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Windows wont boot


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#1 ririguy

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Posted 10 August 2017 - 11:59 AM

My brothers laptop won't boot past the HP screen with the loading circle. But I can boot it into safe mode, so I'm assuming it is an issue with Windows? I'm trying a system restore to an earlier date as we speak as I tried to do a complete system restore to factory settings from USB but it said there was an issue with that too.

Any ideas/Help appreciated?



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#2 Goddess_Bastet

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Posted 10 August 2017 - 12:32 PM

Is there any USB devices plugged in including wireless mouse &/or keyboard? If so then remove them & hopefully the boot will continue. If not turn off then restart without the devices connected.

#3 ririguy

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Posted 10 August 2017 - 07:51 PM

No nothing connected. Wouldn't bout to earlier date either. So it's just stuck

#4 opera

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Posted 11 August 2017 - 12:13 AM

Try running a system file check (as admin) in safe mode.



#5 ririguy

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Posted 11 August 2017 - 04:26 AM

How do I do that please

#6 FreeBooter

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Posted 11 August 2017 - 04:44 AM

I would like you to check the system integrity of your Windows OS installation.
 

  • Please right click the Windows logo (formerly the start button) at the bottom left of your screen.
  • Please select  "Command Prompt (Admin)"
  • Please type the following command and press the <Enter> key: sfc /scannow  (Please note that there is a space between 'sfc" and "/scannow".)
  • It should take about 20 minutes to run, if there are no serious errors.
  • If the System File Checker reports that some errors were fixed, but some remain; please reboot your computer and run the System File Checker from an Administrator Command Prompt, again.
  • If the System File Checker again reports that some errors were fixed, but some remain, please reboot your computer and run it a third time.
  • If "Resource Integrity Violations" (errors) are reported that could not be corrected, or were not corrected after a third SFC run, then please navigate to the folder: C:\Windows\Logs\CBS and copy the file "cbs.log" to your desktop immediately.  I am asking you do that because that file is dynamic, so I want to be able to examine a copy that is unchanged from the time that the System File Checker was run.
  • If there are errors that couldn't be corrected, let me know and I will provide you with instructions as to how to upload the file


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#7 ririguy

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Posted 12 August 2017 - 01:04 AM

I would like you to check the system integrity of your Windows OS installation.
 

  • Please right click the Windows logo (formerly the start button) at the bottom left of your screen.
  • Please select  "Command Prompt (Admin)"
  • Please type the following command and press the <Enter> key: sfc /scannow  (Please note that there is a space between 'sfc" and "/scannow".)
  • It should take about 20 minutes to run, if there are no serious errors.
  • If the System File Checker reports that some errors were fixed, but some remain; please reboot your computer and run the System File Checker from an Administrator Command Prompt, again.
  • If the System File Checker again reports that some errors were fixed, but some remain, please reboot your computer and run it a third time.
  • If "Resource Integrity Violations" (errors) are reported that could not be corrected, or were not corrected after a third SFC run, then please navigate to the folder: C:\Windows\Logs\CBS and copy the file "cbs.log" to your desktop immediately.  I am asking you do that because that file is dynamic, so I want to be able to examine a copy that is unchanged from the time that the System File Checker was run.
  • If there are errors that couldn't be corrected, let me know and I will provide you with instructions as to how to upload the file

 

Hey

It says 
"Windows Resource Protection could not start the repair service"



#8 FreeBooter

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Posted 12 August 2017 - 07:01 AM

Open an elevated Command Prompt, type the following and hit Enter.

 

net start trustedinstaller

Sfc /Scannow

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#9 ririguy

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Posted 12 August 2017 - 08:04 AM

Hi

I've just done this then tried to do the scan again and it go to saying beginning system scan and started varifying it then saif it could not preform it again. 
 

I know this issue seems huge and like you're going to loose everything but its not and you wont I promise.

Get  ready for the worlds simplest fix to this issue. Start your pc and use the F11 to boot into recovery mode.

Next select Advanced and then Command prompt. From here run chkdsk c: /r /x and watch the magic work. If

chkdsk only scans you will need to run sfc /scannow and reboot. Problem solved! Windows cannot repair its self because the boot parameter is corrupt and no recovery will fix it for some reason but the tools you need are all already there. Don't be fooled into thinking a complete system restore is needed. That is the blind troubleshooting with a shotgun in the dark. I hope I saved you some trouble.
 


Edited by ririguy, 12 August 2017 - 08:06 AM.


#10 FreeBooter

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Posted 12 August 2017 - 08:17 AM

Please boot your computer with Windows Setup Media and from Windows Recovery Environment start the Command Prompt.

Please type below command into Command Prompt and press Enter key.

The following command scans integrity of all protected Windows system files and repairs files with problems when possible.

Sfc  /Scannow   /OFFBOOTDIR=D:\   /OFFWINDIR=D:\Windows



Please replace partition letter D: with Windows installed partition letter.  When computer boots into Windows Recovery Environment (WinRE) environment the drive letter assign to Windows partition may not be C: drive letter because Windows 7, 8 , 8.1 and 10 creates a separate system partition when it's installed from scratch. The system partition contains boot files WinRE assigns the system partition the C: drive letter and the Windows installed partition will be assign any other drive letter usually D: drive letter is assign to Windows installed partition. The Bcdedit /enum | find "osdevice" command can be use to find out the drive letter of the Windows installed partition the output of the Bcdedit command is similar to this osdevice partition=D:. The drive letter after partition= is the drive letter of the Windows partition.

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#11 ririguy

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Posted 12 August 2017 - 01:23 PM

 

Please boot your computer with Windows Setup Media and from Windows Recovery Environment start the Command Prompt.

Please type below command into Command Prompt and press Enter key.

The following command scans integrity of all protected Windows system files and repairs files with problems when possible.
 

Sfc  /Scannow   /OFFBOOTDIR=D:\   /OFFWINDIR=D:\Windows


Please replace partition letter D: with Windows installed partition letter.  When computer boots into Windows Recovery Environment (WinRE) environment the drive letter assign to Windows partition may not be C: drive letter because Windows 7, 8 , 8.1 and 10 creates a separate system partition when it's installed from scratch. The system partition contains boot files WinRE assigns the system partition the C: drive letter and the Windows installed partition will be assign any other drive letter usually D: drive letter is assign to Windows installed partition. The Bcdedit /enum | find "osdevice" command can be use to find out the drive letter of the Windows installed partition the output of the Bcdedit command is similar to this osdevice partition=D:. The drive letter after partition= is the drive letter of the Windows partition.

 

Sorry what do you mean windows set up media?



#12 FreeBooter

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Posted 12 August 2017 - 06:19 PM

Windows 10 installation DVD.


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#13 ririguy

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Posted 14 August 2017 - 01:50 PM

Windows 10 installation DVD.

It doesn't come with one, it was on a usb stick that I made when I first set the laptop up but it wont boot using that either



#14 ririguy

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Posted 14 August 2017 - 01:58 PM

Windows 10 installation DVD.

It doesn't come with one, it was on a usb stick that I made when I first set the laptop up but it wont boot using that either



#15 FreeBooter

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Posted 14 August 2017 - 07:44 PM

You can use Windows 10 Media Creation Tool to create Windows 10 installation DVD/USB.


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