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Windows 10 Blue Screen w/ failed reset


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#1 mattman00

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Posted 10 August 2017 - 12:57 PM

*******No .dmp files because I can't get past the blue screen. I'm posting this on another computer.********

So a few days ago my computer blue screened. I'm not sure what caused it (probably some corrupted files) but I tried to both repair and reset my computer. Mid-reset, my computer said it could not finish and prompted me to reboot. The reboot throws me right back into the blue screen. I've tried every option available on the screen and nothing has been working. All my files on my computer are on google drive so I don't care about getting into my stuff. A complete reset would be okay with me, maybe even preferred. I would like to save Windows 10 though. All I have is the "Dell Windows 10 Recovery Disk". I tried using that too but it wasn't working out. Is there anything I should load onto there or any command prompts that will help me?
My specs are:
HDD: 2 terabyte
CPU: Intel i7 6700k
GPU: RX 480 4gb
RAM: 2x8 DDR3
Motherboard: ASUS 970 Pro Gaming/Aura (BIOS is ASUS)
CPU cooler: Cooler Master Hyper 212 EVO
PSU: EVGA - 500W 80+ Bronze Certified ATX Power Supply
Case: Redbone
Thank you for your help


Edited by mattman00, 10 August 2017 - 01:06 PM.


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#2 usasma

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Posted 11 August 2017 - 07:55 AM

Have you tried a RESET using the Windows 10 Installation Media from here:  https://www.microsoft.com/en-us/software-download/windows10

Make sure that, when installing, you delete ALL of the partitions and let them be recreated during the installation

 

But, as the Dell media didn't work, I suspect a hardware problem.  Just FYI - using Dell installation media on a non-Dell system is a violation of the EULA.

 

Start with these free, bootable hardware diagnostics:  http://www.carrona.org/initdiag.html
As this is a W10 system, I suggest using MemTest86 (NOT 86+) and the Seagate Seatools for DOS.

To boot to the Seagate test, you'll have to disable Secure Boot and enable CSM/compatibility mode in the UEFI


Edited by usasma, 11 August 2017 - 08:03 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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