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Infected with resource in use virus


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#1 TStevens

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Posted 08 August 2017 - 03:57 AM

I get the resource in use when trying to run any security software. I have tried to boot into safe mode and still cannot access any security software. I can't boot into recovery mode either. I have downloaded FRST. The FRST log is attached. I have a windows 10 64 bit computer. 

Attached Files

  • Attached File  FRST.txt   113.24KB   4 downloads


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#2 Aura

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Posted 08 August 2017 - 07:12 AM

Hi TStevens :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules;
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below. Make sure to download the MBAR linked in it. Let me know if you're not able to launch it and run a scan.

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

If you manage to run a scan, delete everything it finds, and then copy/paste the content of the "mbar-log-TODAY'S-DATE.txt" log that is located in the MBAR folder here after.

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#3 TStevens

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Posted 08 August 2017 - 01:47 PM

I had tried to download and run mbar prior to seeking assistance on this forum and it wouldn't run. I am at work now and will check out the link and try again this evening.



#4 Aura

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Posted 08 August 2017 - 02:57 PM

Alright. Make sure to download the MBAR linked in the thread below, and not one from another source.

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#5 TStevens

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Posted 08 August 2017 - 05:15 PM

I'm running the scan now. It seems to have stopped responding and the little circular cursor keeps going round and round. I am going to let it run to see if it will complete. This may take awhile.



#6 Aura

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Posted 08 August 2017 - 06:46 PM

The MBAR scan might take a while to complete, yes. Make sure all your programs are closed, that MBAR is the only open window and do not touch your system while it is scanning, and it'll go through eventually.

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#7 TStevens

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Posted 08 August 2017 - 08:45 PM

The log is huge. It is attached on another post.


Edited by TStevens, 08 August 2017 - 09:09 PM.


#8 TStevens

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Posted 08 August 2017 - 08:55 PM

Deleting to make thread easier to read.


Edited by TStevens, 08 August 2017 - 09:09 PM.


#9 Aura

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Posted 08 August 2017 - 08:55 PM

You can stop posting. You can just attach the log instead.

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#10 TStevens

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Posted 08 August 2017 - 08:57 PM

deleting log to make this thread easier to read.


Edited by TStevens, 08 August 2017 - 09:07 PM.


#11 TStevens

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Posted 08 August 2017 - 09:01 PM

I am attaching the log as it won't let me paste the remaining portion of the log.

Attached Files



#12 Aura

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Posted 08 August 2017 - 09:09 PM

Thank you, way better :)

Now, you should be able to run a scan with Malwarebytes.

j1Bynr2.pngMalwarebytes - Clean Mode
  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point;
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so;
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan;
  • Let the scan run, the time required to complete the scan depends of your system and computer specs;
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button;
    • If it asks you to restart your computer to complete the removal, do so;
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply;

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#13 TStevens

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Posted 08 August 2017 - 09:12 PM

I am going to let this run overnight and check it before leaving for work tomorrow.



#14 TStevens

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Posted 09 August 2017 - 03:31 AM

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 8/8/17
Scan Time: 10:11 PM
Log File:
Administrator: Yes

-Software Information-
Version: 3.1.2.1733
Components Version: 1.0.160
Update Package Version: 1.0.2542
License: Free

-System Information-
OS: Windows 10 (Build 15063.483)
CPU: x64
File System: NTFS
User: LAPTOP-05RFIAM9\Tracy

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 420228
Threats Detected: 36
Threats Quarantined: 36
Time Elapsed: 6 min, 48 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 7
PUP.Optional.FastSearch, C:\Users\Tracy\AppData\Roaming\Mozilla\Firefox\Profiles\itd81uq8.default\extensions\amcontextmenu@loucypher\META-INF, Quarantined, [1136], [329326],1.0.2542
PUP.Optional.FastSearch, C:\Users\Tracy\AppData\Roaming\Mozilla\Firefox\Profiles\itd81uq8.default\extensions\amcontextmenu@loucypher\content, Quarantined, [1136], [329326],1.0.2542
PUP.Optional.FastSearch, C:\USERS\TRACY\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\ITD81UQ8.DEFAULT\EXTENSIONS\AMCONTEXTMENU@LOUCYPHER, Quarantined, [1136], [329326],1.0.2542
PUP.Optional.YSearchTab, C:\Users\Tracy\AppData\Roaming\Mozilla\Firefox\Profiles\itd81uq8.default\storage\default\http+++soft32.ysearchtab.com\idb\301792106ttes.files, Quarantined, [8089], [395234],1.0.2542
PUP.Optional.YSearchTab, C:\Users\Tracy\AppData\Roaming\Mozilla\Firefox\Profiles\itd81uq8.default\storage\default\http+++soft32.ysearchtab.com\idb, Quarantined, [8089], [395234],1.0.2542
PUP.Optional.YSearchTab, C:\USERS\TRACY\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\ITD81UQ8.DEFAULT\STORAGE\DEFAULT\http+++soft32.ysearchtab.com, Quarantined, [8089], [395234],1.0.2542
PUP.Optional.Browsers, C:\USERS\TRACY\APPDATA\ROAMING\SPI, Quarantined, [2736], [372176],1.0.2542

File: 29
PUP.Optional.FastSearch, C:\Users\Tracy\AppData\Roaming\Mozilla\Firefox\Profiles\itd81uq8.default\extensions\amcontextmenu@loucypher\content\browser.xul, Quarantined, [1136], [329326],1.0.2542
PUP.Optional.FastSearch, C:\Users\Tracy\AppData\Roaming\Mozilla\Firefox\Profiles\itd81uq8.default\extensions\amcontextmenu@loucypher\content\content.js, Quarantined, [1136], [329326],1.0.2542
PUP.Optional.FastSearch, C:\Users\Tracy\AppData\Roaming\Mozilla\Firefox\Profiles\itd81uq8.default\extensions\amcontextmenu@loucypher\content\icon-48.png, Quarantined, [1136], [329326],1.0.2542
PUP.Optional.FastSearch, C:\Users\Tracy\AppData\Roaming\Mozilla\Firefox\Profiles\itd81uq8.default\extensions\amcontextmenu@loucypher\content\icon-64.png, Quarantined, [1136], [329326],1.0.2542
PUP.Optional.FastSearch, C:\Users\Tracy\AppData\Roaming\Mozilla\Firefox\Profiles\itd81uq8.default\extensions\amcontextmenu@loucypher\META-INF\manifest.mf, Quarantined, [1136], [329326],1.0.2542
PUP.Optional.FastSearch, C:\Users\Tracy\AppData\Roaming\Mozilla\Firefox\Profiles\itd81uq8.default\extensions\amcontextmenu@loucypher\META-INF\mozilla.rsa, Quarantined, [1136], [329326],1.0.2542
PUP.Optional.FastSearch, C:\Users\Tracy\AppData\Roaming\Mozilla\Firefox\Profiles\itd81uq8.default\extensions\amcontextmenu@loucypher\META-INF\mozilla.sf, Quarantined, [1136], [329326],1.0.2542
PUP.Optional.FastSearch, C:\Users\Tracy\AppData\Roaming\Mozilla\Firefox\Profiles\itd81uq8.default\extensions\amcontextmenu@loucypher\0024397e, Quarantined, [1136], [329326],1.0.2542
PUP.Optional.FastSearch, C:\Users\Tracy\AppData\Roaming\Mozilla\Firefox\Profiles\itd81uq8.default\extensions\amcontextmenu@loucypher\chrome.manifest, Quarantined, [1136], [329326],1.0.2542
PUP.Optional.FastSearch, C:\Users\Tracy\AppData\Roaming\Mozilla\Firefox\Profiles\itd81uq8.default\extensions\amcontextmenu@loucypher\install.rdf, Quarantined, [1136], [329326],1.0.2542
PUP.Optional.YSearchTab, C:\Users\Tracy\AppData\Roaming\Mozilla\Firefox\Profiles\itd81uq8.default\storage\default\http+++soft32.ysearchtab.com\idb\301792106ttes.sqlite, Quarantined, [8089], [395234],1.0.2542
PUP.Optional.YSearchTab, C:\Users\Tracy\AppData\Roaming\Mozilla\Firefox\Profiles\itd81uq8.default\storage\default\http+++soft32.ysearchtab.com\.metadata, Quarantined, [8089], [395234],1.0.2542
PUP.Optional.YSearchTab, C:\Users\Tracy\AppData\Roaming\Mozilla\Firefox\Profiles\itd81uq8.default\storage\default\http+++soft32.ysearchtab.com\.metadata-v2, Quarantined, [8089], [395234],1.0.2542
PUP.Optional.Browsers, C:\USERS\TRACY\APPDATA\ROAMING\SPI\FF.ICO, Quarantined, [2736], [372176],1.0.2542
PUP.Optional.Browsers, C:\Users\Tracy\AppData\Roaming\SPI\amig.ico, Quarantined, [2736], [372176],1.0.2542
PUP.Optional.Browsers, C:\Users\Tracy\AppData\Roaming\SPI\ch.ico, Quarantined, [2736], [372176],1.0.2542
PUP.Optional.Browsers, C:\Users\Tracy\AppData\Roaming\SPI\ie.ico, Quarantined, [2736], [372176],1.0.2542
PUP.Optional.Browsers, C:\Users\Tracy\AppData\Roaming\SPI\kom.ico, Quarantined, [2736], [372176],1.0.2542
PUP.Optional.Browsers, C:\Users\Tracy\AppData\Roaming\SPI\op.ico, Quarantined, [2736], [372176],1.0.2542
PUP.Optional.Browsers, C:\Users\Tracy\AppData\Roaming\SPI\op12.ico, Quarantined, [2736], [372176],1.0.2542
PUP.Optional.Browsers, C:\Users\Tracy\AppData\Roaming\SPI\ya.ico, Quarantined, [2736], [372176],1.0.2542
PUP.Optional.AppTrailers, C:\USERS\TRACY\APPDATA\LOCAL\TEMP\APPTRAILERS.9.1.10AMT.EXE, Quarantined, [841], [338239],1.0.2542
Trojan.Clicker, C:\USERS\TRACY\APPDATA\LOCAL\TEMP\1501895663\S5M_INSTALL_325.ZIP, Quarantined, [21], [387412],1.0.2542
PUP.Optional.InstallCore, C:\USERS\TRACY\DOWNLOADS\MIPONY-INSTALLER.EXE, Quarantined, [2], [386656],1.0.2542
PUP.Optional.Reimage, C:\USERS\TRACY\DOWNLOADS\REIMAGEREPAIR.EXE, Quarantined, [1040], [331559],1.0.2542
PUP.Optional.NewTabTV, C:\USERS\TRACY\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\LOCAL STORAGE\http_search.newtabtvsearch.com_0.localstorage, Quarantined, [2358], [359410],1.0.2542
PUP.Optional.NewTabTV, C:\USERS\TRACY\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\LOCAL STORAGE\http_search.newtabtvsearch.com_0.localstorage-journal, Quarantined, [2358], [359410],1.0.2542
PUP.Optional.NewTabTV, C:\USERS\TRACY\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\LOCAL STORAGE\http_newtabtv.com_0.localstorage, Quarantined, [2358], [359416],1.0.2542
PUP.Optional.NewTabTV, C:\USERS\TRACY\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\LOCAL STORAGE\http_newtabtv.com_0.localstorage-journal, Quarantined, [2358], [359416],1.0.2542

Physical Sector: 0
(No malicious items detected)


(end)



#15 Aura

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Posted 09 August 2017 - 07:24 AM

Good :) Now let's do a sweep with AdwCleaner and JRT.

zcMPezJ.pngAdwCleaner - Fix Mode
  • Download AdwCleaner and move it to your Desktop;
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Accept the EULA (I accept), then click on Scan;
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes;
    V7SD4El.png
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it;
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply;
iT103hr.pngJunkware Removal Tool (JRT)
  • Download Junkware Removal Tool (JRT) and move it to your Desktop;
  • Right-click on JRT.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Press on any key to launch the scan and let it complete;
    tLsXbWy.png
    Credits : BleepingComputer.com
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;
Your next reply(ies) should therefore contain:
  • Copy/pasted AdwCleaner clean log;
  • Copy/pasted JRT log;

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