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How to Fix your BSOD


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#1 usasma

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Posted 13 August 2017 - 12:14 PM

This is from my webpage here:  http://www.carrona.org/bsodfix.html

There is further information on the webpage that discusses these things in a bit more detail..

 

How to troubleshoot your own BSOD.

The easiest way that I've found is:
- Update your BIOS/UEFI to the latest available version
- Get ALL Windows Updates
- Get ALL OEM updates (for your system or for your motherboard) (it's better to uninstall, then install a fresh copy)
- Update any attached devices (that didn't come with the system or with the motherboard (it's better to uninstall, then install a fresh copy)
- Update any software that was installed after you first got the system or the motherboard (it's better to uninstall, then install a fresh copy)
- Run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html  The first few are bootable - so you can do them even if you can't boot to Windows.


If this doesn't fix it, then...
Backup your stuff (as this will wipe the system clean) and then try a clean install of Windows...

A clean install is:
- Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
- The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
- Windows is fully updated after it's installed.  That's ALL updates - none excepted.
- NO 3rd party software is installed.
- There are no errors in Device Manager (if you find any, post back for suggestions).

This will wipe everything off of the computer, so it's advisable to backup your stuff first.
Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM's recovery media) - but do this BEFORE you start the clean install! 

If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.
One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them :(
Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

The point of doing this (the clean install) is to:
- rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
- rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
- so, if the problem continues, it must be a hardware problem.

OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.

Then, if the problem still happens after doing the clean install, I suggest running hardware diagnostics:
Ensure that you have completed these free diagnostics:  http://www.carrona.org/hwdiag.html
The first few are bootable - so you can do them even if you can't boot to Windows.
If the system is UEFI based (if the system came with W8 or W10, it's most likely UEFI based), post back if you have troubles booting to the media.

Then, if all of the diagnostics pass, try this stripdown procedure to find the problem device:  http://www.carrona.org/strpdown.html
This procedure works well for desktop systems - both OEM and custom-built - but doesn't work well with laptops (as most components are built into the motherboard).
On most laptops the only components you can easily remove are the hard drive, RAM, and wireless card.


Edited by usasma, 01 September 2017 - 06:43 AM.

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

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#2 bwv848

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Posted 13 August 2017 - 05:38 PM

Great guide, John! :) Sure it will help loads of people!


Edited by bwv848, 13 August 2017 - 05:42 PM.


#3 jcgriff2

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Posted 07 September 2017 - 04:02 PM

Very nice guide, John.

 

John


Microsoft MVP 2009-2015




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