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Frequent BSoD when playing video games only


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#1 Argrum

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Posted 06 August 2017 - 01:35 PM

Hello,

 

For a few weeks already I've been struggling with frequent blue screens on my laptop when playing video games. They happen at random (that means, I could have a bad day with 6+ crashes and then some days without any blue screen) and they almost always show the same files as being the culprits. 

 

Laptop specs: 

OS: Windows 10 64-bit

Model: Acer Aspire F5-573G

CPU: Intel Core i5 7500U, clocked at 2.5GHz

RAM: 4GB (unknown menufacturer), single channel, DDR4

GPU: Nvidia GeForce GTX 950M (GDDR5 version, 4GB vram)

Storage: 256GB SSD Hitachi HFS256G39TND-N210A

 

I'm not sure how to post the dumps, so I used BlueScreenView and made some screenshots (I am really bad at this): 

RT241vW.jpg

e033py9.jpg

 

Pretty much all the crashes are related to nvlddmkm.sys, watchdog.sys, ntoskrnl.sys and dxgmms.sys. Could it be a graphics issue?

So far, I've tried: 

  • updating the drivers. also removing them and installing them once again, to no avail
  • running a memory diagnostic tool, 0 errors
  • sfc /scannow (again, nothing worthwhile)

 

So, I'm at a loss. I haven't tried reinstalling the OS yet and I doubt it would solve the problems. If needed I'll provide more information. 

Thanks in advance.  :flowers:

 



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#2 bwv848

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Posted 06 August 2017 - 09:52 PM

Greetings, Argrum, and :welcome: to BleepingComputer's Windows Crashes, BSOD, and Hangs Help and Support forum!

Please follow these BSOD posting instructions and attach the requested files by replying to this topic. You may skip the part of step three where it instructs you to create a new topic, since you already have a topic here. There's no need to create another topic. :wink:

Thank you.

Regards,
bwv848

Caution! Please read for more information.
Please only use the ZIP compression format — do not use 7z, RAR, etc.!!!



Useful information!
Even if your computer isn't blue screening, please follow the instructions still.


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#3 Argrum

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Posted 07 August 2017 - 06:04 AM

Link to speccy snapshot: http://speccy.piriform.com/results/EfrqBKvu3zj2FB6vM5YNOuD

 

Is this okay? Thank you for your reply.

Attached Files



#4 usasma

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Posted 07 August 2017 - 10:19 AM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

Just FYI, sometimes the owner won't know about this.  So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer.  The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).

And here's the analysis:

 

Watch your temps, the CPU and motherboard are running in the low 60's (ºC)

It shouldn't cause any problems, but that's still a bit high - and if it gets higher you may have problems.

Be sure to:

- make sure that the fan is working

- that you blow out the vents with canned air (DO NOT USE an air compressor or a vacuum - they can physically damage delicate parts inside the case).

- that you keep the system on a hard surface and keep the vents free (so that airflow is unrestricted)

- you may also want to use a laptop cooling pad to increase the airflow.

 

Your UEFI/BIOS (version  V1.12) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 8 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

C: drive only has about 6% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

The memory dumps are suggestive of video TDR issues.  As such, please follow the instructions here:  http://www.carrona.org/VideoTDR.html
In short, if completely replacing the video drivers doesn't fix it, then it's most likely a hardware problem with the card itself.  That means you'd have to try another video card.

Also, please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

There's a slight overclock on the system.  It may not be at fault, but if you can - please disable the overclock while you're troubleshooting.

 

Please uninstall the copy protection programs from Tages.  Their drivers date from 2008 and may not be compatible w/W10.

Please update your TAP32 drivers (?networking?) - they date from 2013

Please update the SplitMediaLabs XSplit program - it dates from 2014

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sun Aug  6 16:09:53.325 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080617-8484-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.1480.amd64fre.rs1_release.170706-2004
System Uptime:0 days 3:48:46.009
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 50, {fffff8021fc99a30, 0, fffff801208aeb08, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: fffff8021fc99a30, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff801208aeb08, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  League of Lege
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-7200U CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2712
 
Processor may be overclocked!
Expected Frequency:   2500
Actual Frequency:     2712
Overclock Ratio:      1.0848
 
  BIOS Version                  V1.12
  BIOS Release Date             08/02/2016
  Manufacturer                  Acer
  Product Name                  Aspire F5-573G
  Baseboard Product             Captain_SK  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Aug  6 12:19:35.581 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080617-10984-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.1480.amd64fre.rs1_release.170706-2004
System Uptime:0 days 0:08:34.265
Probably caused by :dxgmms2.sys ( dxgmms2! ?? ::FNODOBFM::`string'+29c2 )
BugCheck 119, {2, ffffffffc000000d, ffffa000cd9ce8e0, ffffc882477ab2e0}
BugCheck Info: VIDEO_SCHEDULER_INTERNAL_ERROR (119)
Arguments:
Arg1: 0000000000000002, The driver failed upon the submission of a command.
Arg2: ffffffffc000000d
Arg3: ffffa000cd9ce8e0
Arg4: ffffc882477ab2e0
BUGCHECK_STR:  0x119
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x119_2_DRIVER_FAILED_SUBMIT_COMMAND_dxgmms2!_??_::FNODOBFM::_string_
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Aug  6 12:10:33.687 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080617-8468-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.1480.amd64fre.rs1_release.170706-2004
System Uptime:0 days 0:21:17.371
Probably caused by :dxgmms2.sys ( dxgmms2! ?? ::FNODOBFM::`string'+29c2 )
BugCheck 119, {2, ffffffffc000000d, ffffde81ccf7a8e0, ffffa38c69ff0ba0}
BugCheck Info: VIDEO_SCHEDULER_INTERNAL_ERROR (119)
Arguments:
Arg1: 0000000000000002, The driver failed upon the submission of a command.
Arg2: ffffffffc000000d
Arg3: ffffde81ccf7a8e0
Arg4: ffffa38c69ff0ba0
BUGCHECK_STR:  0x119
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x119_2_DRIVER_FAILED_SUBMIT_COMMAND_dxgmms2!_??_::FNODOBFM::_string_
CPUID:        "Intel® Core™ i5-7200U CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2712
 
Processor may be overclocked!
Expected Frequency:   2500
Actual Frequency:     2712
Overclock Ratio:      1.0848
 
  BIOS Version                  V1.12
  BIOS Release Date             08/02/2016
  Manufacturer                  Acer
  Product Name                  Aspire F5-573G
  Baseboard Product             Captain_SK  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Aug  6 11:48:27.754 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080617-10890-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.1480.amd64fre.rs1_release.170706-2004
System Uptime:0 days 8:16:11.438
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :nvlddmkm.sys ( nvlddmkm+3594d )
BugCheck 1000007E, {ffffffffc0000005, fffff806eaa1594d, ffffd10026a84608, ffffd10026a83e40}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff806eaa1594d, The address that the exception occurred at
Arg3: ffffd10026a84608, Exception Record Address
Arg4: ffffd10026a83e40, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
FAILURE_BUCKET_ID: AV_nvlddmkm!unknown_function
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Aug  6 16:09:53.325 2017 (UTC - 4:00)**************************
lirsgt.sys                  Tue Jun 17 11:17:08 2008 (4857D574)
atksgt.sys                  Wed Jun 18 05:40:07 2008 (4858D7F7)
tap0901.sys                 Thu Aug 22 08:40:01 2013 (521606A1)
xspltspk.sys                Wed Jun 11 16:59:54 2014 (5398C34A)
dtlitescsibus.sys           Thu Sep 24 16:17:21 2015 (56045A51)
netfilter2.sys              Sun Sep 27 12:21:17 2015 (5608177D)
dtliteusbbus.sys            Mon Dec 28 08:05:52 2015 (568133B0)
rt640x64.sys                Thu Jan 21 03:17:40 2016 (56A09424)
bdfwfpf.sys                 Tue Feb  9 07:12:25 2016 (56B9D7A9)
iaLPSS2i_I2C.sys            Wed Mar  2 21:06:42 2016 (56D79C32)
Qcamain10x64.sys            Mon Mar 21 07:23:41 2016 (56EFD9BD)
taphss6.sys                 Thu Mar 31 22:21:42 2016 (56FDDB36)
TeeDriverW8x64.sys          Thu Apr  7 17:54:32 2016 (5706D718)
btfilter.sys                Wed Jun  8 05:56:54 2016 (5757EBE6)
trufos.sys                  Wed Jun 15 05:43:22 2016 (5761233A)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
BthHfAud.sys                Fri Jul 15 22:18:21 2016 (5789996D)
RtsPer.sys                  Thu Aug  4 05:11:14 2016 (57A306B2)
cpuz140_x64.sys             Sun Aug 14 15:15:42 2016 (57B0C35E)
RTKVHD64.sys                Tue Aug 16 08:14:34 2016 (57B303AA)
IntcDAud.sys                Thu Sep 15 10:22:35 2016 (57DAAEAB)
BthA2DP.sys                 Thu Sep 15 12:41:53 2016 (57DACF51)
igdkmd64.sys                Fri Oct  7 17:58:09 2016 (57F81A71)
160WifiNetPro64.sys         Tue Oct 11 03:49:22 2016 (57FC9982)
nvvhci.sys                  Tue Dec 27 20:44:00 2016 (586318E0)
avc3.sys                    Tue Apr 18 05:02:07 2017 (58F5D60F)
gzflt.sys                   Tue May  2 12:00:53 2017 (5908AD35)
nvvad64v.sys                Sun May 28 19:04:45 2017 (592B578D)
atc.sys                     Tue Jun  6 05:34:07 2017 (5936770F)
edrsensor.sys               Thu Jun 22 05:52:02 2017 (594B9342)
nvlddmkm.sys                Tue Jul 18 18:00:50 2017 (596E8512)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Aug  6 12:19:35.581 2017 (UTC - 4:00)**************************
nvvad64v.sys                Wed Apr 12 04:06:41 2017 (58EDE011)


http://www.carrona.org/drivers/driver.php?id=lirsgt.sys
http://www.carrona.org/drivers/driver.php?id=atksgt.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=xspltspk.sys
http://www.carrona.org/drivers/driver.php?id=dtlitescsibus.sys
http://www.carrona.org/drivers/driver.php?id=netfilter2.sys
http://www.carrona.org/drivers/driver.php?id=dtliteusbbus.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSS2i_I2C.sys
http://www.carrona.org/drivers/driver.php?id=Qcamain10x64.sys
http://www.carrona.org/drivers/driver.php?id=taphss6.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=trufos.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=BthHfAud.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
cpuz140_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=BthA2DP.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
160WifiNetPro64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
nvvhci.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=avc3.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
atc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
edrsensor.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys

 

XXXXX


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