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Sound Card and 2 of 3 USB-Hubs are not detected, services stopped arbitrarily


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#1 plunzauge

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Posted 06 August 2017 - 02:49 AM

Hello everyone,

i first posted this to the 'Windows 10 Support' thread where people told i should move it here.


this is my first post in a tech forum, so please excuse if i'm making mistakes.

I have an ASUS X555UB Laptop, which has some strange problems. Here is the speccy url:

 

http://speccy.piriform.com/results/aFHVjpZOpH4Srv8nR7HphdQ

Also the sysnative .zip is attached.
 

I got the BSOD after i tried to lower the sound volume with the 'Fn' + 'F11' Hotkey. The situation now is:

- It started with 2 of 3 USB-Hubs which stopped working. The device manager still shows them as fully functional. I deleted the drivers and installed them again... Nothing happened. The USB-Hubs stopped working even before the BSOD.

 

- My onboard soundcard (Realtek High Definition) doesnt work anymore. It was not shown in the device manager, and so i installed the drivers with the function 'adding legacy hardware'. Now it's at the device manager again. Properties say it has a Code 10 error which is why it is still not working.

- Also some services seemed to stop arbitrarily. The Software Protection is on 'Automatic' but I still have to start it manually.
The service 'Intel ® Manegement and Security Local Management' I cannot even start. It shows Code 1053.

- Also the security center service and the service 'Windows Management Instrumentation' were down but i was capable of reactivating these two.

 

(Another error which occured was that when i created a new user account with no administration rights i couldn't log in. I could log in, when i gave admin rights to that new account.)

I already did the sfc /scannow thing but it didnt reveal any corrupted files or other problems. I also updated Windows to the latest version and I did the Inplace Upgrade which pretty much changed nothing.

I am very thankful for every help and I hope that all this mess is on the soft- and not the hardware.

Thx, plunz

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#2 usasma

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Posted 06 August 2017 - 05:03 AM

USB output is usually limited ot 0.5 mV.  Having 2 or 3 with devices connected may be overloading the system.

Does this occur when the USB hubs/devices are not connected?

 

If the sound card doesn't work, and you force install the drivers for it, the Code 10 is a normal result (due to the sound card not working)

As this is a laptop, there's not a whole bunch you can do to repair it.  Normally these devices are soldered to the motherboard - and replacing a motherboard in a laptop is a detailed, difficult, and costly process.

 

Have you scanned the system for malware?

If not, please start with a few of these free, independent scanners:

Could you be infected?  It's possible that malware has corrupted your current protection, so please try a couple of these, independent scans (from this link: https://www.us-cert.gov/ncas/alerts/TA15-286A ).  This is in case your current protection is compromised by malware and giving false results:

           F-Secure
           https://www.f-secure.com/en/web/home_global/online-scanner (link is external)

           McAfee
           http://www.mcafee.com/uk/downloads/free-tools/stinger.aspx (link is external)

           Microsoft
           http://www.microsoft.com/security/scanner/en-us/default.aspx (link is external)

           Sophos
           https://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx (link is external)

           Trend Micro
           http://housecall.trendmicro.com/ (link is external)

    The above are examples only and do not constitute an exhaustive list. The U.S. Government does not endorse or support any particular product or vendor.
If you do find infections, I'd suggest posting over in the Am I Infected forum to ensure that all the bad stuff has been removed:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

If that passes, then please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please be sure to run ALL of the tests and let us know the results - and we'll move on from there.

FWIW - I didn't see anything significant in the reports that I looked at.
If ALL of the hardware diagnostics pass, please run this report:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps.  If uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.


 

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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