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Windows Store cannot download/update apps


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#1 N1GHTMAR3

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Posted 12 August 2017 - 09:02 PM

I've been having an issue where Windows Store behaves strangely whenever attempting to download or update any app. The download status bar that displays beside a pending app in the "Downloads and Updates" section of the store basically does this in an infinite loop:

 

ValidForkedEasternglasslizard-size_restr

 

The pause/stop buttons appear for exactly one frame and can be clicked on with proper timing, but upon resuming the download, the same glitch happens. This issue occurs with every single app I've tried, on both of the SSDs I have. I've tried many steps to try and resolve the issue, though none of them have resulted in any success:

  • Restarting my computer
  • Making sure W10 was up to date
  • Signing out and back in to the store
  • Running WSReset.exe
  • Stopping and starting the Windows Update service
  • Temporarily uninstalling AVAST (it has caused complications like this before, but not this time)
  • Scanning for malware with both AVAST and MBAM, neither showed any positives
  • Uninstalling and reinstalling the Store app with PowerShell

I don't know what to try at this point, so any further steps I can take or any advice would be greatly appreciated. I can provide additional information if needed. Thank you.


Edited by N1GHTMAR3, 12 August 2017 - 09:04 PM.


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#2 Matteo225

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Posted 12 August 2017 - 10:48 PM

You can follow these steps on how to repair your Windows Store app through the Windows Powershell:
  • Type Windows Powershell in the Cortana search bar, then select Windows Powershell.
  • Type Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}.
  • Press the Enter.
If repairing through the Windows Powershell still didn't work, you should create another administrator account then observe if the issue persists.

Edited by Matteo225, 12 August 2017 - 10:50 PM.


#3 N1GHTMAR3

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Posted 12 August 2017 - 11:10 PM

 

You can follow these steps on how to repair your Windows Store app through the Windows Powershell:
  • Type Windows Powershell in the Cortana search bar, then select Windows Powershell.
  • Type Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}.
  • Press the Enter.
If repairing through the Windows Powershell still didn't work, you should create another administrator account then observe if the issue persists.

 

Thanks for the reply. I ran PowerShell as an administrator and entered in the supplied text, but unfortunately, it didn't fix the issue.

 

I then made another administrator account (a local account not tied to a MS account) and tried to download an app from the store there. I was able to get it to spit out error code 0x80246007 before the issue began on that account. Upon a little research, I was unable to find consistent information about said error code, however. What should I do from here?


Edited by N1GHTMAR3, 12 August 2017 - 11:10 PM.


#4 opera

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Posted 13 August 2017 - 12:25 AM

What error shows in the Windows Event Viewer under System at the time an update fails (click on the error in the log to show more info)

 

How are you trying to update them... by opening the Windows store... clicking on your account icon (top right) and selecting update?

 

Does the store auto update after a few minutes if you do a Restart of your machine ? (not shutdown)



#5 N1GHTMAR3

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Posted 13 August 2017 - 12:54 AM

What error shows in the Windows Event Viewer under System at the time an update fails (click on the error in the log to show more info)

 

How are you trying to update them... by opening the Windows store... clicking on your account icon (top right) and selecting update?

 

Does the store auto update after a few minutes if you do a Restart of your machine ? (not shutdown)

Under one of the relevant error logs, the Event Viewer states: "Installation Failure: Windows failed to install the following update with error 0x80246007: Forza Horizon 3". Same error code it told me on the other account I made. The details show the following under EventData:
 
 errorCode 0x80246007 
  updateTitle Forza Horizon 3 
  updateGuid {F108C989-34E0-4EB9-ACF1-023567E8D834} 
  updateRevisionNumber 1 
  serviceGuid {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
 
I've tried to update via both the update option under the account icon as you mentioned and the pages of the apps themselves through the Windows Store. Both cause the same effect.
 
I'm not too sure what you mean by the store "auto-updating", but after a restart and observation of the Store for a few minutes, it pretty much behaved exactly like it did prior to the restart. The only change I noticed was that the download status for the app I was trying to download at that moment briefly said "Restoring User Data" before the issue resumed.

Edited by N1GHTMAR3, 13 August 2017 - 12:55 AM.


#6 opera

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Posted 13 August 2017 - 01:17 AM

The store apps autoupdate at boot sometimes if you look in the event viewer logs... sneaky!!

 

Do you have the Microsoft Account Sign-in  assistant service running?

 

After looking around the net for the "Restoring User Data" thing some folks have just left it to run and after 12 hours or so it has completed :o



#7 N1GHTMAR3

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Posted 13 August 2017 - 01:23 AM

The store apps autoupdate at boot sometimes if you look in the event viewer logs... sneaky!!

 

Do you have the Microsoft Account Sign-in  assistant service running?

 

After looking around the net for the "Restoring User Data" thing some folks have just left it to run and after 12 hours or so it has completed :o

The Microsoft Account Sign-in Assistant service is currently stopped. Should I start it?

 

Unfortunately, my issue is pretty much in an endless loop. I've left the download attempt running for days, even weeks at a time, and it still does the exact same thing. I have had this exact issue for several months, actually.


Edited by N1GHTMAR3, 13 August 2017 - 01:23 AM.


#8 opera

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Posted 13 August 2017 - 01:31 AM

I didn't realise you had had this error for so long :(

 

Are you using the Creators Update ? (1703)

 

Have you run this yet? It has to be run as admin with an internet connection.

 

In 1703 command prompt can be found in start menu, right-click it and run as admin and copy and paste the below into it then grab a coffee.

 

Dism /Online /Cleanup-Image /RestoreHealth



#9 N1GHTMAR3

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Posted 13 August 2017 - 01:51 AM

I didn't realise you had had this error for so long :(

 

Are you using the Creators Update ? (1703)

 

Have you run this yet? It has to be run as admin with an internet connection.

 

In 1703 command prompt can be found in start menu, right-click it and run as admin and copy and paste the below into it then grab a coffee.

 

Dism /Online /Cleanup-Image /RestoreHealth

I am indeed on the Creator's Update. Build 15063.540 to be exact.
 
I ran the command you provided with admin privileges and let it run its course. Unfortunately, it doesn't seem to have changed anything, as the issue still occurs.

Edited by N1GHTMAR3, 13 August 2017 - 01:58 AM.


#10 opera

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Posted 13 August 2017 - 02:35 AM

Well apart from sunning a system file check in an elevated command prompt I am out of ideas for now.

 

sfc /scannow



#11 N1GHTMAR3

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Posted 13 August 2017 - 02:52 AM

Well apart from sunning a system file check in an elevated command prompt I am out of ideas for now.

 

sfc /scannow

The command prompt returned "Windows Resource Protection did not find any integrity violations."

 
Thank you for your help.


#12 clayto

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Posted 13 August 2017 - 07:25 AM

I have had a very similar problem for several months and tried many suggested fixes including those you describe. Nobody could offer a solution until in the end a MS tech via chat advised me to carry out a repair re-install. He / she downloaded the ISO / Image for me. I was concerned about the very low storage space on my C drive until I found I could launch it from any external drive, as long as it has NTFS file system. So I could do it both through my NTFS USB external backup drive or even a (8 GB plus) flash thumb drive re-formatted for the purpose..

 

It was easier than I expected (I am reluctant to do re-installs until absolutely necessary). As well as solving ths Store issue (but see below) it cured a few other long-standing problems like not being able to set a Pin code for sign-in. The Store which had a queue of around 40 pending downloads / updates got to work installing all but 2.

 

That is the positive part of the story. The negatives are that I still have not been able to install a few new apps or it takes many attempts (usually carried out automatically by Windows) and worse, in the last day I have been unable to open the Store again. At this stage I do not know if this is the return of the previous issue or a new (hopefully simpler one). But if I do have to carry out a repair install again I will be less reluctant especially as it hardly affected my files, apps, third-party programs at all (with a few easily resolved exceptions).     

 

I hope this experience helps. If so I expect you will want to research repair install first --- though if I can help let me know,  although I have little expertise.



#13 dc3

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Posted 13 August 2017 - 10:15 AM

The Microsoft Account Sign-in Assistant service is currently stopped. Should I start it?

That Service should be set to Manual and should be running.  Open Services, navigate to this Service and double click on it, then click/tap on Start.


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#14 N1GHTMAR3

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Posted 13 August 2017 - 11:54 AM

 

The Microsoft Account Sign-in Assistant service is currently stopped. Should I start it?

That Service should be set to Manual and should be running.  Open Services, navigate to this Service and double click on it, then click/tap on Start.

 

I started the service in question, but it doesn't seem to have done anything to resolve the issue. However, I did notice that it stopped itself after a few minutes and its startup type is set to Manual (Trigger Start) instead of just Manual like it is in the properties screen. Is that normal behavior?
 

 

I have had a very similar problem for several months and tried many suggested fixes including those you describe. Nobody could offer a solution until in the end a MS tech via chat advised me to carry out a repair re-install. He / she downloaded the ISO / Image for me. I was concerned about the very low storage space on my C drive until I found I could launch it from any external drive, as long as it has NTFS file system. So I could do it both through my NTFS USB external backup drive or even a (8 GB plus) flash thumb drive re-formatted for the purpose..

 

It was easier than I expected (I am reluctant to do re-installs until absolutely necessary). As well as solving ths Store issue (but see below) it cured a few other long-standing problems like not being able to set a Pin code for sign-in. The Store which had a queue of around 40 pending downloads / updates got to work installing all but 2.

 

That is the positive part of the story. The negatives are that I still have not been able to install a few new apps or it takes many attempts (usually carried out automatically by Windows) and worse, in the last day I have been unable to open the Store again. At this stage I do not know if this is the return of the previous issue or a new (hopefully simpler one). But if I do have to carry out a repair install again I will be less reluctant especially as it hardly affected my files, apps, third-party programs at all (with a few easily resolved exceptions).     

 

I hope this experience helps. If so I expect you will want to research repair install first --- though if I can help let me know,  although I have little expertise.

 

 
I was afraid you might suggest something like that. Well, what exactly will I lose if I go through the repair reinstall route? Will I have to reinstall every program I had on my computer after the reinstall?


#15 dc3

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Posted 13 August 2017 - 12:21 PM

When you click/tap on this Service you will see the option to restart it in the upper left portion of the page, use that to restart the Service.  This Service has one dependency, the Remoter Procedure Call (RPC).  Male sure this Service is running and set to Automatic.

 

 

If you do a Reset it basically will reinstall the operating system.  It has the options to keep your personal files.  The down side is it will delete all of your third party programs you installed.

 

A Windows 10 Reset will reinstall the operating system.  You have the option to keep your personal files or remove them.  Any third party programs that you installed will be uninstalled during this process.
 

1. Open the Start Menu and click/tap of Settings.

When Settings opens select Update & Security

2. Click/tap on Recovery, then Get Started.

3. You will now have the option to Keep my files or Remove everything.  Click/tap on the option you want.

4. You will now receive the message Getting things ready, Windows will list the programs which you will need to reinstall.  You may find it beneficial to copy these programs for a reference later.  When the list of programs is shown click/tap on Next.

5. You will now receive the message Ready to reset this PC, select Reset.

The installation will continue without any need to make any other selections.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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