I am new to the forum. MS recommended that I reach out to you for help.
The issue began around 8 months ago if not longer. To primary devices used in home are HP desktop and Dell laptop both where running Win8.1, both updated via MS update to Win10. Both were bough new at Costco. Both came with McAfee. Both switched to Malwarebytes.
And we have other devices (Kindles for kids, playstation, wii, Blu-ray, smart phones) that access wifi home router.
Somehow, we picked update some kind of Trojan, Malware, not sure what it is that will open the browser and the search engine will search for images of butts, naked pics followed by more porn. Sometimes its video searches. This usually only affects the desktop and laptop. This is obviously very distressing to my family. We have never seen anything like this.
To date, we have tried the following;
- replaced Router and Modem
- set DNS to OpenDNS family settings. Good at stopping unwanted domains but not good at stopping image searches.
- replaced anti-virus software; to Malwarebytes. Unfortunately, MB always comes back with no threats report.
- Reloaded Win10, issue still occurred.
- Browsers; changed from IE to Firefox, Chrome, same issues occurred. Changed search engines to Google, Duckduckgo and Bing. Google doesn't block image searches very well as they are imbedded in html. Bing is better, but the program initiating the search turns off the Strict filter.
- other scans; tried Spybot and other adware type programs hoping to find something. all come back clean.
Not sure what else to do at this point. Was wondering if someone was hacking into router but that may not make total sense. Not sure what is gained by doing image searches on my computers. It makes more sense that some program is running in background doing pop-ups hopping someone clicks on image to take to a site to create revenue. But I cant find the program. could it be a script running?