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Browser image, video serches by itself


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#1 NickS111

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Posted 10 August 2017 - 03:17 PM

Hi BC,

 

I am new to the forum. MS recommended that I reach out to you for help.

 

The issue began around 8 months ago if not longer. To primary devices used in home are HP desktop and Dell laptop both where running Win8.1, both updated via MS update to Win10. Both were bough new at Costco. Both came with McAfee. Both switched to Malwarebytes.

And we have other devices (Kindles for kids, playstation, wii, Blu-ray, smart phones) that access wifi home router.

 

Somehow, we picked update some kind of Trojan, Malware, not sure what it is that will open the browser and the search engine will search for images of butts, naked pics followed by more porn. Sometimes its video searches. This usually only affects the desktop and laptop. This is obviously very distressing to my family. We have never seen anything like this.

 

To date, we have tried the following;

 

- replaced Router and Modem

- set DNS to OpenDNS family settings. Good at stopping unwanted domains but not good at stopping image searches.

- replaced anti-virus software; to Malwarebytes. Unfortunately, MB always comes back with no threats report.

- Reloaded Win10, issue still occurred.

- Browsers; changed from IE to Firefox, Chrome, same issues occurred. Changed search engines to Google, Duckduckgo and Bing. Google doesn't block image searches very well as they are imbedded in html. Bing is better, but the program initiating the search turns off the Strict filter.

- other scans; tried Spybot and other adware type programs hoping to find something. all come back clean.

 

Not sure what else to do at this point. Was wondering if someone was hacking into router but that may not make total sense. Not sure what is gained by doing image searches on my computers. It makes more sense that some program is running in background doing pop-ups hopping someone clicks on image to take to a site to create revenue. But I cant find the program. could it be a script running?

Only speculating.

 

Please help!

 

Thanks.



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#2 buddy215

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Posted 11 August 2017 - 07:29 AM

Your best chance of finding the malware is to start a new topic in the malware removal forum by following the directions below.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 NickS111

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Posted 16 August 2017 - 10:12 AM

Here is the new link as directed.

 

thank you.

 

https://www.bleepingcomputer.com/forums/t/654482/browser-image-video-serches-by-itself/



#4 britechguy

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Posted 16 August 2017 - 10:14 AM

Since a new thread has been established in the Malware Removal Logs forum I am locking this one to preclude additional responses.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 





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