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Ethernet Port not recognizing my ethernet?


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14 replies to this topic

#1 robertjrichardson

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Posted 11 August 2017 - 09:56 PM

That pretty much sums it up. I've tried a new ethernet cord. Tried alternative ports on the modem. The computer doesn't show that I have one even inserted. I've additionally verified the device is enabled. Gone as far as uninstalling and reinstalling the driver.



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#2 robertjrichardson

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Posted 11 August 2017 - 09:59 PM

Sorry not sure what other info needs posted here. I'm not the most technically inclined. D:



#3 hamluis

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Posted 12 August 2017 - 09:04 AM

Modem model?

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#4 robertjrichardson

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Posted 12 August 2017 - 07:39 PM

Arris DG860? I think thats the model your looking for.

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Bobby's (administrator) on 12-08-2017 at 19:38:10
Running from "C:\Users\Bobby's\Downloads"
Microsoft Windows 10 Pro  (X64)
Model: Z97X-SLI Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/12/2017 07:31:32 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: BOBBYS-PC)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (08/12/2017 12:06:18 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: BOBBYS-PC)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (08/11/2017 11:36:18 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: BOBBYS-PC)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (08/11/2017 11:06:18 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: BOBBYS-PC)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (08/11/2017 10:36:01 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: BOBBYS-PC)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (08/11/2017 10:06:18 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: BOBBYS-PC)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (08/11/2017 09:33:39 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: BOBBYS-PC)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (08/11/2017 09:06:18 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: BOBBYS-PC)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (08/11/2017 08:36:18 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: BOBBYS-PC)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (08/11/2017 08:06:18 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: BOBBYS-PC)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.


System errors:
=============
Error: (08/12/2017 07:33:00 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\WINDOWS\system32\Rtlihvs.dll
Error Code: 126

Error: (08/12/2017 07:31:14 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (08/12/2017 07:30:51 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the RunSwUSB service.

Error: (08/11/2017 10:18:48 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\WINDOWS\system32\Rtlihvs.dll
Error Code: 126

Error: (08/11/2017 10:13:11 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\WINDOWS\system32\Rtlihvs.dll
Error Code: 126

Error: (08/11/2017 10:12:41 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\WINDOWS\system32\Rtlihvs.dll
Error Code: 126

Error: (08/11/2017 10:12:38 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\WINDOWS\system32\Rtlihvs.dll
Error Code: 126

Error: (08/11/2017 09:46:01 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (08/11/2017 09:45:41 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the RunSwUSB service.

Error: (08/11/2017 09:45:11 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the RunSwUSB service.


Microsoft Office Sessions:
=========================
Error: (08/12/2017 07:31:32 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: BOBBYS-PC)
Description: Microsoft.BingWeather_8wekyb3d8bbwe!App-2144927148

Error: (08/12/2017 12:06:18 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: BOBBYS-PC)
Description: Microsoft.BingWeather_8wekyb3d8bbwe!App-2144927148

Error: (08/11/2017 11:36:18 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: BOBBYS-PC)
Description: Microsoft.BingWeather_8wekyb3d8bbwe!App-2144927148

Error: (08/11/2017 11:06:18 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: BOBBYS-PC)
Description: Microsoft.BingWeather_8wekyb3d8bbwe!App-2144927148

Error: (08/11/2017 10:36:01 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: BOBBYS-PC)
Description: Microsoft.BingWeather_8wekyb3d8bbwe!App-2144927148

Error: (08/11/2017 10:06:18 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: BOBBYS-PC)
Description: Microsoft.BingWeather_8wekyb3d8bbwe!App-2144927148

Error: (08/11/2017 09:33:39 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: BOBBYS-PC)
Description: Microsoft.BingWeather_8wekyb3d8bbwe!App-2144927148

Error: (08/11/2017 09:06:18 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: BOBBYS-PC)
Description: Microsoft.BingWeather_8wekyb3d8bbwe!App-2144927148

Error: (08/11/2017 08:36:18 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: BOBBYS-PC)
Description: Microsoft.BingWeather_8wekyb3d8bbwe!App-2144927148

Error: (08/11/2017 08:06:18 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: BOBBYS-PC)
Description: Microsoft.BingWeather_8wekyb3d8bbwe!App-2144927148


CodeIntegrity Errors:
===================================
  Date: 2017-08-04 22:26:22.490
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\WINDOWS\System32\nvspcap64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2017-08-04 22:26:22.392
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\WINDOWS\System32\nvspcap64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2017-08-04 22:26:22.228
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\WINDOWS\System32\nvspcap64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2017-08-04 22:26:22.139
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\WINDOWS\System32\nvspcap64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2017-08-04 21:43:30.742
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\WINDOWS\System32\nvspcap64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2017-08-04 21:43:30.651
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\WINDOWS\System32\nvspcap64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2017-08-04 21:43:30.496
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\WINDOWS\System32\nvspcap64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2017-08-04 21:43:30.409
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\WINDOWS\System32\nvspcap64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2017-08-03 01:40:36.505
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\WINDOWS\System32\nvspcap64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2017-08-03 01:40:36.412
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\WINDOWS\System32\nvspcap64.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

µTorrent (HKCU\...\uTorrent) (Version: 3.4.9.43295 - BitTorrent Inc.)
Adobe Flash Player 26 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 26.0.0.151 - Adobe Systems Incorporated)
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 378.78 - NVIDIA Corporation) Hidden
Avast Free Antivirus (HKLM-x32\...\Avast Antivirus) (Version: 17.5.2303 - AVAST Software)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
BitRaider Streaming Client (HKLM-x32\...\BitRaider Streaming Client) (Version: 1.3.3.4098 - BitRaider, LLC)
Blade & Soul (HKLM-x32\...\{C3F383C1-D050-4A40-843F-8171A6A02C3A}) (Version: 1.0.63.237 - NC Interactive, LLC) Hidden
Blade & Soul (HKLM-x32\...\InstallShield_{C3F383C1-D050-4A40-843F-8171A6A02C3A}) (Version: 1.0.63.237 - NC Interactive, LLC)
Crysis 2 (HKLM-x32\...\{6033673D-2530-4587-8AD0-EB059FC263F9}) (Version: 1.9.0.0 - Electronic Arts)
Diablo III (HKLM-x32\...\Diablo III) (Version:  - Blizzard Entertainment)
GIGABYTE OC_GURU II (HKLM-x32\...\{EA298EC1-2B8F-4DA9-8C5B-BC1FCBBAD72F}) (Version: 1.77.0000 - GIGABYTE Technology Co.,Ltd.) Hidden
GIGABYTE OC_GURU II (HKLM-x32\...\InstallShield_{EA298EC1-2B8F-4DA9-8C5B-BC1FCBBAD72F}) (Version: 1.77.0000 - GIGABYTE Technology Co.,Ltd.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 60.0.3112.90 - Google Inc.)
Google Drive (HKLM-x32\...\{A1238426-ECDF-4639-BE2F-8D12A97AE23C}) (Version: 2.34.5075.1619 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.115 - Google Inc.) Hidden
Heroes of the Storm (HKLM-x32\...\Heroes of the Storm) (Version:  - Blizzard Entertainment)
HP Dropbox Plugin (HKLM-x32\...\{23617173-F935-4C17-A323-EB1207F3ED49}) (Version: 36.0.31.53050 - Hewlett-Packard Co.)
HP ENVY 4510 series Basic Device Software (HKLM\...\{E9FE2E2C-FF62-4C23-B816-62B6EEA1A772}) (Version: 36.0.72.54013 - Hewlett-Packard Co.)
HP ENVY 4510 series Help (HKLM-x32\...\{CB5C9CB2-B471-42CC-93E6-D0E15021D5C2}) (Version: 36.0.0 - Hewlett Packard)
HP Google Drive Plugin (HKLM-x32\...\{AFF80405-E56A-48E7-98FC-8E46E261949F}) (Version: 36.0.31.53050 - Hewlett-Packard Co.)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.9572 - HP)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
Intel® Chipset Device Software (HKLM-x32\...\{d370215a-d003-43ae-a3b6-1028af64d5a1}) (Version: 10.0.20 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.0.1204 - Intel Corporation)
Intel® Network Connections 18.8.136.0 (HKLM\...\PROSetDX) (Version: 18.8.136.0 - Intel)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4531 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 13.0.3.1001 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 3.0.0.16 - Intel Corporation)
Java 8 Update 121 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180121F0}) (Version: 8.0.1210.13 - Oracle Corporation)
Java 8 Update 131 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180131F0}) (Version: 8.0.1310.11 - Oracle Corporation)
Java 8 Update 73 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218073F0}) (Version: 8.0.730.2 - Oracle Corporation)
League of Legends (HKLM-x32\...\{79BF4901-1EC4-4726-B3C2-A7859706C6E7}) (Version: 3.0.1 - Riot Games) Hidden
League of Legends (HKLM-x32\...\League of Legends 3.0.1) (Version: 3.0.1 - Riot Games)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6943.0625 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Mozilla Firefox 54.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 54.0.1 (x86 en-US)) (Version: 54.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 54.0.1.6388 - Mozilla)
MXMCLIENT (HKLM-x32\...\MXM) (Version:  - NCSOFT)
NC Launcher (HKLM-x32\...\NCLauncherS_plaync) (Version:  - NCSOFT)
NCSOFT Game Launcher (HKLM-x32\...\NCLauncher_NCWest) (Version:  - NCSOFT)
NVIDIA 3D Vision Controller Driver 369.04 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 369.04 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 378.78 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 378.78 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.7.0.81 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.7.0.81 - NVIDIA Corporation)
NVIDIA Graphics Driver 378.78 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 378.78 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.23 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.23 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.16.0318 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.16.0318 - NVIDIA Corporation)
NvNodejs (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvNodejs) (Version: 3.7.0.81 - NVIDIA Corporation) Hidden
NvTelemetry (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvTelemetry) (Version: 2.6.1.0 - NVIDIA Corporation) Hidden
NvvHci (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvvHci) (Version: 2.02.0.5 - NVIDIA Corporation) Hidden
Origin (HKLM-x32\...\Origin) (Version: 10.4.5.30491 - Electronic Arts, Inc.)
Overwatch (HKLM-x32\...\Overwatch) (Version:  - Blizzard Entertainment)
Product Improvement Study for HP ENVY 4510 series (HKLM\...\{CE8D3871-0B4C-45A8-8380-1F1BBD4AD33D}) (Version: 36.0.72.54013 - Hewlett-Packard Co.)
Razer Synapse (HKLM-x32\...\{0D78BEE2-F8FF-4498-AF1A-3FF81CED8AC6}) (Version: 2.20.15.822 - Razer Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7256 - Realtek Semiconductor Corp.)
Rosetta Stone Language Training (HKLM-x32\...\{00384623-4937-4D7D-BDD9-23513D1C50AB}) (Version: 5.0.37.0 - Rosetta Stone, Ltd)
Rosetta Stone Ltd Services (HKLM-x32\...\{3165E4A6-D5DE-46B0-8597-D55E2B826B84}) (Version: 3.2.21 - Rosetta Stone Ltd.)
SafeZone Stable 4.58.2552.909 (HKLM-x32\...\SafeZone 4.58.2552.909) (Version: 4.58.2552.909 - Avast Software) Hidden
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 7.1.0380 - NVIDIA Corporation) Hidden
Skype™ 7.39 (HKLM-x32\...\{3B7E914A-93D5-4A29-92BB-AF8C3F66C431}) (Version: 7.39.102 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.31 - Piriform)
Star Wars The Old Republic (HKLM-x32\...\swtor_swtor) (Version: 11.0.0.25 - Bioware/EA)
Star Wars: The Old Republic (HKLM-x32\...\{3B11D799-48E0-48ED-BFD7-EA655676D8BB}) (Version: 1.00 - Electronic Arts, Inc.)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
TeamSpeak 3 Client (HKCU\...\TeamSpeak 3 Client) (Version: 3.0.18 - TeamSpeak Systems GmbH)
TEW-805UB AC1200 Dual Band USB Adapter (HKLM-x32\...\{C5D706E3-BF18-4106-B02E-F55A7F22DDEE}) (Version: 1.01.0006 - TRENDnet)
Vulkan Run Time Libraries 1.0.39.1 (HKLM\...\VulkanRT1.0.39.1) (Version: 1.0.39.1 - LunarG, Inc.)
Windows 10 Update and Privacy Settings (HKLM\...\{4DFCD818-036A-4229-A67D-CF17DC461D92}) (Version: 1.0.14.0 - Microsoft Corporation)
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version:  - Blizzard Entertainment)

========================= Memory info: ===================================

Percentage of memory in use: 49%
Total physical RAM: 8053.28 MB
Available physical RAM: 4057.13 MB
Total Virtual: 16245.28 MB
Available Virtual: 10597.58 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:930.12 GB) (Free:681.13 GB) NTFS
2 Drive d: (TEW-805UB) (CDROM) (Total:0.04 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\BOBBYS-PC

Administrator            Bobby's                  DefaultAccount           
Guest                    


**** End of log ****
 

 

http://speccy.piriform.com/results/uIa0HPor0VZSkxRHR3hlgzx



#5 robertjrichardson

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Posted 12 August 2017 - 07:41 PM

Sorry for the delayed response. I had one of those awkward mid shifts.



#6 HyperHenry

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Posted 12 August 2017 - 08:24 PM

There are a couple things on your reports that aren't likely causing your problem but need attention. A lot of errors coming from Bing Weather. This may be responsible for your high memory usage. Also it looks like you have both Avast and Windows defender running. Having two antivirus programs is not recommended and can actually put your computer at risk. I'd strongly encourage you to download the Avast uninstaller and uninstall it. As far as the ethernet port not being recognized, have you tried updating the lan drivers? You should be able to get them from the website of your motherboard manufacturer. I hope this helps you.



#7 JohnC_21

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Posted 12 August 2017 - 08:42 PM

Your speccy report indicates you are connected via a USB dongle. Your preference is to connect via Ethernet and not Wifi? 

 

If you see your LAN adapter in Device Manager do a powercycle. Remove the power and hold the power button down for 30 seconds. Attach your power and boot. Sometimes Windows 10 gets confused when both Wifi and LAN adapters are enabled. Disable, not uninstall, Wifi and reboot. Attach your Ethernet cable. Did you download and install the intel chipset drivers including the Intel Management Engine and Intel INF Installation.

 

With the Ethernet cable attached open a command prompt and type

 

ipconfig /all

 

Does it show your LAN adapter as connected?



#8 robertjrichardson

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Posted 12 August 2017 - 08:50 PM

I'm running the USB dongle because the ethernet failed a few days ago. Preference is obviously direct wire.


And I have no idea. The computer came pre-installed with all drivers and the such. So I'd assume they installed those things.



#9 JohnC_21

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Posted 12 August 2017 - 08:55 PM

The LAN adapter is shown in Device Manager, correct? What did ipconfig /all show with the Ethernet connected and the Wifi disconnected? Did you try a powercycle?



#10 robertjrichardson

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Posted 12 August 2017 - 09:18 PM

LAN adapter? You mean network adapter? Shows Intel Ethernet connection yes. Tried the powercycle. Command prompt shows no lan.



#11 JohnC_21

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Posted 12 August 2017 - 09:45 PM

I'm not sure what else to try. It could be a hardware issue. 

 

Do you have a live linux disk you can boot to test your LAN connection?

 

You can download a small linux distro like Puppy linux Tharpup or a larger distro of Linux Mint Cinnamon. You can either burn the iso file to a DVD by right clicking and selecting Burn Disk Image or use Rufus and the iso file to create a bootable USB flash drive. Run Rufus from the desktop.

 

This would at least narrow it down to a software or hardware problem if linux could not connect. 



#12 robertjrichardson

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Posted 12 August 2017 - 10:23 PM

Unfortunately I do not have a linux disc or a usb or disc to burn/download. I appreciate the help though. Its about 3 years old now so probably time for a upgrade.



#13 hamluis

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Posted 13 August 2017 - 07:25 AM

...or a NIC controller card..

 

Louis


Edited by hamluis, 13 August 2017 - 07:27 AM.


#14 robertjrichardson

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Posted 13 August 2017 - 09:14 AM

Whats an NIC controller card?



#15 JohnC_21

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Posted 13 August 2017 - 09:46 AM

It's an internal LAN card attached to your PCIe slot.

 

https://www.newegg.com/Product/Product.aspx?Item=N82E16833704060

 

https://www.newegg.com/Product/Product.aspx?Item=N82E16833106033

 

Because you have USB 3.0 ports you can also use one of these

 

https://www.newegg.com/Product/Product.aspx?Item=N82E16833166088






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