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The unsolvable blue screen


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#1 kljunar

kljunar

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Posted 11 August 2017 - 05:53 PM

Hello, I am having lots of problems with bluescreens on my computer. I have had these problems since I first built the computer (around 2 years ago) and since then I have replaced every single part on my computer except for the graphics card and CPU.

 

I have updated the BIOS successfully to the most recent update, I have ran a check disk. I've pretty much done everything I can think of. Maybe you guys can find something I'm missing.

 

I am using Windows 10 version 1703 built 15063.540, 64 bit

This was the only OS installed to my system.

I purchased windows and installed it.

My motherboard is brand new (Asus P8Z77-v LX), my hard drive is a few months old (It's an SSD, I forget the exact model. I'll fill it in when I remember, sorry)

CPU is a few years old, Intel i5-3570 CPU

My graphics card is also a few years old, MSI Twin Frozr R8750

I don't remember the power supply, sorry again.

I have 16 gb of ram, which I just recently got and have tested. They are working. 

 

 

If you would like, I can also include minidump files, I'm not sure if Sysnative does that or not.

 

Thank you so much for reading this, I'm going to get to the bottom of this in one way or another.

 

I will run more Memtests, I'll update with the results.

 

Update: I can't even get the Memtest onto my flashdrive any more, it gives me 

"The procedure entry point could not be located in the dynamic library C:\WINDOWS\System32\windowws.storage.dll"

Attached Files


Edited by kljunar, 11 August 2017 - 06:04 PM.


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#2 usasma

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Posted 11 August 2017 - 06:36 PM

I understand that you've updated your BIOS, but what follows is my standard speech about updating it.  My concern here is that a BIOS from 2014 may not contain fixes that are needed to maintain compatbility.  But, for right now, we'll assume that the BIOS is fully capable of maintaining compatibility.

 

Your UEFI/BIOS (version 2501) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Many, many explorer.exe crashes shown in the WER section of the MSINFO32 report.

This is unusual - and may point to either a hardware problem, a problem with Windows, or a problem with a 3rd party program that's having trouble interacting with Windows..

 

Out of 5 memory dumps there were 5 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html
Please finish ALL of them and let us know the results.

Your Asus programs have drivers that date from 2009 and are likely not compatible with Windows 10.
Please uninstall these programs.  I've listed the detailsthat I have below:

 

AsUpIO.sys                  Sun Jul  5 22:21:38 2009 (4A515FB2)
ASUS hardware monitoring software related http://support.asus.com/download/download.aspx?SLanguage=en-us
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
 
AsIO.sys                    Mon Aug  3 03:03:16 2009 (4A768BB4)
Asus PCProbe Utility http://support.asus.com/download/download.aspx - also known to be a part of the Asus AISuite
http://www.carrona.org/drivers/driver.php?id=AsIO.sys

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Fri Aug 11 18:37:07.559 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081117-6328-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 5:35:30.217
Probably caused by :win32kbase.sys ( win32kbase!SURFACE::Map+e2 )
BugCheck 1A, {41793, ffffb380000354a8, 9, 8}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000041793, The subtype of the bugcheck.
Arg2: ffffb380000354a8
Arg3: 0000000000000009
Arg4: 0000000000000008
BUGCHECK_STR:  0x1a_41793
PROCESS_NAME:  StarCraft-II-Setup.exe
FAILURE_BUCKET_ID: 0x1a_41793_win32kbase!SURFACE::Map
CPUID:        "Intel® Core™ i5-3570 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3410
  BIOS Version                  2501
  BIOS Release Date             07/21/2014
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             P8Z77-V LX
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug 11 13:01:09.921 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081117-6609-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 1:33:52.578
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
*** WARNING: Unable to verify timestamp for rt640x64.sys
*** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys
Probably caused by :Pool_Corruption ( nt!ExDeferredFreePool+22cd )
BugCheck 139, {3, ffff8b81abca9a70, ffff8b81abca99c8, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffff8b81abca9a70, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffff8b81abca99c8, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x139_3_nt!ExDeferredFreePool
CPUID:        "Intel® Core™ i5-3570 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3410
  BIOS Version                  2501
  BIOS Release Date             07/21/2014
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             P8Z77-V LX
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Aug 10 23:39:51.075 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081017-5343-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 6:42:26.734
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 50, {ffffffffffffff85, 2, fffff80fbababb8f, 0}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: ffffffffffffff85, memory referenced.
Arg2: 0000000000000002, value 0 = read operation, 1 = write operation.
Arg3: fffff80fbababb8f, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-3570 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3418
  BIOS Version                  2501
  BIOS Release Date             07/21/2014
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             P8Z77-V LX
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Aug 10 16:35:35.024 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081017-5359-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:00:20.681
Probably caused by :memory_corruption
BugCheck 3B, {c0000005, fffff8029ccc811b, ffffe600f6ddcd40, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8029ccc811b, Address of the instruction which caused the bugcheck
Arg3: ffffe600f6ddcd40, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  taskhostw.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-3570 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3410
  BIOS Version                  0610
  BIOS Release Date             05/08/2012
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             P8Z77-V LX
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Aug 10 16:28:07.369 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081017-5375-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:00:10.025
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+c9 )
BugCheck EF, {ffffbe02bfb957c0, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffbe02bfb957c0, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  wininit.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0xEF_wininit.exe_BUGCHECK_CRITICAL_PROCESS_bf43b080_ntdll.dll!unknown_nt!PspCatchCriticalBreak
CPUID:        "Intel® Core™ i5-3570 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3410
  BIOS Version                  0610
  BIOS Release Date             05/08/2012
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             P8Z77-V LX
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Aug 11 18:37:07.559 2017 (UTC - 4:00)**************************
AsUpIO.sys                  Sun Jul  5 22:21:38 2009 (4A515FB2)
AsIO.sys                    Mon Aug  3 03:03:16 2009 (4A768BB4)
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
semav6msr64.sys             Fri Jan 24 14:22:40 2014 (52E2BD80)
MpKsl3a47f2b3.sys           Tue May 19 21:50:37 2015 (555BE86D)
TeeDriverW8x64.sys          Mon Mar 28 14:59:41 2016 (56F97F1D)
RTKVHD64.sys                Tue Aug 16 08:14:34 2016 (57B303AA)
AtihdWT6.sys                Tue Sep 20 19:17:24 2016 (57E1C384)
rt640x64.sys                Wed Oct  5 09:32:55 2016 (57F50107)
wacomrouterfilter.sys       Tue Feb 14 19:40:04 2017 (58A3A364)
atikmpag.sys                Mon Apr 24 20:57:35 2017 (58FE9EFF)
atikmdag.sys                Mon Apr 24 21:11:16 2017 (58FEA234)
wachidrouter.sys            Fri Apr 28 13:13:14 2017 (5903782A)
rzpnk.sys                   Sun Jul 16 15:12:07 2017 (596BBA87)
rzpmgrk.sys                 Tue Jul 18 17:15:21 2017 (596E7A69)
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid
SleepStudyHelper.sys        ***** Invalid 2023 Invalid 2023 Invalid


http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=semav6msr64.sys
MpKsl3a47f2b3.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=wacomrouterfilter.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=wachidrouter.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
SleepStudyHelper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 kljunar

kljunar
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Posted 11 August 2017 - 06:39 PM

Thank you for the quick reply. I will do exactly as you say and give you a response when it's done.




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