = 2TB Seagate ST2000DM001-9YN164 Disk Device = Several External HD's = 2 GB NVIDIA GeForce GT 630 = Windows 8 64 bit = Mozilla Firefox = Avast Free = Windows Defender.


#5 JohnC_21

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Posted 13 August 2017 - 08:45 PM

Next time you run into the problem take a look at device cleanup cmd. This will delete all non-present USB devices. Do this with the external detached. The next time you attach it after using the utility the driver will be installed again.

 

http://www.uwe-sieber.de/misc_tools_e.html



#6 B5Anteros

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Posted 14 August 2017 - 02:20 PM

Thank you!


Edited by hamluis, 19 August 2017 - 05:36 AM.

HP Envy 1417c = Intel i7 3770 at 3.4 GHz = 12 GB RAM = Pegatron 2AD5 Motherboard = 2TB Seagate ST2000DM001-9YN164 Disk Device = Several External HD's = 2 GB NVIDIA GeForce GT 630 = Windows 8 64 bit = Mozilla Firefox = Avast Free = Windows Defender.


#7 Chris Cosgrove

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Posted 14 August 2017 - 05:10 PM

@B5Anteros #3

 

Sorry !  I never even noticed your signature but I am glad you got the problem solved.

 

Chris Cosgrove



#8 B5Anteros

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Posted 16 August 2017 - 11:08 AM

Eh, it happens. Thank you for your time and effort. :)


Edited by hamluis, 19 August 2017 - 05:37 AM.

HP Envy 1417c = Intel i7 3770 at 3.4 GHz = 12 GB RAM = Pegatron 2AD5 Motherboard = 2TB Seagate ST2000DM001-9YN164 Disk Device = Several External HD's = 2 GB NVIDIA GeForce GT 630 = Windows 8 64 bit = Mozilla Firefox = Avast Free = Windows Defender.





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