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Windows Updates issues


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#1 alik2k

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Posted 11 August 2017 - 04:40 PM

I'm having problems with Windows Updates not installing on my work computer. It lists 95-ish that need to be installed. I've read that the most common fix is to get KB3020369 installed along with KB3172605. I got KB3172605 installed. Every time I try KB3020369 however, my computer says that it is not applicable. It is listed on the updates I need..

 

Tried:

Completely shutting down Windows Update.

Windows Update Troubleshooter- Changes codes to say what is wrong. Most often is 80070057 and 80080005.

WSUS Offline- Does nothing.

Double checked that I have the right version downloaded.

 

I have a Toshiba Windows 7 64-bit SP1.


Edited by alik2k, 11 August 2017 - 04:42 PM.


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#2 sikntired

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Posted 11 August 2017 - 05:12 PM

Worth a read:  https://answers.microsoft.com/en-us/windows/forum/all/what-is-kb3020369/a37f6eb8-5da1-4a5e-89fb-678959fc9426



#3 alik2k

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Posted 19 August 2017 - 01:12 PM

If KB3020369 isn't the answer do you have any other solutions?



#4 joseibarra

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Posted 20 August 2017 - 12:47 AM

If it's a work computer does that mean you are connected to a domain and should you be checking with your work tech support department?

 

I believe that sometimes even if you know you have downloaded the correct architecture (32 or 64-bit) Microsoft has been known to sometimes supply the wrong one.  You can figure it out by looking in the Event Viewer Setup log.

 

First go to Control Panel, Windows Update, Change settings and select "Never check for updates":

 

[attachment=197060:1.jpg]

 

Click OK to save and restart your system.

 

Go back to Control Panel to be sure that adjustment "sticks".  That will put a stop to any pending updates that might be happening.

 

Open Event Viewer, Windows Logs, Setup and wait, wait, wait for it to finish populating, then clear the log to get a fresh start:

 

[attachment=197061:2.jpg]

 

Then download the KB3020369 that is right for your 64-bit system:

 

[attachment=197062:3.jpg]

 

Then attempt to install the update.

 

If the update fails to install it should be either because it is already installed or not applicable (you will see the message).

 

Go back to Event Viewer and look at the Setup log (press F5 to refresh):

 

[attachment=197063:4.jpg]

 

If the error is 2149842967 that means the update you attempted to install is the wrong architecture (32 or 64-bit) for your system.

 

If the error is 2359302 that means the update is already installed.

 

If you see some other error tell us what it is.

 

I believe that sometimes even if you know you have downloaded the correct architecture (32 or 64-bit) Microsoft has been known to sometimes supply the wrong one.  In that case you need to double check and download again.

 

Looking in the Event Viewer Setup log will tell you one of the two reasons the update failed to install - the update is either the wrong architecture or the update is already installed. 


Edited by joseibarra, 20 August 2017 - 12:48 AM.

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#5 VolumeZ

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Posted 20 August 2017 - 07:16 AM

Failure to install KB3020369 is probably due to KB3177467 installed. KB3177467 is the October 2016 superseding successor of April 2015's KB3020369. If this is the case, installing KB3020369 is permanently impossible because KB3177467 cannot be removed.

 

Which doesn't hurt because KB3177467 is an adequate replacement of KB3020369. Also, KB3020369 is not required. As far as fixing Windows Update is concerned, KB3020369 used to be necessary as a mere prerequisite for the July 2016 Update Rollup. In October 2016 an alternate prerequisite was released: KB3177467. It now takes either KB3020369 or KB3177467 present to install KB3172605.

 

Also, KB3172605 is not required. The specific issue addressed by KB3172605 lasted from mid-August 2015 until mid-January 2017 and has been fixed on the server side by Microsoft, about half a year after being fixed on the client side through release of KB3172605 which offered a new version of the Windows Update Client as one component of several. Even newer versions of the Windows Update Client have been released since (also included in the Monthly Rollups), and actually every version of the Windows Update Client at least as recent as December 2015 is equally well functional at the moment.

 

On top of everything KB3172605 is already installed. No more prerequisite needs to be sought because it's already in place, and KB3020369 would not help matters any further even if installed.

 

I got KB3172605 installed.

 

 

Suggestions to fix the actual issue may range from applying System File Checker, installing the System Update Readiness Tool to performing a repair installation via Inplace Upgrade.

 

Regards, VZ

 



#6 joseibarra

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Posted 20 August 2017 - 08:15 AM

VZ knows more about Windows update issues than me so it sounds like KB3020369 may be failing to install because those fixes are in KB3177467.

 

So does KB3177467 show in your Installed Updates?

 

If so then that should explain why KB3020369 won't install - not needed anymore.

 

If that is the case I would sure like to know what the Event Viewer Setup log has to say under that condition.

 

That would mean if KB3177467 is installed and the right architecture of KB3020369 still fails to install, what does the Event View error look like?


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#7 alik2k

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Posted 20 August 2017 - 11:51 AM

I work for a small business so I basically am tech support in the sense that I have a basic understanding of what I'm doing.

 

The main problem is LESS that KB3020329 is not installing but MORE no updates are downloading onto the laptop. It was just listed as a possible solution. 95 updates are not installing, which appears to be a known problem given the number of solutions for it.






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