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Keyboard and touchpad not working after BIOS update

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#1 kunalthechamp


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Posted 10 August 2017 - 09:15 AM

I have a HP laptop 15-BE012TU which did not come with any software. Installed Windows 10 on it and have downloaded all Windows updates. It was working fine until I decided to update the BIOS with the latest one that is on the HP website. Previous BIOS version was F2.2 or F2.8 can't remember. Updated it to F3.0. Now the inbuilt keyboard works fine when in BIOS, won't work when the Windows start screen loads when it prompts me for a password to enter my account. 

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#2 britechguy


    Been there, done that, got the T-shirt

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Posted 10 August 2017 - 09:36 AM

Have you tried plugging in an external keyboard just to determine whether the issue is limited to the internal keyboard or whether all keyboard input devices don't work?


Also, did the BIOS flash indicate it applied successfully?   Even if it did, you could try applying it again.  If that doesn't work, you should be able to get the older version from HPs support website, but I'd only install the older version if you cannot resolve the issue with the latest BIOS.


P.S. By the way, and apropos of nothing related to your technical issue, that's a fascinating avatar.  Very Escher-esque.

Edited by britechguy, 10 August 2017 - 09:39 AM.
Added P.S.

Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story






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